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Make it yours!

Make it yours!
I want to share a quick story/lesson I learned. The picture of the book I attached to this is boring. Like, super boring. The Associated Press (AP) Stylebook is the reference to American-English grammar, punctuation and principles of reporting, including many definitions and rules for usage as well as styles for capitalization, abbreviation, spelling and numerals. Phew. (Thanks for the definition Wikipedia)    It was to be my bible in College.    As a Journalism major, it was given to me day 1, class 1. With it came a great lesson, from a fantastic professor.    Neal Bandlow, my professor, and living legend said, "This book sucks. It's boring. You literally can't read it. It's words on how to write words. But, it's going be everything to you for the next two years."   Then, he gave us our first assignment.    Make the book ours. Make it so we want to open it. Otherwise, we won't.    So back in 1997, (Shhh....)  I cut up pictures of my friends, family, and my favorite bands and taped them to the front of it.   For the next 2 years I used this book every weekday. I carried it with pride, ready to talk about the people on it, the places we were, and what were doing at that moment in time. I switched it up when new things came along, for seasons, and for different sports.  So, what's the point?    Owning things and making them your own, matters. Individuality, matters.    If......
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Join the Multifamily Insiders Team! New Opening: Business Development Insider

NOTE: If this job isn't the right fit for you, would you mind passing it to someone who would be perfect? Apply Now The Multifamily Insiders community is the heartbeat of multifamily, the online hub for professionals featuring amazing people, ideas, services, and trends across the industry.  Reaching 300,000+ multifamily professionals per year, we empower every member of the multifamily community from on-site teams to executive leadership, by giving them the tools to make incremental, impactful improvements in their skill sets, careers, and companies.   One of the ways we drive growth in the community is through our industry-leading webinar training program, Webinar Wednesdays, which brings together the top leaders in multifamily to share their experience and skills with on-site teams around the world.  With a service that consistently receives rave reviews, we are now seeking a phenomenal business development professional to spread the word and help us grow even more through portfolio-wide sales.   Who Are You? The Business Development Insider candidate will be a self-motivated and competitive person who is passionate about driving results, and as such, qualified candidates will possess: Required: High school diploma or equivalent. Preferred: Bachelor's degree in sales, marketing, or business development 2+ years of Experience in the Multifamily or Real Estate industry a plus Self-motivated go-getter who excels at problem solving Excellent organizational skills with the ability to work independently and multi-task with minimal supervision, while effectively identifying, organizing and prioritizing multiple projects  Proven track record for articulating a product/service and building rapport with prospects.......
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California Senate Bill 1157 to Take Effect Soon: Here's What It Means

California Senate Bill 1157 to Take Effect Soon: Here's What It Means
SB 1157—a new California Senate Bill—requires operators of multifamily units in California that receive federal, state or local subsidies to offer each resident in a subsidized apartment home the option of having their rental payments reported to a major credit bureau.  This is crucial for consumers, because a strong credit history is vital in today’s economy and enables a person to obtain credit cards, mortgages and auto loans on favorable terms. The typical apartment renter isn’t able to build credit history by making rent payments on time and in full. That’s because most multifamily operators don’t report their residents’ positive rental payment histories to the credit bureaus.  However, SB 1157 is aiming to help lower-income renters build their credit histories – and it’s imposing a new requirement on certain property managers in the state. This new California law, which takes effect on July 1, does not apply to operators of assisted housing communities with 15 or fewer apartment homes.  California State Senator Steven Bradford, who authored the legislation, says the new law is intended to improve the financial well-being of lower-income renters.  “This bill, the first of its kind in the nation, starts to correct the longstanding inequity where those with the least resources have to fight the hardest to establish and improve their credit scores,” he said in a press release. “Having a good credit score is the first step in helping renters achieve the American dream of homeownership. But most renters today do not receive a benefit to their credit scores when they......
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Is your team aligned?


Can you tell if your team is aligned?

Just because you have formed a team that does not mean that they are highly capable of working together to produce stellar results.

Your team is giving you cues. Learn what the indicators are that you need to be cognisant of. 

 

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The New Revenue Recovery: Efficient Evictions to Make Properties Whole

The New Revenue Recovery: Efficient Evictions to Make Properties Whole
In a perfect multifamily world, monthly rent payments would always arrive on the first of the month and any outstanding debts would be settled at the time of move-out. Unfortunately, that’s not the reality. Debt recovery has become just another part of the leasing lifecycle, and the economic implications of the pandemic haven’t done anything to alleviate the potential for rent loss. Typically, the task of tracking and pursuing resident debt falls to onsite property managers, who are overburdened and time-taxed with the day-to-day responsibilities of running an apartment community. Property managers already juggle multiple administrative processes, and debt recovery can become the stressor that begins to expose cracks in the dam. It’s not a part-time endeavor, and without a diligent, automated approach an operator will inevitably begin to leak revenue.  Multifamily is beginning to realize the operational benefits of technology solutions and third-party services to free up onsite teams to perform the jobs they were hired for. A new revenue recovery process built with automation and integration better positions operators to mitigate the risk of bad debt and optimize the debt recovery processes. Finding and implementing best practices in eviction processes and installing a stopgap to prevent revenue from slipping away, ensures properties are made whole.  Take the task from property teams Property teams are not debt collectors. When encumbered with the responsibility of debt recovery, they are generally ineffective for a number of reasons. First, onsite associates have too many other responsibilities on their plate. They’re focused on the tenets ......
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Are you a bully? And don't even know it?


Bullying in the workplace happens more often than you think. Bullying can be subtly masked, but still be as damaging as more obvious examples.

During this very candid, personal talk you will learn to how to spot some of the behaviors & common techniques of a workplace bully.

If you are wondering if your behavior is bullying, ask yourself how would others view what’s happening. If most people would see a specific behavior as unreasonable, it's time to change that behavior.

 

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Form and Function: Top 5 Considerations When Selecting an Access Control System

Form and Function: Top 5 Considerations When Selecting an Access Control System
Property managers have a number of options when it comes to access control technology. But not every product fits every community, or every purpose. Operators need to consider the function and flexibility required for optimal access control, and to maintain the integrity of their property.  While every community has unique characteristics, we have assembled an essential list of options that need to be assessed when selecting the right access control system.  Hardware From readers to intercoms to Bluetooth low energy (BLE) locks – touchless locks that can be controlled remotely from a smartphone or tablet – operators have a range of access solutions to choose from.  Reliability and performance are key factors when it comes to access control decisions. Does the solution create a more efficient and connected community, or create its own set of problems? For example, over the past decade key fobs and key cards have presented as many headaches as benefits for apartment operators, including lost cards and easily cloned fobs. But modern, cloud-based solutions are largely replacing that outdated technology and providing more consistency, dependability and flexibility for property managers.  Solutions by location When selecting access control hardware, it’s important to assess how it will be used and how often it will be needed. Will the product be used at a perimeter entrance, an amenity, package room, garage, elevator or apartment door? Frequently used access points like garages and elevators might be better served by hands-free solutions, while employee-only areas may not require the same technology. Some opera......
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Technicians are Exhausted

Technicians are Exhausted
Technicians are exhausted, burnt out and need time to replenish, recover, and re-energize. If you don’t do something about it the shortage of techs will only get much worse. It is time to make changes that matter. We all know that our technicians are the heartbeat of our service and commitment to take care of our residents and make our properties as successful as possible. The pandemic and the past year have taken a serious toll on everyone on site that cannot be overlooked, and it is evident by employee turnover which specifically includes our Service Team members. More than ever before, good technicians are hard to find, and the great ones are even more of a rare find. There is such a shortage, that when a great tech is available or looking for a new place of employment they are inundated with offers, messages from recruiters and almost always have a new place of employment immediately. Far too often, technicians genuinely don’t feel as if they are valued and respected in the workplace. They hear it often, but don’t feel they experience it nearly enough, if at all. It is one thing to tell an associate they are respected but it is an entirely different matter for them to experience it from their own perspective and feel as if it is true through deeds not words.  What does this mean? Techs want to be spoken to with respect, they want the support of their team, and they do not want to be......
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Outdoor Apartment Amenities: Why They’re So Popular in 2021

Outdoor Apartment Amenities: Why They’re So Popular in 2021
It’s an age-old question for multifamily operators: What can I do to make my property more appealing to residents? Keeping a leg up on your competition means constantly being on the lookout for new trends and new ways to keep residents satisfied. In 2021, the best way to attract and retain residents is with outdoor apartment amenities. Read on to learn why outdoor amenities are all the rage these days. Then, discover which outdoor amenities you should consider for your multifamily property.    What’s behind this outdoor amenity shift? The shift to outdoor amenities has its roots in reactions to the COVID-19 pandemic. After enduring over a year of lockdowns and other restrictions, residents are now looking for places that reflect a new set of priorities.   Residents are seeking outdoor amenities for two reasons: A shift to remote work 2020 lockdown reactions   1. A shift to remote work You might be surprised to learn that remote work is one of the biggest reasons renters are looking for outdoor apartment amenities, but it’s true. Companies trying to comply with social distancing guidelines opened the remote work floodgates, and remote working has never been more popular. Some people are taking advantage of their newfound work-from-home (WFH) capabilities by moving to the suburbs. However, remote workers who are staying in urban areas are prioritizing properties that meet the demands of their new lifestyles.   2. 2020 lockdown reactions The lockdowns that began in 2020 and stretched into 2021 were tough on everybody. No ma......
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Should Landlords be Licensed?

  Denver says landlords should be licensed.   In early May, the city of Denver passed a law that requires all long term rentals to be licensed. The justification is that it will improve professionalism and hold landlords to a higher standard.  Specifically, City Counsel President Stacie Gilmore is quoted as saying, “This policy will help stabilize housing and neighborhoods.”   Lofty goals, for sure, and they may well be achieved with help from this policy. What seems to have been left relatively unexamined is the fact that any licensing system brings costs in addition to the potential benefits. Licensing fees ($50/unit for small properties, as little as $2/unit for large properties) are not huge, but are just a part of the cost.  There will also be periodic inspections, which will likely cost between $300 and $1,000.   In a market with average rents of about $1,700, that $350-$1,050 cost is a material increase to the cost of doing business, not to mention a significant additional compliance activity. How will this change the Denver rental market? What impacts - good or bad - will this have on the Denver rental market?   The Analogue Happily for us, licensing systems are very well studied and have been a hot topic of debate in academic and policy circles for many years.  Research is widely available from organizations like Brookings, Columbia University and the Bureau of Labor Statistics. In the U.S., there are many professional licensing systems, and almost all of them accomplish a few goals: Licensing set......
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