How to Deal with Difficult People. So Many People, So Little Time!
We forget when we have our "heads down" immersed in the day to day operational workload that we must take time to look around and maintain the "feel for the environment", not only regarding our team's performance and productivity, but the satisfaction level of our ever-demanding residents.
There are many opportunities to learn from, prepare better for, and refocus on what is important .... our people.
Some people seem to have that "proverbial black cloud” hanging over them, meaning NOTHING you do could make them happy. Remembering that we are in an age of "PEOPLE” management not necessarily property management, these ever-demanding individuals with increasing needs and problems drain every bit of patience we have making our tolerance levels literally gone!
How do we prepare them for all these different personalities and levels of confrontation, and cultivate their ability to "think quickly” on their feet while helping to not only de-escalate a situation, but solve the customer's problem while maintaining their loyalty to our property?
This webinar explores three crucial areas that affect those relationships:
1. Our residents during the renewal and raising rents process
2. Our residents and maintenance or office staff differences
3. Our leasing team and prospective residents ability to connect
Understanding how to assess your team’s challenges with their customers and how to effectively build not only a better team as a whole, but strengthen each team member’s abilities to be a good customer service provider is the key to your 2017 performance.
Join Jackie Ramstedt and the Webinar Wednesday Team on February 22, 2017 at 2pm Eastern Time to learn how to deal with difficult people!
Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors
About Jackie Ramstedt:
Jackie Ramstedt CAM, CAPS, CAS is a nationally renowned Keynote Speaker, Performance Consultant, and CMO Chief Motivational Officer for Ramstedt Enterprises, Inc. based in Austin, Texas. With more than 30 years experience in the multi-housing industry, Jackie has spoken to thousands of industry professionals on a national level for the National Apartment Association, Multifamily Pro Annual Brainstorming, the Institute of Real Estate Management and numerous state and local Associations throughout the country and Canada. This is also Jackie’s 11th year speaking with the prestigious Apartment All Stars and her newest educational endeavor, the ApartMentors.
* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.