The Psychology of Customer Service

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The Psychology of Customer Service
Time
Feb 07 at 02:00 PM - Feb 07 at 03:00 PM
(UTC -05:00) Eastern Time (US & Canada), Bogota, Lima
Location

Let's face it, it's not always easy to keep customers happy today, is it? It feels as if customers' expectations are higher than they've ever been, they have access to more information than they ever have, and when something doesn't go the way they think it should, they can tell more people about it than ever before. Author Pete Blackshaw has said that, "Satisfied customers tell three people-angry customers tell 3,000!" So, what can you do to keep your customers "in love" with your community, company, product, or service? In this Webinar you'll discover the secrets of understanding your customers better, and understanding yourself better so that you can provide your customers the service they truly want. There truly is a psychological aspect to customer service and after this Webinar you'll have your "degree" in Customer Service psychology!

 

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Rommel Anacan was a 2016 Insiders Choice Winner with the top rated webinar in 2016!
2016 Insiders' Choice Winner

 

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Join Rommel Anacan and the Webinar Wednesday Team on May 17, 2017 at 2pm Eastern Time to discover 15 powerful and effective leasing hacks!

 

Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors


About Rommel Anacan:
Rommel Anacan is the president and founder of The Relationship Difference; a corporate training, motivational speaking and consulting firm based in Orange County, California. Prior to launching his company, he had an extensive and successful career in the multifamily housing industry, at both the onsite and corporate levels, where he developed a reputation for tackling common industry challenges in an uncommon way. 

Proudly Sponsored by
Now in its fourth decade, Yardi® offers a complete real estate management solution with the Yardi Voyager® platform. Stacked with the Yardi Multifamily Suite™, Yardi Marketing Suite™ and Yardi Orion™ Business Intelligence, it includes marketing, operations, accounting and ancillary processes and services with portfolio-wide business intelligence and platform-wide mobility.
Proudly Sponsored by
ASM is your expert for professionally negotiated and managed ancillary services, including, but not limited to: telecom, laundry and waste contracts. ASM takes a proactive approach to contract and partnership management. In doing this, ASM achieves your primary goal of increasing your revenue, saving you time, and providing quality services to you and your residents.

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.