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Mastering Maintenance: Maintenance Decoded

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Angel

Maintenance Decoded is how to use property statistics that are available to virtually any property or company that uses property management software to maximize their service team's performance. Workflow, work schedules, make ready schedules, preventative maintenance, proper staffing, inventory, vendor usage are just some of the things you will become more effective at once you understand how to use your property's digital blueprint. There are statistics that can show you insight to service teams effectiveness even if those stats or reports were not intended to be used for a maintenance purpose. After you learn about what these pieces of info are and how to use them, we will discuss how to look past the numbers and make the best decisions possible. 

Join Chad Moulin on October, 17, 2018 to Learn How to Use Property Statistics to Maximize Performance!


A special thanks to Carrier Enterprise, LLC 
and InfoTycoon!

 

Carrier Enterprises              InfoTycoon

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

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What the World's Best Bosses Know about Leading Teams

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Kara Rice

Before a Property Manager or Service Director became "the boss", he or she most likely began their career path in an entry level role such as Leasing Consultant or Service Technician. A lot of hard work and stellar performance led to added responsibility and promotions. Shifting from a role without leadership responsibilities to one that has them, though, can be challenging. Managing a team requires significantly different skills and habits than does being a member of the team. Research data shows that not all supervisors make the shift successfully. In fact, Gallup reports that about half of people who voluntarily quit their jobs do so to get away from their managers. What's going on? 

Most supervisors genuinely want to do a great job. Despite those good intentions, there remains a massive disconnect between many managers and the associates they lead. In this engaging session, we'll examine what spectacular supervisors do differently to inspire both high performance and high satisfaction among their team members. Learn the actions you must take to earn your associate's best efforts, respect, and loyalty. And, discover how to create a work environment where individuals enthusiastically contribute... instead of just punching the clock.

Join Kara Rice and the Webinar Wednesday Team on October 10, 2018 at 2pm Eastern Time to learn how to inspire your team members to enthusiastically contribute! 

 


A special thanks to Yardi and 
Show My Property

 

Yardi   Show My Property

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

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Past Peak Rent Growth: 7 Strategies Guaranteed to Improve Leasing Results

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Donald Davidoff

After a record run on rent growth, it's clear that the days of 5+ percent year over year growth are behind us. Whether we're headed for a rent recession or just a period of lower rent growth is anybody's guess. Either way, multi-family operators need to adjust their strategies to deal with tougher market conditions and the lack of a highly rising tide to lift everyone's boats. This webinar will cover 7 strategies that cover the range of community-level best practices guaranteed to improve leasing performance. In a rapid fire format that will leave you with many takeaways, we'll cover specific, actionable ideas in:

  • Pricing Lead generation 
  • Getting more from the leads you generate 
  • Sales performance improvement 
  • Inexpensive ways to wow residents 
  • Renewal practices and credit screening tactics

You'll get more from this hour than any other this year!

Join Donald Davidoff and the Webinar Wednesday Team on September 26, 2018 at 2pm Eastern Time to Get 7 Strategies to Improve Leasing Performance!

 


A special thanks to Yardi and 
Show My Property

 

Yardi   Show My Property

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

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Recent comments

  • Guest - Ernest Gorritti

    Very helpful information here, thanks for the input. Thanks Ernest Gorrtti
View other comments

Are Your Amenities "Working" To Inspire Leases and Renewals?

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Amenities Survey

We are analyzing apartment community amenities to see what amenities are actively working to inspire new leases and entice residents to renew! We are looking to identify how communities are using their amenities and what great, new amenities are being implemented across the country! By taking this survey, you will get access to the results for FREE so you can find out what amenities are really making an impact!

The survey takes just a few minutes to complete and results will be provided to survey participants for FREE! (If you are not a property management company but still want results, please let us know). To take the survey, click on the link below:

Apartment Community Amenities Survey

Thanks for participating, and we look forward to seeing the results! A special thanks to SatisFacts Research and Organized Living for sponsoring this survey!

SatisfactsEntrata
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From "Self-ies" to "Us-ies”! 10 Sure Fire Tips to Amazing Customer Service

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Doug Chasick

With all we do for our customers today and they STILL aren’t happy? REALLY?! Sound familiar? Creating value for these higher rental amount increases is definitely a perceptional concept. What we “think they want” VS “what they REALLY want” can be diametrically opposing viewpoints. Putting together resident retention plans that don’t pan out, or fail to impress your residents can literally be a waste of time, effort, and money. 

The customer’s perception is YOUR reality. Rick Tate, Author of Legendary Service, said “Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral and understand the factors that drive this customer revolution.” 

In this session, we will show 10 “sure fire” ideas that other businesses outside our industry are doing to improve their customer service response times and improve overall customer retention and satisfaction levels to new heights. 

Join Jackie Ramstedt and the Webinar Wednesday Team on September 12, 2018 at 2pm Eastern Time to learn how to have legendary customer service!

 


A special thanks to Yardi and 
30 Lines

 

Yardi   30 Lines

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

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Mastering Maintenance: Managing Mold and Mildew

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Zach Howell

This course will take students through common microbial growth events. The goal of the course is to identify the source of the moisture and lack of airflow conditions that lead to growth. We will discuss ways to manage smaller events properly and identify the three levels of events and when site staff should be used and when professionals are needed. Lastly we will cover techniques and components that can help to alleviate growth all together.

Join Zach Howell on August 29, 2018 2pm Eastern Time to learn how to manage mold and mildew!

 


A special thanks to Carrier Enterprises and 
HD Supply

 

Carrier Enterprises   HD Supply

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

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The Power of Persuasion - Improving Your Personal Influence To Boost Sales Success

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Doug Chasick

Influential people are successful people. They not only know HOW to sell to anyone, but they can even help set the stage so their persuasive techniques are even stronger than ever. Learn what it takes to master ethical persuasive selling in this fast paced webinar. You'll learn the best techniques as well as how to apply them on the job. This class was one of the top rated sessions at last year's NAA Education Conference; make sure you don't miss out!

Join Lisa Trosien and the Webinar Wednesday Team on August 22, 2018 at 2pm Eastern Time to improve your sales through persuasive techniques!

 


A special thanks to Yardi and 
Spherexx.com

 

Yardi   Spherexx

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

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