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Kelly McDonald

You don’t have to be the boss to be a leader.   In fact, now, more than ever, the way you approach your work, the business landscape and the very real challenges we all face define you as a leader – or someone who needs to be led.  It’s time to step up and show your team, your customers and suppliers how you solve problems and keep the business moving forward.

Leadership doesn’t come from holding a position or a big title.  It comes from your actions.  It comes from your mindset, how you communicate with others and leading by example. 

Hardship calls for specific characteristics and approaches to be displayed and communicated.

Honesty, transparency and empathy work psychologically to calm people and make them feel safe.  And when people feel safe, they get back to work.

In this session, you’ll learn how to communicate those attributes in everyday business situations, while solving problems and moving the business forward.  The result is a level of trust and loyalty that cannot be garnered any other way.

In this Webinar, you’ll learn:

  • The five words that will soothe tension with your boss, your team or your customers every time
  • Specific tactics on handling bad news:  what to do and what NOT to do  
  • How to build esprit de corps:  the common spirit that inspires enthusiasm, devotion, pride and purpose in your team
  • The three simple do’s and don’ts that transform tough situations into best possible outcomes with your customers and associates

Join Kelly McDonald and the Webinar Wednesday Team on October 27, 2021 at 2pm Eastern Time to handle any crisis!


A special thanks to Leonardo247 and 
RentCafe

 

Leonardo 247   RentCafe

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

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John Schojan

The easiest work order is the one that is fixed before you realize it even existed.  While some work orders are complex and need a maintenance technician’s attention, many can be tackled by residents themselves, empowering them to immediately take care of the problem, while reducing work load on an already taxed maintenance team.  By creating short, easy-to-produce videos on a variety of common resident questions, residents can address simple issues that often eat up expensive maintenance time and resources.  

In this webinar, you will learn:

  • How to make simple-to-create videos for the residents, educating them on their appliances
  • What videos will cover the majority of common easily-fixed resident work orders
  • How to reduce  work order volume to give maintenance teams more time for critical community needs

Join John Schojan and the Webinar Wednesday Team on October 13, 2021 at 2pm Eastern Time to Reduce Work Orders!


A special thanks to Chadwell Supply and Leonardo247

 

Chadwell Supply   Leonardo 247

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

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Katie RigsbyEncountering difficult people in the workplace is nothing new to multifamily professionals. Whether you are mild mannered or short tempered, keeping your cool amid conflict is a skill that can be mastered. In this session Katie shares the do’s and don’ts of de-escalating conflict while guiding participants through techniques that can easily be used to turn confrontation into compromise.

Attendees of this session will:

  • Learn how to anticipate a potential conflict
  • Identify the necessary skills for de-escalating conflict
  • Obtain self-regulation techniques
  • Gain tips for handling hot button issues

Join Katie Rigsby and the Webinar Wednesday Team on October 6, 2021 at 2pm Eastern Time Learn How To Turn Confrontation into Compromise!


A special thanks to RentCafe and Leonardo247

 

RentCafe   Leonardo 247

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

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Megan Orser

Smart marketers know that effective outreach marketing can drive traffic, improve your community’s reputation and brand awareness.  Effective outreach marketing is so much more than flyers left at local businesses.  Successful outreach marketing involves creative relationship building strategies that actually drive new prospects towards your community.  This one-of-a- kind course will feature case studies of tested outreach marketing ideas and practical takeaways to hit the streets!

  • Attendees will access new outreach marketing ideas and strategies they can implement immediately  
  • Attendees will understand what old, tired outreach to drop, while focusing on marketing ideas that move the needle 
  • Attendees will learn how to drive demand and new leases through innovative outreach ideas
  • Attendees will leave ready to build effective outreach methods to maximize synergy with other businesses and property professionals

Join Megan Orser and the Webinar Wednesday Team on September 22, 2021 at 2pm Eastern Time Drive Traffic with Outreach Marketing!


A special thanks to Leonardo247 and 
RentCafe

 

Leonardo 247   RentCafe

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

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Kara Rica and Jen Piccotti

Team members who are both high performing and satisfied with their work are considered ‘engaged’. These are the employees you want running your apartment communities: they’re enthusiastic, energetic, and eager to contribute. And, they’re good for the bottom line! It’s indisputable that teams with higher overall employee engagement and lower active disengagement perform at higher levels. According to Gallup, companies in the top quartile of engagement achieve superior customer satisfaction, higher productivity, better employee retention, fewer accidents, and 21% higher profitability. And those who aren’t engaged? It isn’t pretty. Join us as we explore the financial impact your dissatisfied employees are making on your company’s profits… and the Top 3 Tactics you can use to turn it around.

  • Understand the negative financial impact of disengaged employees
  • How to discover what matters most to your employees
  • Tactics to boost engagement… and therefore profitability

Join Kara Rice, Jen Piccotti and the Webinar Wednesday Team on September 15, 2021 at 2pm Eastern Time Keep Your Employees Engaged and Increase Your Profitability


A special thanks to RentCafe and Leonardo247

 

RentCafe   Leonardo 247

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

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Alexandra Jackiw

You can’t avoid numbers if you’re going to be successful in the multifamily industry.  Numbers and metrics are used every day to measure a property’s success and, ultimately, the success of the on-site team.  Mastering the financial and operational calculations that are used in property management helps on-site teams understand what factors drive property performance and how to take action to improve performance. 

This course will provide property management professionals with three takeaways:

  • A math refresher building the base for more advanced concepts.
  • A glossary of property management financial terminology that industry professionals use regularly.
  • An understanding of common property management calculations to derive specific leasing and operational metrics.

An educated on-site team equals a profitable community and this course will give your teams the foundations to that financial acumen.

Join Alexandra Jackiw and the Webinar Wednesday Team on August 25, 2021 at 2pm Eastern Time To Master the Multifamily Math!


A special thanks to Leonardo247 and 
RentCafe

 

Leonardo 247   RentCafe

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

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Chad Moulin

Few areas in property management have a bigger impact on profitability than improving time management and efficiency for your maintenance teams.  Where does our time go? We will discuss the Top 5 areas where applying some time management strategies will help the service teams accomplish more, and how making the effort to become more efficient in these 5 areas will uncover other areas of efficiency along the way.  It will be worth your team’s time to catch this session!  

  • In depth discussion on the top 5 areas where our service teams can improve their time management.
  • Learn about compound efficiencies.  How becoming more efficient in separate areas can create new and possibly unintended efficiencies in other areas.
  • Learn the detailed steps on identifying and quantifying deficiencies and efficiencies. 

Join Chad Moulin and the Webinar Wednesday Team on August 18, 2021 at 2pm Eastern Time to Become More Efficient!


A special thanks to Leonardo247 and Chadwell Supply

 

Leonardo 247   Chadwell Supply

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.