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Leading Your Team to Excellence

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Kimberly Pung

Today's multi-generational workforce requires leaders to be clear, concise and walking the talk when it comes to productivity, teamwork, and putting the resident first. This webinar will provide you tools, tips, and processes to create a synergistic team, lay out clear expectations and goals and proactive problem solving. Key take-aways will be:

  •  Learning a process for coaching and feedback
  •  Setting clear expectations for your team or organization
  •  Leading multi-generations

Join Kimberly Pung and the Webinar Wednesday Team on December 12, 2018 at 2pm Eastern Time to Lead Your Team to Excellence! 

 


A special thanks to Yardi and 
Spherexx.com

 

Yardi   Spherexx.com

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

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Sales Psychology Hacker Class

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Mia Wentworth

Hack into sales psychology and sell better! The sales process is not about you, it is about learning all that you can about your perspective client. It means getting and feeling connected to the product you are selling and believing in how it can help a person in their life. Sometimes it even means referring prospects to another product/community because it is truly the right decision for them, and you want to be seen as a trusted and informed sales person, with the big picture in mind.  Ultimately, adopting that sales psychology will lead to a more authentic sales process with your prospects, leading to stronger sales and more satisfied residents!

Join Lori Webb, Brett Murphy, and the Webinar Wednesday Team on December 5, 2018 at 2pm Eastern Time to Hack Into Sales Psychology and Sell BETTER! 

 


A special thanks to Yardi and 
Modern Message

 

Yardi   Modern Message

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

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Are You Paid What You Are Worth?

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Salary Survey

Are you making as much as others in the same position? We are updating our most popular survey of 2017 to assess increases and decreases in salaries in the property management industry so you can see how your salary compares! New for 2018: We have added some supplier categories to dig into supplier salaries, so please share with your supplier peers!

The survey takes just a few minutes to complete and results will be provided to survey participants for FREE! (If you are not a property management company but still want results, please let us know). To take the survey, click on the link below:

Salary Survey

Thanks for participating, and we look forward to seeing the results! A special thanks to SatisFacts Research and MSB Resources for sponsoring this survey!

SatisfactsMSB Resources
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30 Days To A Better Online Rep

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Mia Wentworth

All too often, disgruntled customer sentiment gets magnified online, so it is crucial to properly manage your online reputation!  In 30 Days To A Better Online Rep, I will lay out a plan with steps to improve your online reputation across multiple review platforms. I will include practical advice for site staff and regional marketers alike including examples and actionable tips, tools to use, contests that work, and why a perfect 5-star rating is not the end goal. I'll cover how to improve a poor reputation, how to solidify a good one, and tips on how to handle the inheritance of a poor rating through acquisition of a property. We will discuss various touch-points in the life cycle of your resident and how to capitalize upon the emotions in these moments to boost your rating. I'll tie all of these action items back to the importance of providing an authentically positive customer experience at your property, and how to get the whole on-site team involved in the ongoing maintenance of your online rating.

Join Mia Wentworth and the Webinar Wednesday Team on November 14, 2018 at 2pm Eastern Time to Boost Your Online Rating! 

 


A special thanks to Yardi and 
Package Concierge

 

Yardi   Package Concierge

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

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Legit Leadership: 10 Leadership Hacks in 60 Minutes!

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Mary Gwyn

John Maxwell said it best, "Everything rises and falls with leadership!" If you look at a high-performance team you'll probably find a high-performance leader; if you see a low-performing team, the odds are that there is a low-performing leader. Want more proof that leadership is crucial? Gallup says that 70% of employees are disengaged at work; and that more than 70% of people who leave their jobs do so because of their boss NOT because of the job itself! OUCH!!

Need more proof? Did you know that the employee turnover rate in multifamily housing is 39%, while the national average is only 17%? The truth is the multifamily industry is a tough industry on people, requiring "Legit Leaders" that are ready, equipped, and willing to lead their people. In this session you'll learn ten proven leadership hacks that will transform any team into a high-performance team. 

Join Rommel Anacan and the Webinar Wednesday Team on November 7, 2018 at 2pm Eastern Time to Learn Legit Leadership Hacks! 

 


A special thanks to Yardi and 
Spherexx.com

 

Yardi   Spherexx.com

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

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How Do Apartment Communities Use Social Media Effectively?

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Instead of the "wild wild west", social media has matured, and with it, property management companies' ability to leverage it to attract new residents, retain existing residents, and other objectives. So what tactics are actually successful in social media, and which ones seem to only waste our efforts? By joining in our research, you will get access to the results for FREE!

We value your privacy.  If you share any personally identifiable information in the survey, it will remain completely private. To take the survey, click on the link below:

Social Media Survey

Thanks for participating, and we look forward to seeing the results! A special thanks to SatisFacts Research and G5 for sponsoring this survey!

Satisfacts ResearchG5
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Press The Easy Button! Creating a Culture of Customer Service

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Mary Gwyn

From policies to procedures to practice, why does everything have to be so hard? Attend this session to improve customer and coworker interaction, reduce frustration, and enjoy a laugh or two. Packed with tips and tools, you'll leave with strategies to make life smoother for your team, your client, your customer, and ultimately yourself, while achieving the business' goals. Create a Culture of Customer Service that's Easy-Breezy and Achieves Your Goals!  

Join Mary Gwyn and the Webinar Wednesday Team on October 24, 2018 at 2pm Eastern Time to Create A Culture of Customer Service! 

 


A special thanks to Yardi and 
Respage

 

Yardi   Respage

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

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