Multifamily Insiders News

The Power of Empathy - Tapping into the Heart of Sales and Service

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Lori Snider

To be empathetic means 'the ability to understand and share the feelings of another'. 

I understand. I feel you.

In this session, you will learn techniques designed to make you a more empathetic individual with the people you serve. This doesn't mean we give everyone a month free. This doesn't mean we need to do whatever the client asks. What is does mean, is learning to understand our biases, recognize them and remove them in an effort to become a kinder human. It's easy to presume people are trying to take advantage. It's easy today to never actually talk face to face with a resident. It's easy to hide behind the lease, the Fair Housing poster or anything else that we can point to, and shut the conversation down. Learn to take those "shut up and go away" statements and open up true dialogue. 

The result? Empathetic behavior can generate leases, build on retention efforts and make anyone a better leader.

Join Lori Snider and the Webinar Wednesday Team on May 16, 2018 at 2pm Eastern Time to learn how empathetic behavior can improve your property management skills!

 


A special thanks to Yardi and 
Carrier Enterprises

 

Apartment guide   Carrier Enterprises

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

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