With all we do for our customers today and they STILL aren’t happy? REALLY?! Sound familiar? Creating value for these higher rental amount increases is definitely a perceptional concept. What we “think they want” VS “what they REALLY want” can be diametrically opposing viewpoints. Putting together resident retention plans that don’t pan out, or fail to impress your residents can literally be a waste of time, effort, and money. 

The customer’s perception is YOUR reality. Rick Tate, Author of Legendary Service, said “Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral and understand the factors that drive this customer revolution.” 

In this session, we will show 10 “sure fire” ideas that other businesses outside our industry are doing to improve their customer service response times and improve overall customer retention and satisfaction levels to new heights. 

Join Jackie Ramstedt and the Webinar Wednesday Team on September 12, 2018 at 2pm Eastern Time to learn how to have legendary customer service!

A special thanks to Yardi and 30 Lines

   

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.