Multifamily Insiders News

Re-Creating the Customer Experience

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Lisa Trosien

Have you taken an Uber instead of a cab? Or stayed in an Airbnb instead of a hotel? One of the reasons disruptive companies such as Uber and Airbnb are succeeding in reinventing their industries is because they have stopped thinking conventionally. They've looked at customer experiences from the customer's point of view and have created fans because of it. When is the last time you tried to reinvent the customer experience in your organization?

This class takes a hard look at the experience of the renter in today's multifamily marketplace and provides suggestions on how to recreate the renter experience to make your organization stand out from the rest. You'll learn best practices from companies outside our industry and strategies you can put into place immediately to re-examine your systems (and I promise...no recycled stories about Nordstrom, Chickfila or Southwest Airlines!). So what are you waiting for? Recreate your customer experience!

Join Lisa Trosien and the Webinar Wednesday Team on February 6, 2019 at 2pm Eastern Time to  Re-Create your Customer's Experience! 


A special thanks to J Turner Research and Yardi 

 

J Turner   Yardi

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

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