All too often, disgruntled customer sentiment gets magnified online, so it is crucial to properly manage your online reputation! In 30 Days To A Better Online Rep, I will lay out a plan with steps to improve your online reputation across multiple review platforms. I will include practical advice for site staff and regional marketers alike including examples and actionable tips, tools to use, contests that work, and why a perfect 5-star rating is not the end goal. I'll cover how to improve a poor reputation, how to solidify a good one, and tips on how to handle the inheritance of a poor rating through acquisition of a property. We will discuss various touch-points in the life cycle of your resident and how to capitalize upon the emotions in these moments to boost your rating. I'll tie all of these action items back to the importance of providing an authentically positive customer experience at your property, and how to get the whole on-site team involved in the ongoing maintenance of your online rating.
Join Mia Wentworth and the Webinar Wednesday Team on November 14, 2018 at 2pm Eastern Time to Boost Your Online Rating!
* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.