How to Handle Resident Problems and Problem Residents” - Sure, the customer is always right . . . but what about when the customer is not right? The interaction with Residents is one of the biggest stress inducers of many apartment personnel. Demanding Residents cause much grief and sometimes burnout of our on-site teams. This presentation teaches the property management professional how to identify Resident "problems" and "Problem Residents" and provides creative and effective techniques for dealing with both. Proper response to all Residents not only increases Resident retention but also enhances the on-site person's effectiveness while reducing employee turnover due to so called "Resident abuse."
•The Resident is NOT the Problem...They are the Reason we Exist!
•Who is the REAL #1 Customer
•What is the Actual Value $$$$$ of a Resident
•Reducing STRESS by learning the difference between a Resident "with a problem" and a PROBLEM Resident!
•The "problem" with maintenance and how to make it your best retention tool.
•Foundations for Dealing with Resident Problems...and WHY You WANT these problems.
•10 +1 Tips for creatively dealing with Resident problems.
•Handling the IRATE Resident on the Phone
Join Rick Ellis and the Webinar Wednesday Team in a special recorded broadcast to learn how to handle resident problems!
Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors
About Rick Ellis:
Rick Ellis, CAM, CPM is a 59-year-old teenager and has been intimately involved in the apartment business for over 34 years. Starting as an onsite assistant manager and leasing consultant, Rick directed a fast growing apartment portfolio from two properties in the Dallas area to over 6000 units in three states. Additionally, he served 10 years as the national training and marketing director for a major REIT with 39,000 units on 189 properties. In 1984, he founded ELLIS Consulting Group in Irving, Texas. Now the name ELLIS has become synonymous with the finest market consulting, training, and contract leasing to the multi-family industry.
Now in its fourth decade, Yardi® offers a complete real estate management solution with the Yardi Voyager® platform. Stacked with the Yardi Multifamily Suite™, Yardi Marketing Suite™ and Yardi Orion™ Business Intelligence, it includes marketing, operations, accounting and ancillary processes and services with portfolio-wide business intelligence and platform-wide mobility.
* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.
