The most important thing that residential property management professionals can do is to consistently create a great experience for their customers and residents. After all, satisfied customers/prospects become residents and satisfied residents remain residents, don’t they? The question is-what keeps a resident “satisfied?” In other words, what do residents really want? What makes them stay “in love” with a community and what things drive them to find “someone else.” In How Not to Lose Your Residents in 12 Months! you will learn the five main drivers of resident satisfaction culled from millions of resident survey results, and you’ll discover the five main things that residents complain about-then, armed with this information, you’ll discover practical and effective things that you can do right now to ensure that your residents remain “in love” with your community long after the move-in.
Join Rommel Anacan and the Webinar Wednesday in a special broadcast to learn how NOT to Lose a Resident in 12 Months!
Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors
About Rommel Anacan:
Rommel Anacan is the president and founder of The Relationship Difference; a corporate training, motivational speaking and consulting firm based in Orange County, California. Prior to launching his company, he had an extensive and successful career in the multifamily housing industry, at both the onsite and corporate levels, where he developed a reputation for tackling common industry challenges in an uncommon way.
Now in its fourth decade, Yardi® offers a complete real estate management solution with the Yardi Voyager® platform. Stacked with the Yardi Multifamily Suite™, Yardi Marketing Suite™ and Yardi Orion™ Business Intelligence, it includes marketing, operations, accounting and ancillary processes and services with portfolio-wide business intelligence and platform-wide mobility.
* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.