The primary challenge with managing communities specifically catering to college students is the dreaded “turn.” In some instances, a manager can experience 80% of his or her entire community population move out July 31 only to be completely replaced ten days later by all new residents eager to start their new semester in college.
How can management prepare for such a huge endeavor? How can your maintenance staff cope with the sheer volume of work in such a short period? The consequences of failure can be ruinous! Not only can it be financially devastating, a poorly executed turn can effect community reputation and future leasing for years to come! If this challenge is in your future, be afraid. Be very afraid!
Fortunately, there is hope! Student housing professionals across the nation successfully undertake this challenge year after year and have developed and perfected the management techniques and planning skills to ensure successful turns nearly 100% of the time. In this webinar Jennifer Cassidy and Michael Hanley will cover all aspects of successful turn planning and management from the perspective of the site staff and also address the issues of corporate oversight and accountability management.
Join Jennifer Cassidy and Michael Hanley, on this special recorded broadcast to learn the art and science of a successful ‘turn’ in student housing!
Want a discount? Sign up for the entire four-webinar Student Housing Essentials Series for a discounted rate!
Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors
About Jennifer Cassidy:
Ms. Cassidy is tasked with driving operational performance at the property level through overseeing all aspects of marketing & leasing, operations, human resources, talent development and financial performance for her portfolio As a Vice President, Ms. Cassidy serves as a relationship manager, working with a variety of different clients. In addition, she works along the Campus Advantage leadership team to identify and execute company strategies designed to enhance financial performance and increase asset value. Ms. Cassidy has spent her entire professional career in student housing holding a variety of different positions both on site and at the corporate level. Prior to joining Campus Advantage, she held a multitude of onsite positions with College Park Communities and Suite USA. Ms. Cassidy graduated from The University of South Florida with a Bachelor of Science in Interdisciplinary Natural Science. She holds an ARM designation through the Institute of Real Estate Management and is currently a CPM candidate. She is a member of the National Apartment Association and active with the Institute of Real Estate Management. Jennifer has been the recipient of the Campus Advantage Mojo Award, Regional Manager of the Year and Corporate Employee of the year designations throughout her tenure.
About Michael Hanley:
Senior Vice President of Facilities and Development Services Michael provides senior level oversight of all CapEx, FF&E and maintenance programs. He works closely with operations to ensure that Campus Advantage standards are in place when managing large CapEx projects. He also provides consulting on new development projects during the planning and design phase. Michael began his career in student housing in 1988 at Old Dominion University as a housing officer after serving in various roles including, Resident Assistant and Director. In 1997, he joined the American Campus Communities and helped establish new operating policies and procedures as a Regional Manager and General Manager. He was intimately involved in designing and opening University Village at Texas A&M International, as well as a full service residence hall at Texas A&M University in College Station. Throughout his career, he has a remarkable record of rescuing troubled and failing properties through improved operations and attention to detail. Michael holds a Bachelors degree in history from Old Dominion University and has participated in the Association of College & University Housing Officials (ACUHO) organization. He is trained in Compliance Bridge and Timberline management systems and has specialized training in low voltage and information technology issues. He has been involved in the design of more than 25 student housing communities.
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* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.