The Psychology of Customer Service

Event Date: February 7, 2018  2pm ET - 3pm ET

Let's face it, it's not always easy to keep customers happy today, is it? It feels as if customers' expectations are higher than they've ever been, they have access to more information than they ever have, and when something doesn't go the way they think it should, they can tell more people about it than ever before. Author Pete Blackshaw has said that, "Satisfied customers tell three people-angry customers tell 3,000!" So, what can you do to keep your customers "in love" with your community, company, product, or service? In this Webinar you'll discover the secrets of understanding your customers better, and understanding yourself better so that you can provide your customers the service they truly want. There truly is a psychological aspect to customer service and after this Webinar you'll have your "degree" in Customer Service psychology!

Join Rommel Anacan and the Webinar Wednesday Team in a special recorded broadcast to Learn What You Can Do to Keep Your Customers "in Love"!

Rommel Anacan was a 2016 Insiders Choice Winner!
2016 Insiders' Choice Winner
Rommel's 2017 webinar was the top rated of all time!
2016 Insiders' Choice Winner

Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors, Marketing Directors


About Rommel Anacan:
Rommel Anacan is the president and founder of The Relationship Difference; a corporate training, motivational speaking and consulting firm based in Orange County, California. Prior to launching his company, he had an extensive and successful career in the multifamily housing industry, at both the onsite and corporate levels, where he developed a reputation for tackling common industry challenges in an uncommon way. 

Proudly Sponsored by
ASM is your expert for professionally negotiated and managed ancillary services, including, but not limited to: telecom, laundry and waste contracts. ASM takes a proactive approach to contract and partnership management. In doing this, ASM achieves your primary goal of increasing your revenue, saving you time, and providing quality services to you and your residents.
Proudly Sponsored by
Now in its fourth decade, Yardi® offers a complete real estate management solution with the Yardi Voyager® platform. Stacked with the Yardi Multifamily Suite™, Yardi Marketing Suite™ and Yardi Orion™ Business Intelligence, it includes marketing, operations, accounting and ancillary processes and services with portfolio-wide business intelligence and platform-wide mobility.

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

List of the comments:
Cottonwood Crossing
Excellent speaker. We really enjoyed the seminar and was easy listening. This was exciting webinar.

Lisa Harris
Rommel was comical, used different examples, very engaged

Nicole Marie
very interactive and great tips on how to handle different situations you may encounter

Laney Latus
Very engaging and content was spot on! Loved the energy!

Kelsey Quine
Speaker was great! Very enthusiastic and passionate about the subject of customer service.


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