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100% Follow-up Everyone Every Time

100% Follow-up Everyone Every Time
$29.99 each

Grab your entire team!  It’s time for you to seriously impact your cost per lease and reduce turnover by effectively building a resident and future resident follow-up plan. Set your teams up for marketing and customer service success with Toni Blake’s 100% Follow-up Everyone Every Time! Today’s consumer has a nine second attention span, however, the average apartment leasing response time is 28 hours. Plus, over 50% of apartment leads are not even followed up on!

And follow-up isn’t just for prospects!  In fact, it’s uncommon for service technicians to follow-up on service requests, and many managers don’t have a routine of following-up on resident’s customer satisfaction. Follow-up is an important tool in relationship building for both residents and future residents.  It’s time to have a specific, pre-planned series of follow-up tools designed as options for your leasing, management, and service teams.

  • Toni Blake will share 2019 consumer communication trends in social, voice, email, text, e-Cards and video.
  • Toni will talk about increasing your Response IQ - Immediacy & Quickness.
  • She will show you how to dedicate your team to maximize your marketing investment with a clear, determined, ready-to-roll series of trend-conscience follow-up tools. 
  • She will show you how to design, then develop, options in a 7-8 touch series, with personalization options applied in minutes.
  • Toni will stock the shelves of your digital pantry with powerful effective premeditated follow-up tools.

Your teams will be so excited with Toni’s plan they will want to build loyal relationships using follow-up with your current and future residents to increase occupancy and reduce turnover starting IMMEDIATELY!

Join Toni Blake and the Webinar Wednesday Team on This Special Recorded Broadcast to Learn How to 100% Follow-Up Everyone EVERY TIME!

Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors, Marketing Directors


About Toni Blake:

Toni Blake was honored with the MultifamilyPro Industry Legend Award in 2008 and tours with the Apartment All Stars.  She presents across the US, Canada, Europe and is the only Professional Industry Comedienne preforming on many top US comedy stages. She is a co-author of “The Complete Guide to Leasing Apartments” and featured in industry trade magazines. She's toured over 50 cities each year for 30 years inspiring thousands of industry professionals

Proudly Sponsored by
Now in its fourth decade, Yardi® offers a complete real estate management solution with the Yardi Voyager® platform. Stacked with the Yardi Multifamily Suite™, Yardi Marketing Suite™ and Yardi Orion™ Business Intelligence, it includes marketing, operations, accounting and ancillary processes and services with portfolio-wide business intelligence and platform-wide mobility.
Proudly Sponsored by
J Turner Research is the leading market research firm exclusively serving the multifamily industry. Our robust survey programs and fully integrated online reputation management platform offer customer insights and actionable data to drive revenue. Our ORA™ score serves as the industry standard for measuring a property/company's online reputation.

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

Comments for this event:
Andrea Bass
I love everything about it because I’ve enjoyed Toni Blake for years!!
Rosy Medina
First time doing a webinar with Toni and let me tell you i LOVED it.
Melissa Hammer
Very interesting. Loved hearing about the stats and innovative ideas to reach out and follow up;
Teneka Harrell
We like Toni's energy, She had great suggestions. She is very experienced.
Brittany Lozano-Stasko
LOVED everything
Melanie Underwood
Some great ideas to energize the responses going out to residents and prospects!
Angie Taylor
Loved it, some really amazing ideas I never thought of. Thank you so much.
Turtle Lake
We liked the different check list ideas and to be more social
Rich Leann
Her energy was awesome! It kept the webinar interesting. She had a lot of greatr we will for sure use.
Nicole Copeland
I really like the speaker and she had wonderful energy. She kept my attention through the whole webinar
Carol Mounce
Toni has an infectious positivity and made great points. One thing that stuck with me in particular is, and I'm paraphrasing here, "if you send an email that no one reads, are you even following up?" As someone who is new to multifamily housing, I do not feel qualified to address the latter half of the question.
Steve Wunch
Toni is just awesome! Engaging and so full of energy!!
Tammy Huver
LOVE love LoVe Toni Blake! More of her would be great!!!!
Emily Fink
Toni Blake is amazing! Love her energy!
Haley Hill
I love Toni's enthusiasm about follow up. I am going to take everything over to my team and create a new marketing pantry!
Cathy Brennan
Toni is one of the top 5 presenters of any I've seen over the years. She's engaging, bright, smart, creative. And she knows her stuff!!
Kimberly Petty
A lot of great ideas that are very different from the same rut we get into for those of us that have been in the business forever.
Bonnie Land
Toni's energy was awesome - it was fast paced and engaging. LOVE the face sticker idea especially for maint tech to use :)
Tanira Robinson
I loved the ideas that Toni gave us about using emojis and collages. I also love the idea of using more pics from our social events along with the professional pictures for the community.
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