Renewing Our Vows of Commitment for Customers for Life!

Renewing Our Vows of Commitment for Customers for Life!

Webinar presented by Jackie Ramstedt

On Demand
$29.99 each

No matter if you have a conventional or affordable housing community, and even in a good market, we are never guaranteed on “keeping” our residents. People are people no matter how much rent they pay or their income level; everyone is a valued asset to your property and to your company. Resident retention and customer service programs for all members of your team, including maintenance, must create an environment where residents are our greatest advocate for our service efforts. Establishing a “world class” approach to customer service with specific goals for every member of the team is the key. However creating a strong resident retention / customer service plan and effectively communicating with your “customers” to make them want to stay can be very challenging at times, especially when answering those difficult questions of “perceived value”. That is why we will take a closer look to help you “look through your resident's eyes”.

Join Jackie Ramstedt and the Webinar Wednesday Team on this Special Recorded Broadcast to Learn How to Get Customers for Life!

Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors, Maintenance Team Members

About Jackie Ramstedt:

Jackie Ramstedt, CAM, CAPS, CAS is a requested, repeat presenter and nationally renowned motivational keynote speaker, consultant, and performance coach who has more than 29 years experience in the multifamily housing industry. Jackie has spoken to thousands of industry professionals on a national level for the National Apartment Association, Multifamily Pro Annual Brainstorming, the Institute of Real Estate Management and numerous state and local Associations including Canada.This is Jackie’s 9th year with the Apartment All Stars team national tours. She is a veteran industry instructor teaching National Apartment Association designation courses and core courses for the Texas Real Estate Commission.

Proudly Sponsored by
Now in its fourth decade, Yardi® offers a complete real estate management solution with the Yardi Voyager® platform. Stacked with the Yardi Multifamily Suite™, Yardi Marketing Suite™ and Yardi Orion™ Business Intelligence, it includes marketing, operations, accounting and ancillary processes and services with portfolio-wide business intelligence and platform-wide mobility.
Proudly Sponsored by
J Turner Research is the leading market research firm exclusively serving the multifamily industry. Our robust survey programs and fully integrated online reputation management platform offer customer insights and actionable data to drive revenue. Our ORA™ score serves as the industry standard for measuring a property/company's online reputation.

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.


Comments for this event:
Angela Cole says
Very informative and provided me with lots of ideas and ways to involve the residents better from the first day of lease signing. Nothing better:)
Angela Walters says
It was awesome and informative.
Daisy Marcano says
Customer Service is an ingrained passion in my heart! People Matter and enhancing every life you touch is a true benefit of working in the multifamily industry. I cannot think of another industry that allows me to meet so many people daily.
Giovanna Mendoza says
Love it all, lots of great ideas
Kristi Rowe says
Very informative with great fresh ideas
Brittany Lozano-Stasko says

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