From Difficult Employees to Irate Residents, How Emotional Intelligence Can Defuse Office Explosions

From Difficult Employees to Irate Residents, How Emotional Intelligence Can Defuse Office Explosions

Webinar presented by Valerie M. Sargent

On Demand
$29.99 each

In this session, you will learn some basics of Emotional Intelligence (EQ) and discover how your emotions can impact your work performance.  Learn to recognize your 'moments of danger' that typically set you off so that you can choose to approach things from a different perspective. Identify the stories you tell yourself that aren't true, and discover how to be more authentically yourself while understanding the actions of others better.  Learn the value of a 'pause' - the different ways you can use a pause to manage your emotions more effectively to take different action; when to pause, why to pause, when to act. Emotional Intelligence (EQ) accounts for 58% of performance in all types of jobs, and is critical to success. Join this session to start improving your EQ today! 

Join Valerie M. Sargent and the Webinar Wednesday Team on this special recorded broadcast to Discover How Your Emotions Can Impact Your Work Performance!

Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors

About Valerie M. Sargent:

Valerie M. Sargent is President of Yvette Poole & Associates. A skilled Speaker, Trainer, Consultant, EQ Executive Trainer/Coach and Real Estate Investment Team Leader, Valerie specializes in Leasing, Sales, Marketing, Customer Service and Leadership. Her Level 1&2 TalentSmart Emotional Intelligence certification has her taking companies’ teamwork and communication to inspiring new levels. After over 25 years in the multifamily industry, this expert knows how to bring vitality to individuals and organizations! Find her at and

Proudly Sponsored by
Now in its fourth decade, Yardi® offers a complete real estate management solution with the Yardi Voyager® platform. Stacked with the Yardi Multifamily Suite™, Yardi Marketing Suite™ and Yardi Orion™ Business Intelligence, it includes marketing, operations, accounting and ancillary processes and services with portfolio-wide business intelligence and platform-wide mobility.
Proudly Sponsored by
J Turner Research is the leading market research firm exclusively serving the multifamily industry. Our robust survey programs and fully integrated online reputation management platform offer customer insights and actionable data to drive revenue. Our ORA™ score serves as the industry standard for measuring a property/company's online reputation.

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.


Comments for this event:
Jessica Davis says
I love all the facts and science that the speakers really bring into the webinars!
Sarah Cahill says
She was engaging and a subject matter expert.
Steve Wunch says
Valerie is a very engaging speaker - and I loved the way that she facilitated this session.
Yvette Hoyer says
The speaker was great, very easy to follow and passionate about the topic.
Abby Easterday says
I always enjoy Webinars as they don't take up my whole day with travel etc. This webinar was good as it reinforced what I already perceive and hopefully educated those with less emotional intelligence!

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