When “CALM DOWN!” Doesn’t Cut It: How to De-escalate Conflict and Keep Your Cool


Webinar presented by Katie Rigsby

On Demand
$29.99 each

Encountering difficult people in the workplace is nothing new to multifamily professionals. Whether you are mild mannered or short tempered, keeping your cool amid conflict is a skill that can be mastered. In this session Katie shares the do’s and don’ts of de-escalating conflict while guiding participants through techniques that can easily be used to turn confrontation into compromise.

Attendees of this session will:

Leadership Hint: One of the biggest needs for multifamily companies is building a talent pipeline, preparing team members to grow into leadership roles. By signing up your assistant managers to this event, this webinar can help bolster that pipeline!

This webinar will help assistant property managers with:

  • Learn how to anticipate a potential conflict
  • Identify the necessary skills for de-escalating conflict
  • Obtain self-regulation techniques
  • Gain tips for handling hot button issues

Join Katie Rigsby and the Webinar Wednesday Team on this Special Recorded Broadcast to Learn How To Turn Confrontation into Compromise!

About Katie Rigsby:
Katie Rigsby
About Katie Rigsby
Proudly sponsored by:

RentCafe.com and the RentCafe marketing suite provide powerful marketing services to drive qualified traffic to apartment communities. ILS advertising, Search Engine Optimization, Pay Per Click Advertising, Social Media and Reputation Management services help property managers and marketers fill vacancies and meet occupancy and revenue goals.


Leonardo247 is remote performance management software that streamlines operations for real estate managers by turning policies and procedures into daily guidance for onsite teams. Leonardo247 mitigates operational risk by automating key inspections, preventative maintenance, workflows, code compliance, work orders and critical tasks and offers management executives real-time visibility into activities at their properties.


* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.


Comments for this event:
Vivica Castillo says
Best part was that the webinar was that it was full of relevant info and delivered in a quick and fun manner.
Lisa Branch says
Katie is awesome! great info!
Laurinda Curley says
The insights on what to do in certain situations. I like the idea of being able to let someone know, let me get your file. This also helps with documentation.
Jennifer Hughes says
Great tips and information. The flow of the webinar was great and kept me engaged.
Elizabeth Wytas says
Katie and info were great!
Jill Anderson says
Just discussing the topic was a win. It's a safety issue also.
Henderson Square says
Great steps for deescalation.
Trevia Harris says
The webinar was great! It was very helpful and useful information.
Richelle Houck says
The material and presentation were great
Sandra Sauceda says
Different aspects to different situations and how to better handle them.
Margarita Fajardo says
How straight to the point it was. With a lot of great information and tips.
Katherine Sanchez says
All the information I found to be very useful
Villas says
I liked the personal stories. Great job!
Madelin Reyes says
Katie just drug you in and made you listen. So energetic
Bruce C Trease says
Very informative
Linda Gentry says
Katie keeps your attention by keeping it interesting and fun. i will attend all that she does great asset to the webinar team.
Somanika Jerhada says
Creativity with getting the content across.
Pam Arthur says
Great information and good interaction. Enjoyed it!
Lauren Graff says
Loved it!

Share your reaction