Building Brand Loyalty Through Customer Experience and Technology


Webinar presented by Carroll VanHook-Weaver

November 15, 20232pm ET - 3pm ET
$29.99 each

Whether you are leasing up a new property in a competitive market or revamping an old one, it’s important to create experiences that enhance loyalty to your property or brand. Often times we are on aggressive timelines to reach occupancy goals or pre-leased numbers and we want to throw any kind of marketing tactics at the wall and see what sticks, but what if we hone in on building loyalty through experiences for our customers one at a time and every customer gets a unique approach that is personalized to them? Creating an enhanced customer experience will build your brand so your customers are loyal and in turn do the marketing for you.

As construction and development is on the rise in major cities, using technology, and AI component, along with high level customer service; will help expediate your brand loyalty and retention rates as well as creating a fun and exciting leasing experience for your customer who is spending up to half of their income living at your property.

  • It all starts with the response
    Learn how have engaging response templates that are customized with clear call to actions. What are teams leaving out? Where is the personalization? How are we incorporating text messaging from the lead to lease process and asking for the appointment.
  • AI technology: No not just another chat bot
    Understand why investing in SMS/human hybrid technology will increase response times, conversions and booking appointments 24 hours a day.
  • Get comfortable being on camera: people don’t want perfect
    It’s time to hire people who are comfortable getting uncomfortable to close leases. Guess what? Learn tips to practice, prepare and execute. People don’t want perfect anymore. Teams can be their authentic selves to enhance customer service. Using video technology to create a unique and personal experience will improve appointments, conversions and brand loyalty because there is a human connection. Learn tricks and tips using video technology for lease conversions.
  • Moving is the most stressful thing a person can do. The loyalty is in the details.
    Get ten low budget ideas and take-a-ways to incorporate at your properties to create an experience for brand loyalty for new leads and new move ins.

Join Carroll VanHook-Weaver and the Webinar Wednesday Team on November 15, 2023 at 2pm Eastern Time To create Brand Loyalty!

About Carroll VanHook-Weaver
Carol VanHook-Weaver
About Carroll VanHook-Weaver
Proudly sponsored by:® Rentals connects our multifamily partners’ diverse communities with untapped rent-ready prospects on our easy-to-use rental marketplace. For over a quarter century,® has pioneered digital real estate, and by harnessing the power of our flexible advertising partnerships, your leasing teams can convert quality traffic and increase portfolio performance, today.

For multifamily Property Managers facing a long list of job duties and even longer days, MRI Software is the multifamily expert in your corner who can give you precious time back at every stage of the resident lifecycle. With MRI, you can handpick from a suite of advanced property management tools that work together, separately or with your existing tech so you always have just what you need to take care of residents, take care of business, and still have time to take care of yourself.

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.



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