"My pet is an ESA", "I need to change parking spaces right now", "Can I have grab bars installed?", and "but my marijuana is for medicinal purposes"... these are all topics that can get a Rental Housing Profesisonal into trouble if they do not know the appropriate responses. Failure to work with disabled residents to provide accommodations or modifications has ranked number one for Fair Housing complaints for more than ten years. This session is a deep dive into the complexities of the ADA and FHA in regard to working with the disabled.
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Understanding the laws that protect persons with disabilities.
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Developing the correct vocabulary when working with persons with disabilities.
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Accomodations vs. Modifications
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Understanding the verification process.
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Join Angel Rogers and the Webinar Wednesday Team on April 8, 2026 at 2pm Eastern Time To Learn Complaints to Avoid in 2026!
About Angel Rogers
Angel started her career with National Community Renaissance in 1996 as a Community Manager and is now their Director of Learning and Development. She is also the owner of STAR (Specialized Training by Angel Rogers) which provides insight and training to the rental housing industry. Angel has been developing and delivering training programs with an emphasis on fair housing, operations, customer care, and affordability compliance for more than 20 years. Angel teaches CAM and CALP for numerous apartment associations throughout the country, has been a featured speaker at industry conferences including Apartmentalize, has taught at several community colleges, and created a Property Management Certification Program with Chaffey College in Rancho Cucamonga. CORE Academy is now offered to the community at large with an emphasis on workforce development to vulnerable populations. Angel was recently invited to speak at a local municipality about the importance of Fair Housing in their city and for First Time Home Buyers.
Angel is the proud mom of an Orange County Sheriff’s Deputy and lives in the Inland Empire with her husband of 34 years and a very spoiled rescue dog named Dolly Parton.
Proudly sponsored by:
BGSF delivers premier property management staffing and workforce solutions for apartment, luxury, and commercial communities. Recently honored as a National Apartment Association’s Supplier Company of the Year, BGSF partners with leading property management firms across North America to connect them with top-tier talent, from leasing agents and maintenance technicians to concierge professionals, property operations experts, and more. By combining advanced technology with comprehensive training, BGSF boosts operational performance and drives results across residential and commercial real estate, offering flexible staffing solutions for both short-term and long-term needs.
www.BGSF.com
Grace Hill is the leading provider of technology-enabled performance solutions for the rental housing industry. Through performanceHQ, our unified platform, we bring together training, compliance, policy, and data insights to help multifamily organizations elevate operations, reduce risk, and drive measurable results. Relied on by leading multifamily organizations across the country, Grace Hill empowers people at every level—from onboarding to leadership—to perform at their best. We don’t just support better teams; we help build stronger, smarter communities.
www.GraceHill.com
* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.
