If the process of getting an apartment ready begins when the resident leaves, we’re already too late. What if we had a plan wherein the make ready for the next resident begins when this one moves IN? The apartment will be “Made Ready” faster, creating happier residents, resulting in increased renewals, thereby creating a better outcome your entire team can be proud of. Using curiosity and proactively preventive maintenance, let’s create a data backed strategy which reinforces intentionality for all roles of property management resulting in better performance overall.
Attendees of this session will be able to:
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Decrease after hours call out and time to repair for maintenance.
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Decrease the resident's responsibility of notifying the office of repairs by making proactive repairs before they would have been reported.
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Decrease the "Time to Turn" days of rent loss by using a "full house" response rather than disconnected teams.
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Strengthen the connection between the office and maintenance teams while involving residents in the execution of clear, shared expectations.
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Join Paul Rhodes and the Webinar Wednesday Team on August 12, 2026 at 2pm Eastern Time for Mastering Maintenance!
Want a discount? Sign up for the entire four-webinar Mastering Maintenance Webinar Series for a discounted rate!
About Paul Rhodes
Paul Rhodes, Host of the Maintenance Mindset, Senior Manager of Maintenance Learning Brookfield Multifamily, and Founder; Directional Maintenance Services, has been melding customer service and problem solving his entire career. His history includes teaching First Aid and CPR for the Red Cross, and training Store managers for a small bookstore chain. He has spent the past 26 years working in the apartment industry. Starting as a Grounds Technician and moving through positions that include Pool Remodeling Technician and Maintenance Supervisor, Paul’s combined love of talking and providing answers found him leading a team of National Trainers for a supplier and eventually becoming the National Instructor for the National Apartment Association Education Institute. Currently, Paul is the Host of the Maintenance Mindset, Senior Manager of Maintenance Learning Brookfield Multifamily, and Founder; Directional Maintenance Services.
Proudly sponsored by:
Meet AppWork, a simple and user-friendly maintenance management system built for multifamily communities. AppWork's comprehensive platform incorporates all aspects of property maintenance—work orders, make-readies, inspections, preventative maintenance, technician management, incident reports, and vendor management. With many unique features (like advanced automation, AI, ratings, and gamification), AppWork aims to increase performance, efficiency, and happiness within maintenance teams.
www.AppWorkCo.com
Chadwell Supply began with three brothers. The second generation now operates Chadwell Supply and the "Chadwell Supply Family" includes hundreds of employees working hard to lead the MRO industry. We supply multifamily communities from fourteen branches serving customers across the country with competitive pricing, the highest fill rate in the industry, and legendary customer service.
www.ChadwellSupply.com
* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.
2/18 - 2/19
