From "Self-ies" to "Us-ies”! 10 Sure Fire Tips to Amazing Customer Service

With all we do for our customers today and they STILL aren’t happy? REALLY?! Sound familiar? Creating value for these higher rental amount increases is definitely a perceptional concept. What we “think they want” VS “what they REALLY want” can be diametrically opposing viewpoints. Putting together resident retention plans that don’t pan out, or fail to impress your residents can literally be a waste of time, effort, and money. 

The customer’s perception is YOUR reality. Rick Tate, Author of Legendary Service, said “Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral and understand the factors that drive this customer revolution.” 

In this session, we will show 10 “sure fire” ideas that other businesses outside our industry are doing to improve their customer service response times and improve overall customer retention and satisfaction levels to new heights. 

Join Jackie Ramstedt and the Webinar Wednesday Team in a special recorded broadcast to learn how to have legendary customer service! 


Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors


About Jackie Ramstedt:
Jackie Ramstedt CAM, CAPS, CAS is a nationally renowned Keynote Speaker, Performance Consultant, and CMO Chief Motivational Officer for Ramstedt Enterprises, Inc. based in Austin, Texas. With more than 30 years experience in the multi-housing industry, Jackie has spoken to thousands of industry professionals on a national level for the National Apartment Association, Multifamily Pro Annual Brainstorming, the Institute of Real Estate Management and numerous state and local Associations throughout the country and Canada. This is also Jackie’s 11th year speaking with the prestigious Apartment All Stars and her newest educational endeavor, the ApartMentors.

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Now in its fourth decade, Yardi® offers a complete real estate management solution with the Yardi Voyager® platform. Stacked with the Yardi Multifamily Suite™, Yardi Marketing Suite™ and Yardi Orion™ Business Intelligence, it includes marketing, operations, accounting and ancillary processes and services with portfolio-wide business intelligence and platform-wide mobility.

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

List of the comments:
Tanya Dusek
Great thoughts!

Kara Rice
Not boring! I love the use of the webcams. I like breaking up the sponsor messages so they are before and after. Jackie is a pro. She makes great eye contact, and it's like she's smiling right at me. She really knows her content and it shows. Her material is always interesting and relatable. I love the invitation to continue the conversation in Facebook, too. Just all around awesome!

Mary David
Insightful information. And perspective on how the give the customers/residents the best for their needs and wants.

Beth Espada
There were some really good ideas!


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