30 Days To A Better Online Rep

All too often, disgruntled customer sentiment gets magnified online, so it is crucial to properly manage your online reputation!  In 30 Days To A Better Online Rep, I will lay out a plan with steps to improve your online reputation across multiple review platforms. I will include practical advice for site staff and regional marketers alike including examples and actionable tips, tools to use, contests that work, and why a perfect 5-star rating is not the end goal. I'll cover how to improve a poor reputation, how to solidify a good one, and tips on how to handle the inheritance of a poor rating through acquisition of a property. We will discuss various touch-points in the life cycle of your resident and how to capitalize upon the emotions in these moments to boost your rating. I'll tie all of these action items back to the importance of providing an authentically positive customer experience at your property, and how to get the whole on-site team involved in the ongoing maintenance of your online rating.

Join Mia Wentworth and the Webinar Wednesday Team in a special recorded broadcast to Boost Your Online Rating!


Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors, Marketing Directors


About Mia Wentworth:
Mia Wentworth has over 10 years of experience in marketing and operations within the multifamily industry. In her current role with CWS Apartment Homes, she oversees all things in the Digital Marketing space including websites and digital ad presentation, social media and reputation management.  She loves testing new marketing ideas, mentoring her team, and working with others to solve problems. Mia has a BBA from the University of Michigan, and an MBA from the University of Colorado.    

 

Proudly Sponsored by
Package Concierge is the innovator of the digital locker system. Made in America with design and cutting-edge technology at its core, Package Concierge is the highest-quality solution in the industry. From its intuitive app to shipping & returns, Package Concierge makes package management hassle-free for both residents and property managers. Package Concierge was acquired by Gibraltar Industries (Nasdaq: ROCK) in 2017.
Proudly Sponsored by
Now in its fourth decade, Yardi® offers a complete real estate management solution with the Yardi Voyager® platform. Stacked with the Yardi Multifamily Suite™, Yardi Marketing Suite™ and Yardi Orion™ Business Intelligence, it includes marketing, operations, accounting and ancillary processes and services with portfolio-wide business intelligence and platform-wide mobility.

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

List of the comments:
Linda Silva
I appreciated that handling the online reputation was broken down into steps so it didn't seem as overwhelmig

Janine Toting
I appreciated the examples and laid out weekly plan to encourage that efficiency and improvement.

Danette Stenta
Loved Mia's specific examples! Thanks, Mia!

Gayle Wagner
There was a lot of information relayed in a short period of time.

Jasond Brunner
Simple tips that are free and useable right away.

Cindy Shelton
I liked the examples of what to do and what not do do.

Kathleen Walker
Mia was very knowledgeable and had great ideas.

Demetrice Walker
I liked the suggestions on how to deal with positive and negative feedback


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