Re-Creating the Customer Experience

Have you taken an Uber instead of a cab? Or stayed in an Airbnb instead of a hotel? One of the reasons disruptive companies such as Uber and Airbnb are succeeding in reinventing their industries is because they have stopped thinking conventionally. They've looked at customer experiences from the customer's point of view and have created fans because of it. When is the last time you tried to reinvent the customer experience in your organization?

This class takes a hard look at the experience of the renter in today's multifamily marketplace and provides suggestions on how to recreate the renter experience to make your organization stand out from the rest. You'll learn best practices from companies outside our industry and strategies you can put into place immediately to re-examine your systems (and I promise...no recycled stories about Nordstrom, Chickfila or Southwest Airlines!). So what are you waiting for? Recreate your customer experience!

Join Lisa Trosien and the Webinar Wednesday Team on this Special Recorded Broadcast to Re-Create your Customer's Experience!

Lisa Trosien was a 2016 Insiders Choice Winner!
2016 Insiders' Choice Winner
Lisa Trosien was a 2018 Insiders Choice Winner!
2016 Insiders' Choice Winner

Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors, Marketing Directors


About Lisa Trosien:

A frequent multifamily speaker for the National Multihousing Council and other associations, Lisa is a dedicated professional contributing to different leasing programs all around the United States. Lisa is a busy woman as a multifamily speaker for various industry associations and a contributor to different magazines, as well as one of the founders of The Apartment All Stars. A celebrated professional and a multifamily speaker in the leasing and apartment industry, she is usually consulted as an industry expert by major publications in the United States, such as the Wall Street Journal, Newsweek, and the Chicago Tribune.

Proudly Sponsored by
Now in its fourth decade, Yardi® offers a complete real estate management solution with the Yardi Voyager® platform. Stacked with the Yardi Multifamily Suite™, Yardi Marketing Suite™ and Yardi Orion™ Business Intelligence, it includes marketing, operations, accounting and ancillary processes and services with portfolio-wide business intelligence and platform-wide mobility.
Proudly Sponsored by
J Turner Research is the leading market research firm exclusively serving the multifamily industry. Our robust survey programs and fully integrated online reputation management platform offer customer insights and actionable data to drive revenue. Our ORA™ score serves as the industry standard for measuring a property/company's online reputation.

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

List of the comments:
Jessica Davis
All the great ideas Lisa provided - out of the box

Ciara Hufford
I liked how the presenter broke down what we are doing now and showed us how to brainstorm different ways to innovate the industry we're in. She spoke to a lot of things I had feelings about but didn't really know quite how to express, so it was very refreshing!

Yvette Hoyer
She gave some great ideas that I would never have thought of. I really liked what I heard and will be suggesting some to my boss.

Sarah Cahill
Incredible content.. great pace - love the ideas with flex touring.

Turtle Lake
There were many great ideas that we can build on to better our customer's experience.

Leah Love Orbson
I loved the new and fresh ideas Lisa had. I love that she is always out and about looking for the newest things to share!

Ainsley Rusch
We loved the ideas on Experience must be sensory!

Jerry Norman
Lisa NEVER disappoints. She is always current and innovative! I appreciate that she does not take credit for ideas, but shares and acknowledges the source.

Cathy Brennan
The presenter was terrific. Clearly knew her stuff and presented lots of interesting ideas in a fast-paced interesting way.

Justin Choi
The speaker! Lisa is engaging, well-spoken, and passionate. She provided very innovative and current examples.

Pat Carmichael
Lisa is amazing and always takes what we do to the next level. You guys do a great job with these classes and I really appreciate it.


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