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Kiki Clarke and 2 others people reacted to Felicia Norman's Video 3 hours 29 minutes ago

Our first SWAG giveaway provided by Rooof!

Thanks for sharing your experience, Becky! I totally understand that conflict you describe. I think it's a cultural thing - with some organizations demanding that the needs of the home office crew come first (after all, they are "the boss.") Others a

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Improve Communication with this Powerful Leadership Tool

  Multifamily leaders, we have a communication problem. One-third of multifamily employees surveyed by Swift Bunny in 2021 say they are unable to get a timely response from their supervisor. When they reach out with a question or for support, often their requests are met with deafening silence. I get it. You’re likely running around with your hair on fire, struggling just t ...

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This was a fascinating conversation, Brent. Thanks for sharing it. Access control and package control can both be migraine-inducing. It's really fascinating to see how Todd and his team at Charlesgate Realty Group are making it work. This convo s

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Kara Rice 4 weeks ago This poll is ended Apr 21 2022 at 07:41 PM

Does your company offer a sign-on bonus to new hires?

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Lilah Poltz I just saw a job posting today that didn't have sign-on bonuses but rather bonuses at 1, 2, 3 and 4 months that equated to over $500 total which... Show more
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Kara Rice Interesting, Lilah Poltz. That does seem smart. Out of curiosity -- was that a multifamily employer? Thanks for weighing in.
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Lilah Poltz Kara Rice I think it was Entrata for a Virtual Leasing Agent but don't hold me to that!
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"It's like arms of an octopus" -- that is such an apt description! I love learning from Virginia. She really gets what it's like for the on-site teams. Thanks for sharing this clip! This is such an important lesson for leaders to be mindful of, and f

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Oh wow, so much to learn from this conversation! One thing that stuck out to me: Shelley shared an example of feedback they received from on-site leasing that was both SMALL and BIG. Teams said a big frustration for them on the leasing side was not h

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Communication Breakdown: Why Do On-Site Teams Say No One Tells Them Anything?

Multifamily is unfortunately notorious for communication problems. Management doesn’t talk to maintenance; the home office team has no idea what’s going on on-site; associates in the Eastern Region never talk to those in the Western Region, and so on. It’s a known issue. Communication problems like this may seem trivial, but new research shows they are quite significant. Swift Bunny’s

Kara Rice Hi all, I'd love to know what communication challenges you face in your workplace -- and especially any great strategies that are working to help... Show more
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Kara Rice and 2 others people reacted to Brent Williams's Video 2 months ago

Emotional Support Gator

Thank you for this thoughtful blog, Khara. I particularly love this question you pose: "Are our team members thriving in or merely tolerating our workplaces?" I think it's an especially important question to ask right now when employee turnover is hi

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Thanks for commenting, Stephanie. That sounds like a really uncomfortable situation, and yes, it's interesting how in hindsight you can see it was a red flag. In today's HOT HOT HOT job market, new hires may have multiple offers. It matters more than

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I never thought of watermarking photos on the community website to prevent scammers from using them. I guess I'm a bit of a Pollyanna...I find it so bonkers that people create fake listings. I mean, that's a lot of work! Wouldn't it be easier to earn

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Good stuff, Joe! My eldest is renting an apartment at college for the first time, and package pick-up has been an adjustment for sure. He's learned the hard way to grab those packages ASAP, during office hours, or they could be trapped for days. Mom'

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4 Strategies for Successful Onboarding

  You finally found someone to fill that vacant position at your community. Congratulations! But don’t relax just yet. Unless you want to replace that new hire again within 90 days, your work is just beginning. Here are four tips to ensure your newest team member feels at home, can tackle the tasks they were hired to do, and sticks around. 1. Stay in Touch Until Day One Your dream candidate sai ...

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LOVE your ideas, Barbara. I'm totally a SUCKA for the succulent card especially! Great inspiration, as always.

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