Kristina Janis's profile| Property Management | Resident Retention

Kara Rice and Ian McIntosh

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Lauren Niziol

Guest Insider Meanwhile, I can’t get a job at any property for $21 as an ASM.

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Stewart Beal Or Place or Ridge

Guest Insider Especially Court….

Donje Putnam Grove

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Why are so many managers allowed to abuse their powers? Why when an employee reaches out to their regional the manager retaliates? Why when HR is reached out to, why doesn't HR help verses just says let's get rid of them. Where are peoples morales? Why do they see employees who come for help as the...

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Lilah Poltz

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Guest Insider We have all had toxic managers or other team members that we have been forced to work with because we either did not have another opportunity or outside of that one employee; the place was great! Sometimes it can make a great place become less desirable to go to everyday and make you think about quitting. What’s even worse is when that boss is singling you out; treats other better, etc—they make you think, “is it me; what am I doing to make them act so awful to me,”? Narcissism unfortunately is a thing in upper management — I don’t know why, but it is there. My best suggestion is to ask that manager if you can have a meeting with them and maybe their assistant or regional, someone they trust and have a conversation that places no blame on either of you but puts the feeling and emotions on the table. Give examples and how it made you feel and ask why it occurred. Ask questions to seek to understand not blame. Then ask for ideas or tools to help resolve the issues. This conversation... Show more

We have all had toxic managers or other team members that we have been forced to work with because we either did not have another opportunity or outside of that one employee; the place was great! Sometimes it can make a great place become less desirable to go to everyday and make you think about quitting. What’s even worse is when that boss is singling you out; treats other better, etc—they make you think, “is it me; what am I doing to make them act so awful to me,”? Narcissism unfortunately is  a thing in upper management — I don’t know why, but it is there. My best suggestion is to ask that manager if you can have a meeting with them and maybe their assistant or regional, someone they trust and have a conversation that places no blame on either of you but puts the feeling and emotions on the table. Give examples and how it made you feel and ask why it occurred. Ask questions to seek to understand not blame. Then ask for ideas or tools to help resolve the issues. This conversation must have a witness and you must sent it to the regional if they are not present. This shows the regional you are trying to fix the problems. If they persist— you have documentation of when things when wrong and how you tried to work with the manager to resolve them and their unacceptable behavior

Guest Insider As a Vendor in Multifamily we are abused by 90% of the management teams.
The lack of Morales, Character, Business etiquette... and the list goes on is mind blowing.

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Guest Insider My email signature had “communititties” in it for 6 years before I caught it.

Shanna I wrote perianal liability instead of personal liability when telling the resident their liability coverage did not meet the requirements...

Cayenne McPayne So this PM finds out that one of her residents is clogging the toilets because they are toilet training their cat and posting it on TikTok. Then the PM was trying to send the TikTok link to her boss and sent it to the resident instead. You can hear what happened here - go.lethub.co/MFI-PMM-S1E4

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Friendly reminder if your employee needs a day off, has family emergencies etc, work with them! They will remember and will put more effort towards the community. Show them understanding. Don't make them feel that the job comes first before their kids, family etc!

You should allow every now and...

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Lilah Poltz

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Be the change you want to see In this industry. If your company / onsite mangers, team members, etc are doing things that don't sit right or you don't agree with say something. So many things happen because people don't speak up. 1f615.png...

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It's starts from the moment they walk in. Tell prospects eveything! How you run the community, what you expect, your polices, what they should expect.

At move in explain the lease, encourage them to read the lease. Yes I know it's their responsibility to read but as a human you should have good...

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😂😂😂😂😂😂😂 my leasing consultants!

Lilah Poltz

Lilah Poltz OMGosh so funny!

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Becky Dotson

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Lilah Poltz Daily with feedback and praise and then often there are little gifts like swag, gift cards, lunches for the team, etc!

Becky Dotson We have a kudos option on our employee page. I try to give kudos several times a week to different people. My team like me to cook for them. I will various things depending on the time of year. Fall/winter their favorite is my venison chilli. Tacos goes over great too. I have done homemade sausage biscuits and even did a sausage, biscuit and gravy breakfast.

Stacy Norgard We have a Regional Team for my RVP in Microsoft Teams. We hold contests giving out random bonuses for lease renewals, we play bingo for logowear, we have calendars with all the days such as "banana split day" and we try to celebrate a couple of those a month with a treat and time away from the property or as a team. We cut our staffs loose early the day before a holiday. We also did a spring scavenger hunt and will do one in the fall. We also have Trivia Tuesday once a month for PTO for the team - combines learning with fun. I try to send handwritten appreciation cards out to all the properties two or three times a year. We are gearing up for some Halloween fun on-site. Sometimes it is difficult for them to break away - especially during the summer when so busy. I also hold a virtual happy hour with my team once a month - we play a game and I give away prizes. This is Manager level only to let them have some fun. But every little bit helps I hope.

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Guest Insider Well when you're on tour and you ask what they do for work. When you get the response "lots of little things" you should know right then and there