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Why are so many managers allowed to abuse their powers? Why when an employee reaches out to their regional the manager retaliates? Why when HR is reached out to, why doesn't HR help verses just says let's get rid of them. Where are peoples morales? Why do they see employees who come for help as the...

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Guest Insider Very well said…. And sad but very very true
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Kristina Janis I'm sorry!
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Guest Insider Just went through all this. Followed the chain of command only to be talked down to, demeaned in front of other property managers at meetings, regional who loved using the f word towards employees nothing was ever done cause she gets the money from tenants. I got sick from stress, saw cardiologist, had testing done. Dr said I was in a toxic work environment. I got a new job making less money. I struggle but I feel much better. Just wish the higher ups would have stepped up and made sure that we were all treated as we should be.
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Guest Insider I had a doctor tell me straight up that my job was killing me. I hope your new role is treating you better.
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Kristina Janis I'm so sorry! This sucks they don't change so your forced to go where less money is made. Shame.
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Guest Insider I resigned a couple of weeks ago too.
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James Shannon There’s two solutions- Move companies or own your own.There’s horrible bosses everywhere!!
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Kristina Janis James Austin Shannon that's the problem it's almost in every company. Change is what needs to happen.
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Guest Insider I've been through it myself, more than once... if I knew how to change it, I would.
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Kristina Janis Then they talk to your next job and tell them your the problem. When in reality you just don't take their abuse!
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Brooke Frederickson Kristina, this isn’t the first time you have posted about being in a bad situation. I know it sucks and I am sorry you are in this situation. No one deserves to go to work and get bullied. But you need to realize your company sucks and isn’t going to change. They have made it very clear they are not interested in making a change in leadership. You either need to find a way to live with that or get out.
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Kristina Janis Brooke Frederickson Hello ,my last post was about my friend, but they are afraid and don't speak up. I speak up and you are correct but it just sucks that there's no help .
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lynn walker The company I workfor is not like that....I absolutely love them... they rock!!! But they only have one property here... for now
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Lilah Poltz I'm sorry Kristina Janis because you are so kind too and I KNOW you love this industry! I hate that it's being ruined for you. Is it possible to find another company?
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Kristina Janis Lilah D Poltz yes, the problem is I keep getting placed with these type of people lately. I miss my old managers! This past year it's not a good year. All my previous managers were great! I want to find a good team .
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Lilah Poltz Kristina Janis What about finding a mentor in the meantime? I know two women in the industry who are doing mentor/mentee matchmaking events soon. If you are interested, shoot me at email: [email protected]
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Kristina Janis Lilah D Poltz sure =]
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Guest Insider been at companies like this and it bites. Changing Industry because I can't do inspections any longer. At least I wish I did not have to, but unfortunately people forget they could be under the circumstances.
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Fred Montgomery The truth is HR isn’t there to protect you, it’s there to protect the company. The only way they will be any help whatsoever is if someone is doing anything that can get them sued. Sad as it is, there’s no law against being a douchebag
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Guest Insider I'm sorry, it happens way too often. I have been through it myself and it sucked. I spoke up and chose to leave. Making the best decision for you just know, leaving can be hard, scary but also the best thing for you. There are other great companies out there, make the change to be happy!
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Kristina Janis I wish I could help change for everyone.
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Guest Insider Kristina Janis me to girl, me too!
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Guest Insider Kristina Janis I had a similar situation, had no support, when I put my notice in, I went down the list of everything that was wrong with the company and ended with "I hope that me leaving helps to get changes for everyone that remains" Another manager left about 2 months later because nothing changed and the regional said I was an "opportunist" because sitting at home for 4 months was an opportunity lol
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Guest Insider There are always 3 sides to a story, the person telling it, the person refuting it and reality. It’s important to dig into the details. Associates will clearly see through different lenses than a manager - thus the reason for the different roles and positions. At the end of the day, all managers and regionals should lead by example ALWAYS… no letting your hair down because all eyes are on you. Your associates will only do 50% of what you’re doing right and 75% of what you should be doing better. There is a chain of command… sitting down and speaking with your manager is a start, even if he or she is the problem in your eyes. Try and see all sides. If they are blatantly not following company policy then take those documented facts to HR. Don’t go on feelings… go with facts always. You’re very correct in that not all people should be managers but the same holds true in every industry. Take emotion out of it… bullet point exactly what you or others witness or experience with maybe even... Show more
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Guest Insider Kristina Janis this is definitely a tough one. Those in a supervisory role definitely should err on the side of caution when it comes to interaction with those they supervise but all too often people get comfortable and do not realize the damage and toxicity this alone can bring to a leasing office. HR only knows what they are being told unfortunately
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Shannon Faith Idk anyone that is 100% mentally stable, in the industry or elsewhere. Like you just said, a lot of people have anxiety and depression due to the job.
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Kristina Janis Shannon Faith that's true , maybe get the managers more training, and mental help.
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Shannon Faith Kristina Janis I think the people at the corporate office should have to spend a day on site twice a year... I think they forget all that we have to deal with on a daily basis and how stressful it can be.
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Tamie Poe I have been a regional, worked my way from a leasing agent through the ranks. I have managed up to 200 employees at one time.  This is from my experience and only that but here’s how I can tell you it worked for me.Write down all the things that you like about your job. On a second sheet of paper, not next to it, but a separate sheet of paper, write down all your concerns. Take out any emotions. Everything you have a concerned with, what your concern is, why you believe it is a concern and a solution.  Get a good nights, sleep, then ask to sit down and speak to your manager.  Have your lists in front of you. Start with the first half of all the things that you love about your job. In that, you must find some thing that you love about that manager. Maybe it’s something as simple as that, they’re always on time, or that they always answer the call when you need them. Find something. You start with something positive. “First off, I’d like to say I really love working for somebody... Show more
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Tamie Poe Kristina Janis I’m very sorry that you’re having these issues, I would encourage you maybe to go ahead and see if you can have a meeting with the regional and explain your side of things. Maybe that would help them understand a little bit more.
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Donna Blackman Wow, you must work for a bad company. I have had that experience once, and moved on. I would never subject my teams or myself to that.
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Suzanna Smith The way to change it go be a manager and don't be that type of manager. This is an industry for people with thick skin. Sad but true. In our society there will always be a bully. Best learn to deal with it now.
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Kristina Janis Suzanna Smith I agree be a manager that doesn't do that. However, I disagree. You shouldn't have to deal with that. That's toxic to say it's for "thick skin. You need thick skin to deal with society." People can have thick skin but that doesn't include accepting disrespect . No ma'am.
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Guest Insider I have totally been there. Unfortunately, it is very common in the industry. I am sure it is common in all industries. There really isn't anything you can "do" except leave that company and find another with a better group of people. It took me six years to leave my past company where all the things you described happened daily. I was suicidally depressed for years because I tried so hard to be a great employee. It just robs your soul. I finally committed to finding a new employer and stuck with that commitment until I finally found one. (HINT: when interviewing, base most of your questions on how the maintenance staff is. How long they've been there, how good are they, etc. This will tell you everything you need to know. If they're all brand new, thats a red flag. If they're all 8 year veterans, thats more of a green flag).
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Guest Insider Sounds like you work for the wrong company
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Rebecca Mills Laws and unions are our Friends. Just saying.
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April Barnhart This is tough and happens a lot on all levels. HR is supposed to be the safety zone and somehow it really isn’t. Those I have noticed in HR haven’t been fully trained on how to handle these things discretely. I wish I could tell you there is some way to change people but there isn’t.
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Rommel Anacan It is unfortunate that this happens...a lot! Trust me, I speak to thousands a year on leadership and it's one of my huge pet peeves with companies, organizations and leaders. The good news is it IS fixable, if they choose to. I know companies can change (if they want to) but if someone's company isn't changing, then it's time to make a change. The great news is there are so many opportunities for people today. (Anyone looking to find their dream job? I'd recommend Ken Coleman's book "The Proximity Principle" or listen to his podcast.)
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Julie Brin Thetford I’ve been through this Kristina Janis. I waited 3 years to file a report. It was 21 pages long. I had always emailed myself with details when something happened so there were dates and times very specific. when I finally decided to report, the VP of HR and the current regional manager patronized me made a mockery of me, commenting on my hair, and lack of make up and much worse. The decision was made to move me to another property in a lesser role. I knew that retaliation and demotion were against the law. Sadly, I was not comfortable to take on a top 50 organization.I needed the job and didn’t feel there were any options for me. I felt stuck. I ended up working for another property for a while and then giving two weeks. I can’t remember the timeframe. it was years and years ago. I think about it from time to time and wished I had held the organization accountable and maybe it would’ve made some kind of difference. What I’ll say is this, it only takes one person, and one voice to... Show more
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Kristina Janis Julie Brin Thetford thank you, me too . I'm here for you!
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Guest Insider From my experience, HR is never there to protect the employee, just the company.I know of some extremely serious violations and HR from many companies and the leaders of those companies just ignored it and instead made it so difficult for the complainants that they had to quit.
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Kristina Janis They are suppose to be for all.
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Guest Insider I’m glad you shared this post. Everything you mentioned is the reason why I left the industry last year around this time. Until the culture changes, it’s going to be a stressful nightmare for people who actually love what they do
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Kristina Janis I absolutely love the industry. Just not some of the people. Your 100% right.
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Tina Moore Your rant is spot on!
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Guest Insider It is getting much worse!
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Andrea Pearce It took me years to see this very behavior for what it is because it makes no sense. One day it clicked for me: 1) Everything we do in the office and even our locations are recorded and documented with the very software and time tracking software the companies pay millions of dollars for. Even our speaking is recorded by google, on any device close enough to catch it. You likely have things in your possession that have recorded conversations and you weren’t doing it on purpose or even aware. Google will do this until specifically told not to via the settings and any data recorded has to be deleted. There’s no difficulty proving these complaints and companies feign ignorance. I’m all about a company not micromanaging and trying to “stay out” of things to maintain plausible deniability but when it gets to an obvious point, they’re hurting people and just trying to “pull one over.” 2) HR is for the benefit of the company and not you. It’s so known for being ineffective that savvy... Show more
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Kristina Janis Andrea Pearce I see that too. Sucks
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Guest Insider Sorry, some people don't want drama. Easier to eliminate trouble than solve real problems.I am NOT advocating supporting that idea. That is just how some humans operate.
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Guest Insider If they don't WANT drama then THEY shouldn't BE drama . I get what you're saying though. The higher the salary, the more expensive the attrition cost.
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Guest Insider Kristina Janis there are way too many high level leaders who cannot handle controversy, disagreement, the odd nuances of human existence. They want compliance, fake happiness, everybody believes the same things....and life isn't that simple....and they freak out when any disagreements arise.
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Guest Insider Kristina Janis sorry, senior isn't ageism...it is authority level...I will edit post.
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Tamara Sanchez The reality is that sometimes they don’t and it is honestly up to you how far to go. It is also about your overall health.
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Kristina Janis Tamara Sanchez true but sad.
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Tamara Sanchez Kristina Janis yesterday or is it today. Yesterday I finished a 23 page report to report everything right. I was let go. Even for volunteering and canvassing after hours. All this nonsensical stuff. Each household was labeled Household A, B, C. I chose to pause at Y and then to tell my story. I fought for my residents, I was written up for reporting someone to HR and I requested this. I never received it. I am okay now because sometimes we think we can’t. But the little engine could? Let me know if you need any help. I feel so relieved now.
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Tamara Sanchez You have given me the courage to share my story here. It has helped me evaluate my situation and it feels better to know I am not alone.
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Nichole Lipka I’ve been at a company like this, too, and I’ve never experienced that kind of workplace before or since then. It was abusive and mentally and emotionally damaging. Thankfully the company I went to next had an HR department that listened and took appropriate action when the staff brought complaints to them. A formal investigation was done and the issue was handled. All to say…start getting your resume out there. No one should have to deal with this toxic behavior from employers. This industry needs good people so badly, I’m sure you can find a new spot.
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Guest Insider I lived this for almost 13 years. It sucked. But I knew my purpose was taking care of people - my co-workers and my residents. My mentor, who is an Equal Opportunity officer, actually taught me that the way I (and the other associates in my organization) was being treated by my regional director was NOT OK. There are reasons that laws are in place - to protect employees from discrimination, work place bullying, harassment, and retaliation. I can say - I felt like an idiot realizing it - but I didn’t even think about it like that. I worked the system and kept at it. FINALLY, it changed. I can say I used patience and discernment of when and hope much to challenge. Again, FINALLY, it changed. They say “leaders teach you how to be and how to NOT be.” I can say that I have learned from both and, now that I’m in a position to make a difference for my residents and associates, I try my best to do that every day and create a positive culture where people enjoy coming to work and residents... Show more
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Guest Insider I left this field that I love for past almost 10 years, all because of last company.Common courtesy, morale, loyalty are all gone in management companies. It's about bottom line or nepotism in my case.But going from experienced manager, software knowledge, 2023 HTC trained, fired so new VPs family friends neice could not be bartender any longer. Heck I still get calls from local fire, PD and fire alarm companies and so many residents begging for help because new staff won't or can't help, answer calls, etc. I feel bad but I've had to step away and in small town that's hard to do as well!!
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Guest Insider This post. 1000% why, after 25 years, I have stepped away from this industry. I really loved being onsite and I miss it but at the end of the day, my physical and mental health were just too important. It's unfortunate because I don't remember the industry being like this even 10 years ago...
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Charity Zierten People leave people. Not companies!
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Kristina Janis Charity Zierten amen
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Sheila Singer I had to leave a company after I was attacked by a random person in my office in November and then in December a resident started stalking me and sending me death threats. All I could get them to do was post day time security until I could get him evicted. My peace of mind & safety meant too much. My Regional, who was brand new wanted me to stay (& she’s amazing), but the people above didn’t even care or fight for me.
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Kristina Janis Sheila Singer I'm sorry love! Know your worth. You will find something .
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Sheila Singer Kristina Janis already have, new company, a promotion AND peace of mind = priceless!
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Guest Insider Seems to be the standard and totally acceptable these days. Frustrating to watch.
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Guest Insider We have all had toxic managers or other team members that we have been forced to work with because we either did not have another opportunity or outside of that one employee; the place was great! Sometimes it can make a great place become less desirable to go to everyday and make you think about quitting. What’s even worse is when that boss is singling you out; treats other better, etc—they make you think, “is it me; what am I doing to make them act so awful to me,”? Narcissism unfortunately is a thing in upper management — I don’t know why, but it is there. My best suggestion is to ask that manager if you can have a meeting with them and maybe their assistant or regional, someone they trust and have a conversation that places no blame on either of you but puts the feeling and emotions on the table. Give examples and how it made you feel and ask why it occurred. Ask questions to seek to understand not blame. Then ask for ideas or tools to help resolve the issues. This conversation... Show more
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Guest Insider As a Vendor in Multifamily we are abused by 90% of the management teams.
The lack of Morales, Character, Business etiquette... and the list goes on is mind blowing.
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Guest Insider As a Vendor in Multifamily we are abused by 90% of the management teams.
The lack of Morales, Character, Business etiquette... and the list goes on is mind blowing.
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Apartment market conditions continued to weaken in the National Multifamily Housing Council's (NMHC's) Quarterly Survey of Apartment Market Conditions for April 2024. With the exception of Sales Volume (52), which turned positive this quarter, the Market Tightness (41), Equity Financing (49), and Debt Financing (44) indexes all came in below the breakeven level (50)."Inflation has come in hotter than expected over the past few months – as the she ...

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 The advent of adaptive reuse multifamily developments is now. But what is adaptive reuse—and why is it suddenly popular? Adaptive reuse is redevelopment that takes an existing structure and adapts it for another use. In multifamily developments, this can look like a partially remodeled historic hospital converted into a mid-rise apartment community. (The project also employed new ground-up development.) Adaptive reuse has become more popula ...

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Should a regional manager be put in charge of the property from which they were promoted? Should the staff report to the property manager or should they continue to report to the old manager that is now the regional manager? The staff has been instructed to call the regional manager and ignore the manager if the staff doesn't like an answer that they get from the manager. The regional schedules meetings and work on property and purposely leaves... Show more

Guest Insider No a Regional who over sees there property that they were promoted from should find there new role and what the means. Due to a new property manager coming the staff need to show respect and understand the chain of command.
While it is easy to get/report directly to the regional, they should not. As a property manager you cannot build a bond/trust with your staff in-site and regional unless regional promotes the chain of command.
While the regional can be a friend, it should keep that relationship to be personal and not on a professional level.
Don’t give up, if you like the company and just keep doing your job and if it keep persisting contact hr dept. for potential guidance.
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Guest Insider Micromanager at it’s best. Truthfully, those are not ready to be promoted.
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Does anyone have a good recommendation as a Regional for an app to help keep track of multiple properties when visiting. Inspections, notes, lists, etc.

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Leah Love Evernote
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Chad Christian Side Audit Pro
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Christina Parks Site Audit Pro for the win!
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Shelly Griggs I use Site Audit Pro
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Guest Insider Zinspector
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Guest Insider Site Audit Pro! I have used it for years!
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Kimberly Smith Trello is free.
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 Are There Resident Bullying/Harassment Best Practices?It's simply a part of any property; your residents aren't always going to agree. This makes conflict inevitable, but the key turning point is when it turns into bullying and harassment. To be clear, the Fair Housing Act states that resident bullying and harassment cannot be tolerated. Are you sure that your property, as a whole, has the best practices in place when it comes to resident b ...

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With the help of the National Apartment Association (NAA), we're is following these key issues for apartment maintenance teams.EPA's 'Impossible' Lead Hazard StandardsRental properties could be deemed a hazard with an almost zero lead level.The Environment Protection Agency (EPA) recently published a proposed rule that would dramatically alter the way lead dust hazards are classified. The agency has proposed that any detectable amount of lea ...

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If you're trying to make a name for yourself and your target audience lives in multifamily communities, you need to use powerful branding strategies for multifamily properties. Establishing a strong brand can give your property an edge over competitors, gain the trust of potential renters, and improve the likelihood of successfully leasing the rental property. In this guide, we'll go over some effective multifamily marketing strategies that work. ...

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Please see photo for question…originally posted to incorrect account.

Please see photo for question…originally posted to incorrect account.
Brooke Frederickson We allow wreaths, but we also have a policy that 'holiday decorations may be displayed 30 days prior to a holiday and must be removed within one week after the holiday.'
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Guest Insider well that could prove problematic in regards to religion
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Guest Insider Depends. Prob. Not worth the trouble, honestly.
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Cassie Nech I would think that asking someone to remove religious holiday decor could be seen as discriminatory. I could be wrong though
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Guest Insider it could definitely bring about some questions
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Guest Insider Honestly? So many are struggling right now, if they want to prolong Christmas all year it's not hurting anyone.
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Kim Halstead  I agree…the reason for the question is that I’ve gotten some complaints from other residents and staff…just trying to figure out what everyone else is doing
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Brooke Frederickson  I had a neighbor who once had a giant blow up santa in his yard into March. I am all about the idea of winter lights, but the blow up santa was a little much. Is the wreath closer to winter lights or blow up santa? I think that's a reasonable question to ask here.
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Kim Halstead haha it’s just a simple wreath that says merry Christmas
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Brooke Frederickson I could get on board with a simple evergreen wreath but I think the 'merry christmas' sign takes it into 'please take it down' territory. Admittedly this is one of the reasons we have a lot of policies regarding this sort of thing.
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Guest Insider honestly? I would just tell my residents it’s not hurting them so let the other resident live their best life and worry about themselves. Sheesh. The blow up Santa I get but it’s a wreath. Half the world wants that Christmas spirit year round and at this point needs it.
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Kaylyn Tidwell Seasonal decor is allowed during that season and then should be removed. They can keep Christmas decor up inside if they so choose.
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Guest Insider I have a resident who is alt and decorates his entire apartment in Halloween decor year round…he has what could be considered a Halloween door hanger up, but until someone complains I don’t mind…it makes him happy.
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Guest Insider Yes remove it! I always send out reminders that when the season is over all seasonal decor should be removed.
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Guest Insider 30 days after the holiday
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Guest Insider I recently tempted at a property that had in Community Policies that they had 2 weeks after each Holiday to remove all decorations. But non Holiday wreaths were fine.
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Guest Insider Honestly when you try to enforce it people do not like being told what to do, so it causes so much more unpleasantness and bickering. 100% not worth it!
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Guest Insider I had a resident who kept her Christmas decor up until her son came home from an overseas deployment. Sometimes there might be a reason for the decor staying up. We still have people with holiday lights up.
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Good morning everyone! On the hunt for a new Procurement and accounting software! We use yardi voyager 7s(soon yardi8). We currently use Avid Exchange for Accounting and recently ended Yardi Marketplace. Any leads you can offer would be amazing!

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Guest Insider Appfolio is a great completely integrated platform worth investigating!
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Guest Insider Absolutely AppFolio! It’s the easiest out of all of them to learn and has everything for leasing rolled into one. Text functioning, direct emailing, etc. They’re reporting isn’t quite as in depth as Yardi, but still has everything you need.
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Guest Insider We use Coupa. Personally I really love it, plus vendors have the Coupa Supplier Portal where they can go to manage their own invoices so it can cut back a lot on your work, and it really is very simple to use.
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Guest Insider Rent Ready has automated scheduling and a quality controlled vendor network - you can also bring your own vendors.
Their integration is free and as soon as you put a unit on notice vendors are scheduled right away. Billing is easy and most of the support staff came from property management so they are easy to work with.
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Katie Roncadori So are you not using any of Yardi’s accounting functions or additional products like P2P (payables and invoice management as well as bill payment), AR manager, Payments Manager?
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Joy Arsham Anzalone Isnt avid exchange for payables ? You’re saying you’re using it for accounting? Isn’t it just payables ?
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Felisha Miller Can I ask why you stopped Marketplace? I'm looking at this now.
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Jami Blenner there is not a mobile app which caused a rift in buyin from the users up front. You cannot make custom purchase lists on a mobile browser, which caused some frustration beings that our maintenance professionals were the ones who would have benefited the most because of it. The price comparables for the catalogs that we had were higher than your typical Amazon listing which ended up having the guys order outside of marketplace. Home Depot and other vendors required you to get a credit card for every single property, and their credit card application and paperwork was extremely tedious for the team. You personally cannot manage or administer the platform for users, you always have to send requests to yardi to add/remove/ move users to other properties.
Just overall it wasn’t a good fit, even though I really wanted it to be! In the end I have to be considerate of how it affects the users.
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Budget season doesn't have to be a stressful scramble. Imagine a future where you leverage data to not only streamline the process but also gain a strategic advantage for your entire property management operation. Evaluating data can help determine which processes and vendors should be reevaluated to fit the changing needs of your organization. Below are a few tips to help you survive Budget Season 2024.Unlocking Hidden Potential: Efficiency and ...

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Good Morning, I am looking for a policy/best practices regarding associates that live onsite, if anyone is willing to share. I am specifically looking for how long they need to be employed before moving onsite, do you allow them to transfer units, etc. Thank You!

Donna Wilkenfeld Yes to both, we allow our employees to move on site at the time of hire, we hired them so we prefer to show trust right out of the gate. We do however deduct their portion of rent from paycheck so they are never late that could cause a strain on the relationship, they also sign a employee housing agreement that gives them 7 days to move off site if we part ways by either party.
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Niki Baker Thank you!
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Cedar Argo is friends with Brent Williams

U.S. Home Purchase affordability directly influences multifamily rental property rents and values. In 2023, only 16% of homes were affordable in America, falling from 21% in the year before.

An affordable listing was defined as one with a monthly mortgage payment no more than 30% of the median monthly income of that county. Below, we show the share of affordable listings in the 97 biggest U.S. metropolitan areas by population:

Although mortgage...
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U.S. Home Purchase affordability directly influences multifamily rental property rents and values. In 2023, only 16% of homes were affordable in America, falling from 21% in the year before.An affordable listing was defined as one with a monthly mortgage payment no more than 30% of the median monthly income of that county. Below, we show the share of affordable listings in the 97 biggest U.S. metropolitan areas by population:Although mortgage rates may decline over the year if the Federal Reserve cuts interest rates, it may not be enough to boost the supply of affordable housing.That’s because rates may not fall sharply enough to undo the “golden handcuff” effect, where homeowners are reluctant to sell to hold on to their low mortgage rates. Adding to this, home construction has fallen significantly since the global financial crisis. During this time, home builders and lenders became increasingly cautious, leading home construction to drop 55% between 2006 and 2021.Although mortgage rates may decline over the year if the Federal Reserve cuts interest rates, it may not be enough to boost the supply of affordable housing.The good news is that new-home construction is forecast to increase in 2024, with single-family housing starts projected to grow 4.7%.
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Security Cameras… Any rules around a property releasing common area video recordings to a resident requesting…

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Nicki Hall We require a police report
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Guest Insider We will provide to the police department, not the resident.
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Mark Tanguay It depends on the situation.
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Stacey Pichette Our cameras = our footage. We don’t allow access to it unless you’re law enforcement and they need to state what they’re investigating and why the footage may be helpful
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45As "the guy" who led the development of the first pricing and revenue management system for multifamily housing (LRO) and was the industry's first-ever VP of Pricing and Revenue Management (PRM) back in 2001, I've watched with great interest the past 23 years as adoption evolved.What started out as a practice highly questioned for its relevance to rental housing has become de rigeur for the NMHC Top 50 and at least a few hundred other companies ...

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