Lisa Trosien's profile| Property Management | Resident Retention

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Hello! Quick question for everyone. Looking for honest, unvarnished opinions here on the 'add-ons' for fees that you all have to sell at your properties, such as package delivery services, utility billing invoicing fees, trash services, gate fees, etc.

Please let me know your thoughts. Are they a pain? Are they a great value for your residents? Are they easy to explain/sell? Do you get pushback? And has ANYONE (especially the companies that you have... Show more

Brent Williams

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Laura Bruyere They are a pain! lol It seems to be better rec'd when presenting as a bundle. Noting fee after fee after fee is discouraging for prospects. When base rent is advertised or quoted ($100+ lower than what they will actually pay, it can be a deal breaker.

Amanda Gunn I think Gerry Hunt pointed out the biggest pain. Our leasing teams aren't trained well enough to upsell these options, so when residents are faced with wanting each thing, they get hit with the price over and over...it seems overwhelming and like nickel and diming. It can all be overcome by showing those options up front.
On the flip side, being able to let the application help with that is also missing for us. We could upsell many add-ons through our app alone but it's not set up yet.

Gerry Hunt Amanda these fees are not optional. They are not add ons. I have paid for pest control every month since 2026 and NEVER had any need for it.

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Lisa Trosien

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