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 What specific measure, besides pay increases, has had the most significant impact on the retention of skilled and reliable maintenance staff within your company?

If your response doesn't align with any of the provided options, please share your answer in the comments section.

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What specific measure, besides pay increases, has had the most significant impact on the retention of skilled and reliable maintenance staff within your company?

If your response doesn't align with any of the provided options, please share your answer in the comments section.

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Adrian C Danila 4 weeks ago This poll is ended Mar 30 2024 at 05:00 PM

What is the most significant challenge your company is facing in managing maintenance at property level? If your primary challenge isn't listed here, please feel free to share it in the comments below.

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Guest Insider there is definitely an overall lack of skilled labor that all of the trades are struggling with; however, why our industry struggles to hire and retain maintenance professionals starts with resources and budgets.

Unfortunately, the actions of both property owners and management companies show they do not assign much, if any, value to those teams or their impact on property performance. So no extra money inbound soon.

Proof:
- we remain transfixed on this 1/100 staffing ratio that for older assets has not worked for a most of my career
- little to no effort or investment is been made to allow the effective monitoring of the quality of work, (resident surveys upon completion don’t count) - what % of your WOs are callbacks? Do a 2 year look back and I bet you’ll be disappointed in what you find.
- quality of management, typically due to WO issues, consistently is one of the top 3 reasons a resident moves. Have we tried to fix it? No.

Does this mean we need to increase payroll? Not...
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Guest Insider No need to look, we all already know staff reliability and retention is the biggest issue
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Rodney Cobb In my experience it's was each of these equally.
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One of the most common labor shortage related complaints I am hearing lately: "We are paying competitive wages but people don't want to work."
Consider this: if you define competitive by comparing yourself with your competitor down the street, you are replicating a model that isn't working-they are going through the same pain as you are.
In today's environment, you are competing with every single employer that's hiring on a 20-30 mile radius,...
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One of the most common labor shortage related complaints I am hearing lately: "We are paying competitive wages but people don't want to work."Consider this: if you define competitive by comparing yourself with your competitor down the street, you are replicating a model that isn't working-they are going through the same pain as you are.In today's environment, you are competing with every single employer that's hiring on a 20-30 mile radius, the gig economy (Uber, DoorDash etc.) and every remote job that's out there.Be aware and adjust accordingly if you want to have a real chance at attracting good talent.Buc-ee's success as a business is not an accident.Their recruiting strategy is simple, but extremely effective: clear message, wage transparency, benefits, flexible schedules available and incentives for working the overnight shift.What awesome things is your company doing to attract great talent?Share in the comments!
Guest Insider If you can't raise the rents to justify the expense it's not a good business model
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Guest Insider If Overpaying for employees Is the only way to get people to work for you in this environment than maybe we have not seen the real damage inflation will be doing in the near future. Cost of goods will and services will go through the roof. No profit no business.
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Guest Insider I do not know if overpaying for employees is the right phrasing here. From an HR perspective If you can significantly reduce turnover, you can reduce all of the hidden expenses of recruiting; training; HR time onboarding; updating HRIS; updating payroll; brain drain, when good people walk out the back door. The reality is that as the cost of living increases, the labor force has to live with that increase, and if they take a position where they cannot meet their basic needs one of two things will happen. They will hop at the first opportunity to improve their situation even if it is not a significant improvement. Or they may take on a second job, or a gig increasing the likelihood of burnout, and a decrease in in productivity and output. Just because you pay more does not mean you have to raise rates, you just have to shift priority by shifting the investment. From my experience I would much rather have a content stable workforce than turnover rates of 100%+.
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Apprenticeship programs have the potential to address labor shortages in the multifamily maintenance field, offering a valuable solution to this urgent issue.
Visual aids, such as the one presented here, could become effective tools for illustrating the benefits of entering our industry as an alternative to pursuing a college education, particularly for high school students.
Do you know of companies actively championing apprenticeship programs? Feel free to...
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Apprenticeship programs have the potential to address labor shortages in the multifamily maintenance field, offering a valuable solution to this urgent issue.Visual aids, such as the one presented here, could become effective tools for illustrating the benefits of entering our industry as an alternative to pursuing a college education, particularly for high school students.Do you know of companies actively championing apprenticeship programs? Feel free to share their names and specifics in the comments section.Let's help promoting these noteworthy initiatives and shape the future workforce!
Guest Insider At this point in time, I can only see university providing value through network effects and stigma’s that people hold about the value of a degree.

Sometimes it’s a non-starter for people hiring. I disagree but have talked to plenty of people like this.

The only other thing you miss by not going to university is the connections with people who (especially at prestigious schools) have strong connections to inner circles not circulating in job boards.

Basically, the value of universities is still the status/nepotism which they don’t all provide.
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Guest Insider I love this idea as an alternative to internships. There are definitely labor shortages in maintenance and other areas that the NPS experiences and I appreciate the visual to generate conversation. I would be interested in hearing more about those having success with models of this solution.
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Guest Insider Shelter Corporation offers a Maintenance Internship as an alternative to college. Their program provides 1-on-1 training with a trained professional, and no previous experience is necessary. The internship is paid with the ability to gain a higher-paid full-time position.
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Apart from compensation and benefits, what primary factor is prompting maintenance professionals to leave the multifamily industry?

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MARCI FRENCH I hear a lot about having to be oncall.
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Brandy Nyberg I find being on call and pay to be the main two points.
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Guest Insider Many talented techs leave the industry due to the overall culture and environment, in additional to the pay and benefits being less than desirable for their skills. So many properties are short staffed in the maintenance area, the remaining techs get overloaded and overwhelmed, with little or no support from management. Maintenance techs often aren't treated very well in the industry either, both by management and residents.
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Do you believe that the official representation of your company culture on the company website aligns with the actual experiences in the field?

Do you believe that the official representation of your company culture on the company website aligns with the actual experiences in the field?
Guest Insider It should. Very thought provoking
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On average, how much time does it typically take for you to fill a vacant maintenance position at the property level?
 



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Are you envisioning yourself working for your current employer one year from now?
 



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Tristan Roszkowski Everyone on my team at Rangewater from on-site to corporate are great people. I actually really do feel like my regional's portfolio is amazing (I am the most anti-brownnoser i know lol.). I have called other community directors for help whenever I have needed it and they are quick to assist. I get paid fairly and I am able to affect real, lasting change when it's needed.
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Adrian C Danila Tristan Roszkowski It sounds like you're in a great spot!
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Donna Blackman Plan on retirement
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The final quarter of 2023 witnessed numerous layoffs, evident through the surge in "Open to Work" profile banners. Do you anticipate that 2024 will continue this pattern?
 



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Guest Insider Guess what? If nothing changes …. Nothing changes.

Wake up. Appreciate the people in the trenches.
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Guest Insider I'd guess growth will be slow until after the election results come in and employers can anticipate the future one way or the other.
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As we're approaching the end of 2023, how does it stack up for you personally against 2022 in terms of career progression?

As we're approaching the end of 2023, how does it stack up for you personally against 2022 in terms of career progression?
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Sunday poll: If presented with an offer from a competitor, assuming that they are offering satisfying salary and benefits, what key factor would prompt you to contemplate switching employers?
 



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Guest Insider There are no other reasons. I like where im at and the direction our company is going. We strive to be the best at what we do and mostly likely we are and will be for a long time
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Guest Insider More favorable culture
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Guest Insider They would have to align with personal beliefs. Ie looking out for residents and not trying to apply big cookie cutter mentality to an area of a small town
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One of the most common labor shortage related complaints I am hearing in multifamily: "We are paying competitive wages but people don't want to work."

If your definition of "competitive" is a comparison between yourself and the property down the street from you, realize that you are replicating a model that consistently falls short of delivering the expected results-they are going through the same pain as you are.

In the current landscape, your...
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One of the most common labor shortage related complaints I am hearing in multifamily: "We are paying competitive wages but people don't want to work."If your definition of "competitive" is a comparison between yourself and the property down the street from you, realize that you are replicating a model that consistently falls short of delivering the expected results-they are going through the same pain as you are.In the current landscape, your competition extends beyond local employers within a 30-35 mile radius. You're also contending with the gig economy and remote employers, amplifying the pool of alternatives for job seekers.Be aware and adjust accordingly if you want to have a standing chance at attracting good talent.The jobs you are hiring for are the product you are trying to sell. If you can't sell the product, don't blame it on the customers. Go back to the drawing board and build a better product.
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What hiring and firing strategy works best?
 



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Guest Insider Hire, train, promote, retain.
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Guest Insider The fact that so many responded “hire slow, fire fast” is alarming 😵
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Adam Even 10% is too much for the bottom option, lol
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Let's talk about mobile applications that facilitate maintenance workflows, such as service requests and make ready.
Is your company presently utilizing any of these applications?
If the answer is affirmative, share the name of the app in the comments.
 



Guest Insider Not sure why every owner/operator wouldn’t be using (at least) the mobile functionality of their PMS. The mobile workflow is the lowest hanging fruit in terms of time savings, operational efficiency, and enhanced resident communication! No brainer.
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Adam Yardi is very decent, been super happy with it and it really does help organize stuff.
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