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EMPLOYEE TURNOVER: The Epidemic Can Be Your Opportunity

The pain of employee turnover is real!  You already know the costs of recruiting, interviewing, and training.  But, did you know that in the multifamily industry,  every 10% of employee turnover results in 3% resident turnover?  Consider our industry’s average turnover is over 30% and…do the math.  Got your attention?    Turnover is not an “HR Problem” – it’s our problem.  Consider:   20% of turnover happens in the first ...

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DELIVERING EMPLOYEE FEEDBACK… WHEN THE FEEDBACK ISN’T “GOOD”

Oh, how we dread these difficult conversations!  As Managers, our most important task is to develop our teams. Easy when we are giving high fives and handing out gift cards! What happens when someone isn’t following work rules or is having performance issues?   This is the heavy lifting of being a Manager.  But, this what sets you apart and makes you a strong leader. The word GOOD is in quotation marks in the title of this post ...

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5 Ways to Train Beyond the PowerPoint

Have you had this happen in your training classes? It’s an easy trap to fall into.  You have all of this great information in your head and you just want to “tell” it to people.  The hard part is “telling” it in a way that sticks. Effective training doesn’t just “check a box”.  For newly hired employees, training should be part of a comprehensive On-Boarding program. For tenured employees, ongoing training is an important part of caree ...

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