Have you noticed your delinquency increases when the property team breaks what should be NON-NEGOTIABLE RULES
No hiding behind email
No inconsistent enforcement
No “I’ll follow up later”
No payment plans without commitment
No skipping door knocks
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20 MayEvent starts in:
The inconsistent enforcement piece compounds everything too. The moment one resident sees another get an extension with no follow-through, the whole culture around payment shifts. It spreads faster than people expect.