Ah the ol' trusty make ready board. To be honest, for what it does I'm kind of a fan. It, in its essence, is the principle of "keep it simple stupid!". A nice visual way to communicate things. Twenty five years ago, I used it as my daily tool to communicate actions to the team about their tasks for the day and week ahead. I'd put their initials in the box with the date it was to be done. They'd come back and "X" it out when it was done. Simple ri ...
What is the biggest challenge multifamily investors are facing in 2026?
Hi all, Marcio here back with another installment of AI in Real Estate.
This week’s episode is a little different.
Instead of testing a workflow myself, I brought on someone I think a lot of people in this industry can learn from: Elaine Williams.
Elaine has spent years working in multifamily operations and consulting, helping teams rethink convoluted processes and improve execution.
In this installment, Elaine and I chat about the operational...
Show more
Building Real Analysts for Real Workflows
Meet Elaine Williams and the operational problems she’s solving with AI inside multifamily.
When the power goes out in 100's or 10's of thousands of units across multiple states your business continuity plan only works if the onsite team can execute and the corporate team can support. This final part of the series focuses on that execution at the property level—where residents live, systems run, and disruptions get very real very quickly.In Part 1, we defined business continuity planning and why it matters for multifamily and comm ...
Fact 🆚 Fiction Friday
❌ Fiction: Door fees are just extra revenue for the property.
✅ Fact: Door fees are a cost structure that directly impacts the economics of the deal.
Door fees are per-unit payments made by the provider to the property, usually tied to marketing rights or access. On...
Read More...
I started in on the vendor side and after 10 years, moved to the PMC side. After 7 1/2 years, I went back to the vendor side. I needed a change as well and was sick of sitting behind a computer. I wanted to get out and work directly with community site teams.
Read More...
Trash in multifamily is an operational task that often runs quietly in the background, keeping residents happy and grounds clean. But if things aren't going well, residents won't hesitate to get real loud about the issues in online reviews. Trash management is a frontline resident touchpoint that shapes the perceptions of service quality, community pride and overall satisfaction. When bins overflow, the impa ...
🚨🚨 I need your help! Can you guys provide your company’s IT Dept staffing standards or any kind of benchmark material for our industry? We are trying to determine if my department is appropriately staffed. 9k multifamily units, 400ish colleagues. IT dept is 5 in total, 1 director, 1 manager and 3 support staff. THANK YOU!
In my view in real estate, the breakthrough is not "putting a building on blockchain." Tokenization stops being a branding story and must start becoming infrastructure. 🏗️ Most people still talk about tokenization as an issuance trend. I think that misses the real opportunity. The value is not that a property is "on blockchain." In traditional real estate structures, post investment operations are still held together by spreadsheets, regist ...
Something I keep hearing from multifamily operators when the conversation turns to vacancy days.
The make-ready process is almost always where the time goes.
Not leasing. Not pricing. The turn itself.
Unit clears. Vendor gets called. Vendor shows up late, or reschedules. Punch list gets done in parts. Someone has to chase progress. By the time everything's done, it's been 12 days instead of 6.
What's interesting is most teams know it's...
Show more
Chandan's Economic April data shows the independent rental market starting to stabilize.On-time rent payments increased to 84.5%, marking the sixth gain in the past seven months. Full payment rates reached 97.2%, the strongest level since May 2025.That's the improvement.Here's the part that matters.On-time payments are still down 119 basis points year over year, and late payments remain elevated in the 12% to 13% range, well above historical norm ...
This is a great breakdown on the different perspectives of asset managers and property managers from
Anthony Colonnetta
. Worth a read.
Read More...
Have you noticed your delinquency increases when the property team breaks what should be NON-NEGOTIABLE RULES
No hiding behind email
No inconsistent enforcement
No “I’ll follow up later”
No payment plans without commitment
No skipping door knocks
The inconsistent enforcement piece compounds everything too. The moment one resident sees another get an extension with no follow-through, the whole culture around payment shifts. It spreads faster than people expect.
Student housing marketing works best when it is built around urgency, specificity, and a clear path from interest to signed lease. The most effective strategies do not just generate leads; they move students and parents through a decision process that is often fast, seasonal, and highly competitive. 1. Run PPC ads with tight intent targeting Pay-per-click advertising is one of the fastest ways to drive qualified traffic when leasing season ...
The time has come to admit the traditional inspection process (whether on paper or an inspection app) needs to go the way of the dinosaur. Many mobile apps, once the cutting edge, lack the newest AI-driven innovations, and can no longer keep up with the demand of rigorous new standards like NSPIRE, take advantage of advancements in AI video and voice processing, or use inspection data to automatically update fixed asset information. A paper-based ...
-
13 MayOnline!Event starts in:
![Expanding the Renter Pool Without Expanding Risk: Executive Roundtables [Leadership Lab]](https://www.multifamilyinsiders.com/images/uploaded/LeadershipLab.png)
