Emotional support animals (ESAs) remain one of the most misunderstood areas of fair housing compliance. While property managers and housing providers often encounter resident concerns about animals, the Fair Housing Act sets clear boundaries. When a resident or student has a verified disability and a legitimate need for an ESA, housing providers must make reasonable accommodations. This applies across the board, whether the setting is a col ...

 In the world of property management, training often zeroes in on the familiar—race, disability, familial status. But what about age? While not a federally protected class under the Fair Housing Act, age continues to show up in housing-related decisions, marketing language, and resident interactions. For compliance professionals and property managers, the absence of federal protection doesn't mean a free pass. Instead, it signals an opportun ...

In property management, some of the most important decisions are the ones made quietly, without fanfare, applause, or even acknowledgment. They're the choices that take place in leasing offices, during maintenance calls, or while responding to a resident's email. These moments might not make headlines, but they shape the culture of a community, influence team morale, and protect housing providers from costly legal risks.The Small Choices That Mat ...

Introducing new staff to the realities of property management goes beyond reviewing lease terms and daily operations. It includes preparing them to handle complex resident situations that require sound judgment, legal understanding, and compassion. One of these situations is hoarding—a condition that presents both health and safety risks and the need for careful compliance with fair housing laws.Recognizing Hoarding as a Potential DisabilityIn th ...

When the Fair Housing Act (FHA) comes up, the conversation typically centers around leasing, advertising, or resident interactions. But an often-overlooked aspect is how maintenance services, including unit repairs, are handled. While the FHA doesn't directly reference "repairs" or "maintenance," it clearly prohibits discrimination in the delivery of housing-related services. This broader interpretation includes how repair requests are prioritize ...