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Why Customer Service Is an Important Part of Fair Housing

It’s easy to get hyper-focused on the fair housing rules and regulations when it comes to property management. But we need to remember that an integral part of what we do is steeped in customer service. Our residents and prospects are customers and need to be treated accordingly. In addition, it stands to reason that when our customers or residents feel well cared for, they are less likely to file a complaint. Let’s discuss three aspects that ...

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What You Should Know About Steering

The Fair Housing Act makes it illegal for a housing provider to attempt to influence or steer where a prospect lives due to the prospect’s race, color, religion, national origin, sex, familial status, or disabilities—otherwise known as protected categories. An important point to remember is while the Fair Housing Act is applicable in all states, some states have additional protected categories. Fo ...

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The Dos and Don'ts of Fair Housing Advertising

Advertising is an essential part of day-to-day business for the housing industry. But is your advertising compliant? How can you avoid common mistakes that lead to violations? In this article, we will discuss the dos and don'ts when it comes to fair housing and advertising.   Different Types of Media There are many forms of advertising media ...

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ADA, HUD, the Fair Housing Act - Which One Applies to Housing and Support Animals?

With many different laws governing service animals, it can be confusing as to which ones apply to housing providers and what they are allowed to ask. This article will review the different laws that come into play, highlight which ones directly affect housing providers, and share tips to help you navigate this sometimes confusing process.   Does the ADA Law ...

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Reasonable Accommodation Request and Allergies

There has been a noticeable upsurge of residents requesting reasonable accommodations due to allergies. This is likely due to an increase in people suffering from both chemical and environmental sensitivities. A resident requesting accommodation due to allergies can create a challenging situation for the housing provider. This raises two questions.  Are properties required to offer reasonable accommodations for ...

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It’s a new year and the perfect time to review your company’s fair housing policies and procedures. Laws and best practices are constantly changing so you need to be sure that you are up to date and fair housing compliant. In this article, we will ...

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Answering questions and communicating with prospects and residents is part of the job. But what we say or write can either be fair housing compliant or leave us open to a fair housing complaint.   ...

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In line with the Supreme Court’s decision regarding discrimination based on sexual orientation or gender identity, President Biden signed an executive order earlier this year mandating that all federal agencies revi ...

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Internal employee communication is essential to keep an office running smoothly and fair housing compliant. Without proper internal communication, staff can find themselves struggling to know what to do. Consider th ...

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Thank you! Any Fair Housing information is always useful and necessary!!

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Should I Consult A Fair Housing Attorney? If you had a specific medical problem, you would want a specialist in that field. It stands to reason then that if you have questions regarding The Fair Housing Act, you would want to reach ou ...

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