Fair housing testing is an essential tool for ensuring that property owners and managers comply with fair housing laws. The practice involves sending testers, who pose as potential renters, to assess whether landlords and property managers are engaging in discriminatory practices. As a landlord or property manager, it's crucial to be prepared for when a tester comes to call. In this article, we'll explore who can be a tester and the common ...
As a leasing professional, conducting prospect tours is an everyday task that requires you to be mindful of fair housing laws. Discrimination in housing is illegal and can result in severe legal consequences. Therefore, implementing fair housing best practices can help ensure that you and your team remain compliant at all times.Consistent Tour PolicyHaving a consistent policy on how and when tours are offered is essential to avoid potential fair ...
Accessibility is a familiar term to housing providers. Management is keenly aware of accessibility requirements around its properties to ensure fair housing compliance. But what about website accessibility? This article will review what website accessibility is and why every property management company should be reviewing its websites today.What is Website Accessibility and Why Is It Important?Website accessibility refers to the ability of a webs ...
When was the last time your office did a compliance audit of your documentation forms and procedures? Why is it a critical practice that should be done regularly? This article will share why compliance monitoring is important and share some helpful tips to either get you started or fine-tune your process.Compliance Monitoring - Fair Housing ImplicationsLet's start by defining what compliance monitoring is. Compliance monitoring is basically just ...
How To Have a Fair Housing-Friendly Holiday Season
The holiday season is upon us, and we should all be preparing to ensure an inclusive and diverse environment for our communities. This article will share some fantastic tips to help you and your community get ready and have a happy fair housing-friendly holiday season! Leasing Office Decorations Many of us have personal opinions about what is and is not ac ...
Is Your Property Accessible?
You look out your office window and see a car slowly driving by. They stop for a quick second and seem to be taking pictures. Who is this? A potential resident or perhaps a drive-by accessibility tester? Drive-By Accessibility Testing Drive-by accessibility testing is becoming more commonplace. This is an easy way for ...
Can You Ever Have Too Much Fair Housing Training?
Fair Housing is complicated and ever-changing. Combined with state and municipal laws that can vary greatly, proper training becomes even more critical. But what does that training look like? Should it encompass more than federal laws, and how often should training occur? Fair Housing - Know Your Local Laws More is needed than a basic knowledge of ...
Why Customer Service Is an Important Part of Fair Housing
It’s easy to get hyper-focused on the fair housing rules and regulations when it comes to property management. But we need to remember that an integral part of what we do is steeped in customer service. Our residents and prospects are customers and need to be treated accordingly. In addition, it stands to reason that when our customers or residents feel well cared for, they are less likely to file a complaint. Let’s discuss three aspects that ...
What You Should Know About Steering
The Fair Housing Act makes it illegal for a housing provider to attempt to influence or steer where a prospect lives due to the prospect’s race, color, religion, national origin, sex, familial status, or disabilities—otherwise known as protected categories. An important point to remember is while the Fair Housing Act is applicable in all states, some states have additional protected categories. Fo ...
The Dos and Don'ts of Fair Housing Advertising
Advertising is an essential part of day-to-day business for the housing industry. But is your advertising compliant? How can you avoid common mistakes that lead to violations? In this article, we will discuss the dos and don'ts when it comes to fair housing and advertising. Different Types of Media There are many forms of advertising media ...
ADA, HUD, the Fair Housing Act - Which One Applies to Housing and Support Animals?
With many different laws governing service animals, it can be confusing as to which ones apply to housing providers and what they are allowed to ask. This article will review the different laws that come into play, highlight which ones directly affect housing providers, and share tips to help you navigate this sometimes confusing process. Does the ADA Law ...
Reasonable Accommodation Request and Allergies
There has been a noticeable upsurge of residents requesting reasonable accommodations due to allergies. This is likely due to an increase in people suffering from both chemical and environmental sensitivities. A resident requesting accommodation due to allergies can create a challenging situation for the housing provider. This raises two questions. Are properties required to offer reasonable accommodations for ...
It’s a new year and the perfect time to review your company’s fair housing policies and procedures. Laws and best practices are constantly changing so you need to be sure that you are up to date and fair housing compliant. In this article, we will ...
Answering questions and communicating with prospects and residents is part of the job. But what we say or write can either be fair housing compliant or leave us open to a fair housing complaint. ...
In line with the Supreme Court’s decision regarding discrimination based on sexual orientation or gender identity, President Biden signed an executive order earlier this year mandating that all federal agencies revi ...
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