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I have a resident who is at the end of their rope and I’m really worried about him. He’s on the verge of eviction, car repossession, utilities being cut off, and he’s eating PB&J sandwiches…are there any programs or any charities that can help with things like this? He’s in a commission...

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Guest Insider Every Saturday they give huge food boxes to people in need at the Roanoke Rescue Mission. You have to get in line early, like 7:45
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Sarah Bernier What part of VA?
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Amanda Buyalos Sarah Bernier near Roanoke. I hate this because he’s a great resident, he’s communicated with me during all of this.
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Sarah Bernier Amanda Buyalos I don’t know the resources available in that area.
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Sarah Bernier Amanda Buyalos I’m so glad someone cares about him. Thank you.
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Amanda Buyalos Sarah Bernier thank you for caring too. This is the hard part of the job. You know someone is genuinely trying.
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Sarah Bernier Amanda Buyalos ok. I have contacts all over. A friend who ran a section 8 property in Roanoke said TAP- Total Action Against Poverty is very helpful when residents are in this spot. She’s going to see if she can get more contacts but hopefully that gets him started.
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Amanda Buyalos Sarah Bernier thank you so much!!!!!
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Valerie Welch Amanda Buyalos I am in Virginia. Salvation Army. They have assisted 3 of my residents post RRP. Catholic Charities will help with utilities. THRIVE. Thrive has intake workers in several parts of the state. If by chance he is former Military, there are programs that will help get back on track.
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Guest Insider Have you looked into enrolling your community with Esusu? We offer 0% interest housing stability loans to residents struggling to pay rent, paid directly to owners/operators to keep cash flow healthy.
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Guest Insider United way
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Guest Insider I don’t know what community resources you have but try churches. We have churches that will help with rent and food. Also, if you have a Salvation Army they may have rent money and food.
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Guest Insider Prayers for your resident and your giant heart, Amanda Smith Buyalos!
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Guest Insider Thank you for this kind conversation. I am in Texas so can’t point to resources for him. But perhaps we could help him find a job that isn’t solely commissioned? Bless you both.
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Guest Insider Amanda Buyalos there are many sales jobs that pay a base salary so he could continue that path. I hope he gets back on his feet soon. Best wishes to him.
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Megan Goodmundson He needs a new job. Point him towards a work force center with career counseling. Perhaps give him a list of local food pantries and emergency resources (call local social services office for this list)
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Guest Insider Catholic charity, and social services are a few options
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Guest Insider I don't know specifically in Roanoke, but in Northern VA, several churches are able to help. They'll help keep them in housing and with finding employment, etc. I had several different churches help some of my residents.
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Guest Insider I have no input on the situation or access to resources in your area, but thank you for being a kind human. This is why you’re in your position. We need more individuals like you working in property management. Your heart doesn’t go unnoticed, please keep being you.
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Kristina Janis Yes, churches zoned to his apartment. 211 and they also assist with electricity.
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Greg Miller He should also get with a job recruiter that can find him something with a base + commission. Many companies are going to a base plus or draw because they know people have bills to pay while ramping up sales.
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Guest Insider Have you gone on the “Free” Facebook groups in Roanoke? There are so many helpful people in these groups who will help him. It’s awesome of you to help him.
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Amanda Buyalos I have not. Thank you for the suggestion and for taking the time to respond.
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Gerry Hunt Salvation army & Churches will help.
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Guest Insider Eating peanut butter and jelly sandwiches is not a sign of distress
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Guest Insider We’re you able to find some help?
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Managing a multifamily property efficiently often involves optimizing how rent is collected. For property managers, automating resident payments means creating a system where all forms of payment, including checks and cash, are converted into digital transactions. This approach accommodates residents' payment preferences and enhances the efficiency of processing rent payments for the property management company on the back end.What is an automate ...

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 If done incorrectly, attempting to generate leads from sources outside of your industry in an attempt to grow your company or earn referral fees may be rather discouraging. For your business, reaching a wider audience and drawing clients from non-traditional sources can be transformative. This is a summary of how to modify your approach to appeal to a larger audience.Targeting A Broader Market:Some Of Your Marketing Focused On A Broader Geo ...

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Do you all use a punch makeready checklist?

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Guest Insider Yes ,I created one that I attach to SODA so from beginning we will know what is going to be needed at walk through
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Guest Insider Peachtree has a Make Ready book, that seemed to work well on the properties I have been on.
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Guest Insider Yep!
Used to be paper, now part of our workorder system.
Same with painting for turns.
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Guest Insider All our systems are automated.
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Apartment market conditions continued to weaken in the National Multifamily Housing Council's (NMHC's) Quarterly Survey of Apartment Market Conditions for April 2024. With the exception of Sales Volume (52), which turned positive this quarter, the Market Tightness (41), Equity Financing (49), and Debt Financing (44) indexes all came in below the breakeven level (50)."Inflation has come in hotter than expected over the past few months – as the she ...

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 The advent of adaptive reuse multifamily developments is now. But what is adaptive reuse—and why is it suddenly popular? Adaptive reuse is redevelopment that takes an existing structure and adapts it for another use. In multifamily developments, this can look like a partially remodeled historic hospital converted into a mid-rise apartment community. (The project also employed new ground-up development.) Adaptive reuse has become more popula ...

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Should a regional manager be put in charge of the property from which they were promoted? Should the staff report to the property manager or should they continue to report to the old manager that is now the regional manager? The staff has been instructed to call the regional manager and ignore the manager if the staff doesn't like an answer that they get from the manager. The regional schedules meetings and work on property and purposely leaves... Show more

Guest Insider No a Regional who over sees there property that they were promoted from should find there new role and what the means. Due to a new property manager coming the staff need to show respect and understand the chain of command.
While it is easy to get/report directly to the regional, they should not. As a property manager you cannot build a bond/trust with your staff in-site and regional unless regional promotes the chain of command.
While the regional can be a friend, it should keep that relationship to be personal and not on a professional level.
Don’t give up, if you like the company and just keep doing your job and if it keep persisting contact hr dept. for potential guidance.
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Guest Insider Micromanager at it’s best. Truthfully, those are not ready to be promoted.
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Does anyone have a good recommendation as a Regional for an app to help keep track of multiple properties when visiting. Inspections, notes, lists, etc.

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Leah Love Evernote
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Chad Christian Side Audit Pro
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Christina Parks Site Audit Pro for the win!
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Shelly Griggs I use Site Audit Pro
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Guest Insider Zinspector
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Guest Insider Site Audit Pro! I have used it for years!
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Kimberly Smith Trello is free.
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 Are There Resident Bullying/Harassment Best Practices?It's simply a part of any property; your residents aren't always going to agree. This makes conflict inevitable, but the key turning point is when it turns into bullying and harassment. To be clear, the Fair Housing Act states that resident bullying and harassment cannot be tolerated. Are you sure that your property, as a whole, has the best practices in place when it comes to resident b ...

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With the help of the National Apartment Association (NAA), we're is following these key issues for apartment maintenance teams.EPA's 'Impossible' Lead Hazard StandardsRental properties could be deemed a hazard with an almost zero lead level.The Environment Protection Agency (EPA) recently published a proposed rule that would dramatically alter the way lead dust hazards are classified. The agency has proposed that any detectable amount of lea ...

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If you're trying to make a name for yourself and your target audience lives in multifamily communities, you need to use powerful branding strategies for multifamily properties. Establishing a strong brand can give your property an edge over competitors, gain the trust of potential renters, and improve the likelihood of successfully leasing the rental property. In this guide, we'll go over some effective multifamily marketing strategies that work. ...

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Please see photo for question…originally posted to incorrect account.

Please see photo for question…originally posted to incorrect account.
Brooke Frederickson We allow wreaths, but we also have a policy that 'holiday decorations may be displayed 30 days prior to a holiday and must be removed within one week after the holiday.'
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Guest Insider well that could prove problematic in regards to religion
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Guest Insider Depends. Prob. Not worth the trouble, honestly.
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Cassie Nech I would think that asking someone to remove religious holiday decor could be seen as discriminatory. I could be wrong though
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Guest Insider it could definitely bring about some questions
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Guest Insider Honestly? So many are struggling right now, if they want to prolong Christmas all year it's not hurting anyone.
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Kim Halstead  I agree…the reason for the question is that I’ve gotten some complaints from other residents and staff…just trying to figure out what everyone else is doing
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Brooke Frederickson  I had a neighbor who once had a giant blow up santa in his yard into March. I am all about the idea of winter lights, but the blow up santa was a little much. Is the wreath closer to winter lights or blow up santa? I think that's a reasonable question to ask here.
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Kim Halstead haha it’s just a simple wreath that says merry Christmas
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Brooke Frederickson I could get on board with a simple evergreen wreath but I think the 'merry christmas' sign takes it into 'please take it down' territory. Admittedly this is one of the reasons we have a lot of policies regarding this sort of thing.
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Guest Insider honestly? I would just tell my residents it’s not hurting them so let the other resident live their best life and worry about themselves. Sheesh. The blow up Santa I get but it’s a wreath. Half the world wants that Christmas spirit year round and at this point needs it.
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Kaylyn Tidwell Seasonal decor is allowed during that season and then should be removed. They can keep Christmas decor up inside if they so choose.
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Guest Insider I have a resident who is alt and decorates his entire apartment in Halloween decor year round…he has what could be considered a Halloween door hanger up, but until someone complains I don’t mind…it makes him happy.
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Guest Insider Yes remove it! I always send out reminders that when the season is over all seasonal decor should be removed.
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Guest Insider 30 days after the holiday
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Guest Insider I recently tempted at a property that had in Community Policies that they had 2 weeks after each Holiday to remove all decorations. But non Holiday wreaths were fine.
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Guest Insider Honestly when you try to enforce it people do not like being told what to do, so it causes so much more unpleasantness and bickering. 100% not worth it!
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Guest Insider I had a resident who kept her Christmas decor up until her son came home from an overseas deployment. Sometimes there might be a reason for the decor staying up. We still have people with holiday lights up.
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Good morning everyone! On the hunt for a new Procurement and accounting software! We use yardi voyager 7s(soon yardi8). We currently use Avid Exchange for Accounting and recently ended Yardi Marketplace. Any leads you can offer would be amazing!

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Guest Insider Appfolio is a great completely integrated platform worth investigating!
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Guest Insider Absolutely AppFolio! It’s the easiest out of all of them to learn and has everything for leasing rolled into one. Text functioning, direct emailing, etc. They’re reporting isn’t quite as in depth as Yardi, but still has everything you need.
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Guest Insider We use Coupa. Personally I really love it, plus vendors have the Coupa Supplier Portal where they can go to manage their own invoices so it can cut back a lot on your work, and it really is very simple to use.
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Guest Insider Rent Ready has automated scheduling and a quality controlled vendor network - you can also bring your own vendors.
Their integration is free and as soon as you put a unit on notice vendors are scheduled right away. Billing is easy and most of the support staff came from property management so they are easy to work with.
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Katie Roncadori So are you not using any of Yardi’s accounting functions or additional products like P2P (payables and invoice management as well as bill payment), AR manager, Payments Manager?
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Joy Arsham Anzalone Isnt avid exchange for payables ? You’re saying you’re using it for accounting? Isn’t it just payables ?
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Felisha Miller Can I ask why you stopped Marketplace? I'm looking at this now.
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Jami Blenner there is not a mobile app which caused a rift in buyin from the users up front. You cannot make custom purchase lists on a mobile browser, which caused some frustration beings that our maintenance professionals were the ones who would have benefited the most because of it. The price comparables for the catalogs that we had were higher than your typical Amazon listing which ended up having the guys order outside of marketplace. Home Depot and other vendors required you to get a credit card for every single property, and their credit card application and paperwork was extremely tedious for the team. You personally cannot manage or administer the platform for users, you always have to send requests to yardi to add/remove/ move users to other properties.
Just overall it wasn’t a good fit, even though I really wanted it to be! In the end I have to be considerate of how it affects the users.
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Budget season doesn't have to be a stressful scramble. Imagine a future where you leverage data to not only streamline the process but also gain a strategic advantage for your entire property management operation. Evaluating data can help determine which processes and vendors should be reevaluated to fit the changing needs of your organization. Below are a few tips to help you survive Budget Season 2024.Unlocking Hidden Potential: Efficiency and ...

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Good Morning, I am looking for a policy/best practices regarding associates that live onsite, if anyone is willing to share. I am specifically looking for how long they need to be employed before moving onsite, do you allow them to transfer units, etc. Thank You!

Donna Wilkenfeld Yes to both, we allow our employees to move on site at the time of hire, we hired them so we prefer to show trust right out of the gate. We do however deduct their portion of rent from paycheck so they are never late that could cause a strain on the relationship, they also sign a employee housing agreement that gives them 7 days to move off site if we part ways by either party.
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Niki Baker Thank you!
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Cedar Argo is friends with Brent Williams

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