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One of the worst things you can say when dealing with an difficult resident is "Calm Down!" What are some other taboo phrases that we tend to say that just tick people off?

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When “CALM DOWN!” Doesn’t Cut It: How to De-escalate Conflict and Keep Your Cool

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Katie Rigsby Donje Putnam I totally get it. I can imagine that you were frightened and it is really difficult "in the heat of the moment" to keep our cool. This is... Show more
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Lilah Poltz Great question Katie Rigsby! I find saying anything like "you should have done it this way (or should have done is differently)" is a great way to... Show more
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Katie Rigsby Lilah Poltz you are so right! So the next time a resident calls at 4pm on a Friday and says their refrigerator hasn't been cooling for 3 days and wants... Show more
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Katie Rigsby is friends with Felicia Norman

Katie Rigsby 5 months ago This poll is ended Feb 11 2022 at 12:13 PM

In 2021, SatisFacts reported that a resident's perception of value has the biggest impact on their decision to renew. The same study found that a resident's perception of value is driven by the following top 5 factors (see poll). Which area do you struggle with the most when it comes to increasing your resident's perception of value?

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Katie Rigsby I get it Becky Dotson, building rapport is key! What other "value adds" can you offer to help set you apart from your comps?
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Jennifer Carter Katie Rigsby what about services, like Fetch Packages, Dog walking, etc
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Lilah Poltz Great question!
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Katie Rigsby is friends with Kara Rice

Brent Williams is friends with Katie Rigsby

What are you planning to do to show your team some love on Valentine's Day?
Put your ideas in the comments, I'll go first...

Becky Dotson Cooking breakfast! They are enticed with food and not with sweets. I will also do a lunch with some homemade Brats my hubby made out of venison... Show more
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Lilah Poltz Brent Williams Felicia Norman I can't wait to hear what y'all are doing for your team on Valentine's Day 😀
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Katie Rigsby Becky Dotson, I love that you know what motivates your team!
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