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Property teams have historically experienced a fair share of reasonable accommodation requests for service and support animals. The frequency of these requests continues to climb, making it even more critical for teams to distinguish between fact and fiction when attempting to navigate them. While understanding the nuances between service and support animals, the specific questions that can be asked and proper protocols for handling the requests ...

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Assistance animals are a big part of life in the multifamily industry these days. Whether they're an emotional support or service animal, they provide so many renters with the help they need and the quality of life they deserve.While apartment communities stand ready and willing to do all they can to provide welcoming environments for residents and their assistance animals, there's no getting around the fact that these animals can present some ch ...

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Question: for communities charging monthly pet rent and/or initial pet fees:
(1) do you get questions about why you charge those, (2) if you do, what are your answers? I’m surprised there are still rental properties that do don’t accept pets and others that do but don’t charge pet rent &/or pet fees—but they are out there. Thanks!

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Guest Insider I have never understood monthly pet fees. Especially when we all know people have them and don't report them. Then they Asa animals, etc. I am all for REFUNDABLE pet deposit, but never see understood, monthly fees. Side note... I live in an pat complex that has a no pet policy and I have never seen so many pets in my life.
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Maria Johnson We rent houses. Very few apartments or multiplexes. We allow 2 four-legged pets. We charge a pet fee for each pet and that money goes to the owner of the property. We don’t charge pet rent. The biggest problem we have is the same as everyone else. Claiming the pet is an Emotional Support Animal to avoid paying the pet fee. I hate that law.
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Guest Insider We charge a one-time non-refundable $500 pet fee and $20/month pet rent per pet! So if someone has 2 dogs, thats $1K off the bat. We have more pets than people in my building and they are pampered! The costs go toward additional common area and elevator cleanup for frequent accidents, a pet concierge service that provides treats, pet of the month awards, new move in pet gifts, and pet events for the building. We do not have any pet amenities such as a dog run or pet spa. From a marketing perspective it makes sense to cater to pet owners and they will pay these fees without blinking an eye- that's just the cost of pet ownership.

As far as ESAs go, we started using PetScreening, a 3rd party company that ALL residents must register with, even if they are not a pet owner. Pet owners pay $20/year and submit all of their documents, including ESA docs. PetScreening analyzes their information and presents it to us to make a final determination on pet/ESA. If the resident can't/won't submit...
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Rolling Out the Welcome Mat: Rethinking Pet-Related Restrictions

Like in many facets of the apartment world, operators often continue to utilize the pet policies of the past because that’s the way the industry has always done things. But our somewhat previously tech-averse industry has become so much more innovative over these past two years. We’ve discovered new efficiencies to assist with leasing, marketing and maintenance—which means it’s also time for operators to craft pet policies to match the ...

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Khara House is friends with Victoria Cowart

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