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When team members live on site for free or reduced rent (1/3 of current market) do they have extra duties or responsibilities?
Update - asking as all of my managers live on-site for free but some state though salary ANYTHING after 5pm or weekends is off limits.
Note as a regional I...

Guest Insider I don’t think it’s considered extra duties but I do whatever is needed bc I’m the manager and I’m responsible for everything.
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Guest Insider Absolutely. I'm the most nosey neighbor. Sirens coming on site - I'm there. Alarms going off - I'm there. Sketchy person trying to sneak on property - I'm there. Storm coming? I'm there. 5 day freeze with no power or water - I'm walking property to ensure no smoke detectors going off. Last to leave and first to return when hurricane comes. I care for my residents and my asset deeply.
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Guest Insider No it is part of the employment package. (kinda like a raise) as the regional, I too have done the same, but it was part of my job and I don't live on any property.
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Diana Romero If it is free and you don’t want the extra duties - move out.
Living onsite is no fun, but it allows you to save money to make the purchase of the American Dream. I did it for a couple of years without issue because I had a goal. I am still a Regional and still would do it if necessary because it is my job! We house people. Good Luck!
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Karen Mallinger Only if they are salaried usually. I do have a couple guys that take turns doing light checks and closing the pools, but they clock in and out when they do. The rent discount is supposed to be a benefit; not compensation.
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Guest Insider In some states and companies it actually is considered compensation and taxed so I absolutely expect things like pool checks, light checks, and emergencies to be done when needed. I also am clear with employees upfront of these expectations. The after 5 because salary is bogus unless your state has other laws. As salary the expectation is more and why managers are salary vs hourly. They are in charge of the property.
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Grace Law It isn’t a matter of what you can require but do you need to pay additional for it. If the manager qualifies as exempt and you pay them a salary, you can require them to perform duties outside of normal work hours without additional compensation.
If the manager is non-exempt and paid hourly, you would have to pay them for time worked. When an employee tries to tell me we can’t do something, I ask them for the legal cite so I can review it to ensure we are in compliance. I have never had an employee be able to show me the
law they think exists
Our managers don’t live onsite but do have a company cell phone and are required to respond to emergencies at any time.
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Angel Rogers Check your state laws for lodging credit responsibility as well as overtime laws. This can be complicated so use an employment attorney familiar with PM in your state
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Sherry Tompkins As a manager, I have always been willing to go above and beyond. Even when I didn't live on site. However, this year I was challenged. It very much felt like I worked around the clock with little time off. I almost ended up in the hospital from exhaustion. So I would just say, be fair with your expectations. I don't think any of us agreed to trade our entire lives and sanity for a job. One more thing.......the rent is not free. I work VERY hard for that rent credit. I also work at a lower salary BECAUSE I get a rent credit. This Free stuff is offensive. Sorry about that. lol
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Lisa Gallinar Sherry they all lived off site and were making market salary then within a few month all asked to move on-site - so not originally part of plan
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Sherry Tompkins Lisa Gallinar Yeah I get it. I also get the lack of motivation on a team's part. It's hard to find good, responsible, loyal team members who are willing to do the work. I deal with it too. I care very much for my community and I do whatever it takes to make this business successful. But sometimes, the more we do, the more they expect from us. I would just advise that anyone in a leadership position be reasonable with expectations. So many companies preach work life balance and then the demands are out of control. It makes no sense. However, I don't condone laziness or lack of commitment to responsibilities. This is a big job!
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Guest Insider I have had several techs live onsite over the years and I considered them unavailable after-hours unless they were on call. I think it's unfair to expect anyone to always be at work regardless of what discount they may receive on rent. The exception would be if that was negotiated in advance as part of their employment and housing allowance. I had a lazy assistant service manager who stopped coming in for after-hours calls and would have the onsite tech do his work. Everyone needs a break from work.

It's bad enough that technology has created the expectation that we are always available. It is no longer limited to onsite employees. As a service manager, I am constantly being contacted on my own time. I shield my techs from that and value their down time.
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This month, we talked about winterization during our morning coffee here in my part of Virginia. We are fortunate not to get too many winter storms, but as a result, sometimes we are caught off-guard. The session focused on prepping for big freezes or storms. It included practical tips like turning the heat on in your vacants, checking for out-of-town residents to ensure their heat is on, setting faucets to drip, and opening your cabinet doors. T ...

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Kathy Vance shared a photo. yesterday

When a resident or coworker (or friend or family member) starts to get under your skin . . .

When a resident or coworker (or friend or family member) starts to get under your skin . . .
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Quick question for senior apartment sites:

For residents that have mobility issues and have the motorized carts, do you allow them to park it in the lobby area as long as it is out of the way if they are leaving for doctors appointments? Or do you make them figure out different ways to come down to the common area to leave?

I have a resident that has a cart that they use to get from the 3rd floor to the main lobby floor and leaves it there. It has...
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Guest Insider If resident requests a reasonable accommodation and you have a space to make a “parking spot” for the electric cart, I don’t see why would we deny that. As long as is not in the way in case of a fire or emergency.
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Guest Insider I would take this as an opportunity to make cute little “cart parking” with signs and yellow/white lines on the flooring. Maybe even a power option so they can plug it in while they leave. Happy Residents, Happy Life! 🥰
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Soooo, maybe they’re going for the Disney Mickey Mouse Effect… Or perhaps they had a positive budget variance on maintenance supplies…

Soooo, maybe they’re going for the Disney Mickey Mouse Effect… Or perhaps they had a positive budget variance on maintenance supplies…
Dave Scruggs Finger sculpting at it's best....for a two year old!
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Guest Insider You’re over budget on caulk. Just sayin’
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Guest Insider It's obviously a hidden Mickey, or obvious Mickey.
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Guest Insider I worked maintenance for a few years and I went and worked at a property that had duct tape in mass supply the guys fixed everything with it water heaters supply lines they figured the more the better I threw them all away and fixed all the problems every property I went to after that I took the duct tape away lol
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Jeannie Fisher Or they dont know what they are doing.
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Karen Mallinger Someone did not understand the assignment…😂
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Guest Insider Maybe they thought they were designing a cake?
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Guest Insider omg 😂😂😂 This is a sign that an owner wants to pay $15 an hour for a $50 a hour position! Ya get what you pay for!
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Guest Insider Looks like frosting
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Jennifer Coco Looks like the temp started... 
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In this post, we're sharing our secret sauce for landing page success. In fact, these changes resulted in a 28+% increase in conversion rates.Ready to make some improvements to your splash or landing pages? Let's dive into the 7 components to improve your apartment landing page – or any industry's PPC landing page for that matter…1 – USE CLEAR, CONCISE COPY THAT CONVERTSConfuse and you'll lose.Keep it simple, not cute.Explain what you do, in Lehm ...

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What are your month to month fees?

Guest Insider Market rent plus $100
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Barbara Andersen Market rent plus $100
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Guest Insider Market plus $300
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Brooke Frederickson Market plus 100, although at at least one community we’ve upped that to 150.
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Guest Insider 25% of the rent
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Mark Tanguay Market rent plus $250
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Guest Insider 150 plus their rental rate
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Guest Insider Market rent plus $500.00
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Guest Insider I have some properties at Market plus $100 MTM fee and some Market plus $200 MTM fee.
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Dave Holland 1.5x the market rent
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Guest Insider 15% premium for rentals that begin Sept-April, 25% premium for rentals that begin May-August
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Guest Insider 2,000 to 7,000
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carol adams We are on a revenue management program
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Karen Mallinger Market rent + $200
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Guest Insider Market rent plus 20%
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Guest Insider Not allowed in CA. We offer lower rates for renewal, max allowable increase for MTM.
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Josh McKibben Thanks all! Old mgmt was a flat $50/mo. New mgmt is base+75%
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Guest Insider Market plus $200 in Northwest Arkansas
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Guest Insider Market plus $450
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Guest Insider We don't offer a MTM lease. SW Missouri
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Guest Insider $500 limited to 3 months
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Guest Insider I've worked at several PM companies. Depending on asset, one offered are renewal double or more of market rent. Forcing tenants to choose a renewal option. Another market plus $300
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Chris Summers N/A LIHTC 12 months or nothing.
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Guest Insider Chicago 150% but some don’t offer
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Guest Insider Just thinking, why do owners charge more if a person chooses mo-to-mo? They're not losing any money. If there's extra paid to be mo-to-mo, maybe it should be split with the staff.
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 Legacy pricing & revenue management systems changed the multifamily industry. Now, with almost 25 years of learning, it's time for more contemporary approaches that reduce the total cost of ownership, improve acceptance and are more flexible in adapting to recent and future changes in the multifamily pricing arena.Here are 10 questions you should ask when evaluating pricing & revenue management software. To get our comprehensive PRM ...

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Hey! Did you know that Travis Kelce (who is a Tight End for the Kansas City Chiefs of the National Football League) and Taylor Swift (who is Taylor Swift) are potentially dating? Or, if not dating, at least hanging out a lot? Swift even went to watch him play football the other day!Of course you know that. Everyone with a pulse in this country and probably other countries knows that. The news is everywhere! The NFL even reported about Swift atten ...

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Most people think communication is about what they are saying, however exceptional communication isn't about what you said, it is about what the other person heard. Every single individual involved in a maintenance request should know what is happening at every step in the process and can get engaged if they need to. Should the resident call to ask what the status of their request, no matter who picks up the phone, that employee should know. Per ...

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One tug of a loose thread and the whole thing could come unraveled, which aptly frames the challenges many communities face when it comes to towing. Regardless of how many people complain about their reserved spot being inhabited by someone else, the data says the issue is usually caused by only a few people. Yes, you read that right. Just a few of your residents can impact overall resident satisfaction. On average, 1.7% of your residents are res ...

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How did this happen?!

 Okay, so we started the conversation about equity…now what? The truth is, it is completely up to you. You can plant seeds in a small way. You can swing for the fences and introduce a big idea. The choice is yours. Start by looking at your organization and see what fits. Do you know what kind of impact you want to have? Are you looking to understand your co-workers better? Are you looking to start a small group within your company? What are ...

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Well, i've seen a lot of interesting and "entertaining" correspondence in my 23 years but there's always a first..
First time I have seen a previous resident copy the "Attorney General UN International Court of Justice of Human Rights" on a move out charge dispute email.
I wonder if they will be hearing her case soon. 🤦‍♂️

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Is your high-quality lead pipeline not translating into scheduled property tours?The culprit may well be an ineffective email marketing strategy. Let's refine it and explore how to maximize lead-to-tour conversions.Why it Matters:Effective communication is the key to successful property tours.The hurdles? Agent shortages lead to missed follow-ups. Siloed tools create fragmented messages. Inconsistent b ...

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