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Robert Hoop created a new topic ' How many ESA's are too many?' in the forum. 1 year ago

How many ESA's are too many? When will state legislatures step in to fix this mess? One of my friends just had a resident move in with 4 ESA's. What a load of crap. 4 emotional support dogs for 1 person? Enough with people gaming the system.

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Karen Mallinger Each animal must serve a unique purpose. There really can be limits...
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Michelle Uecke I seem to remember in one of the webinars that you can have more than one Esa but they each have to do something different for you. For example if one dog calms your anxiety, the second can't. It has to be different.
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Chris Finetto Why in the world would state legislatures ever step in?
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Nichole Lipka In Seattle our corporate office said there is no limit to the number of ESA’s. In my own rental, we have 4, one for each person we’ve always had it that way for nearly a decade now. But yeah, they each serve a different purpose.
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Miles Scruggs You want the states to step in and place restrictions on a federal law? That really isn’t how our governance works.
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Robert Hoop Miles Scruggs The states can impose penalties for fake ESA claims.
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Miles Scruggs Robert Hoop sure but fake ESA claims doesn’t have anything to do with the quantity of ESAs.
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tracie clemenz Robert Hoop How can a doctor justify 4 ESA’s?
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Guest Insider If ESA’s are considered “people” you can’t have 4 ESA’s in a 1 bedroom or even 2 bedroom (depending on amount of actual humans will reside there) if your community has occupancy standards (which it should). This is how my attorneys always got around it. Have as many damn ESA’s as you want, but you better clean up after them and rent a larger apt to meet occupancy standards. If your apt is deemed below standard at an inspection and you don’t make it right, you are finding a new home. Just because you have multiple ESA’s doesn’t mean you have a right to destroy a home you do not own (I’ve found Apts with multiple ESA’s are generally not kept that clean). I realize cleaning was not an issue for the OP, but with that many animals in an apt it easily becomes one.
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Guest Insider The state is more likely to step in and rule that each ESA should be afforded an attorney.
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Guest Insider Sad but true soon in WA state I’m sure
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Monique Davidson Pet Screening has helped us. Look into it I think the resident pays the fee.
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Victoria Cowart Monique Davidson Yaas you are spot on. Our service is free to our Clients!
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Elizabeth Medina We do third party verifications for any kind of assistance animal for instances where the the service the animal provides isn’t immediately obvious (for example, a seeing eye dog for someone who is blind). I know a lot of people can get an ESA certificate online for their pet but the third party verification makes it so that a medical professional has to confirm that the individual is disabled and needs the assistance animal for a specific purpose.
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Guest Insider There are doctor out there that will give you a letter for $75.00 no questions
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Guest Insider Let me guess… all aggressive breeds that wouldn’t otherwise be allowed?
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Robert Hoop How did you guess? The aggressive breed status doesn't bother me as much as the number. 4 dogs in one apartment is just over the top.
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Guest Insider Robert Hoop, I definitely think that’s too many for 1 apartment.
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Susan Sherfield Victoria Cowart with Petscreening can help.
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Guest Insider Look for the HUD clarification letter on ESA's that came out about a year ago. I think it covered multiple ESA's.
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Anthony Garr How often do properties conduct an ESA? Is it state regulated?
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Jerry Minney Good points about ESA's. Unless state makes a law to oppose this I have a company policy of not more than one ESA per person. And I require a certification. Also, I have a 24 unit available in Branson Missouri for any one looking to purchase.
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Guest Insider The Indiana Apartment Association stepped up to the plate and was able to author a bill and it passed State legislation. It imposes a strict fine for falsely representing a support animal. The IAA has even taken it as far as offering signs to post in the Leasing Centers detailing the penalties.
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Guest Insider I like this Jerry Norman in Indiana! People have no shame in denying a Landlord income for an animal or taking advantage of Federal Law. They come armed with the threat of a law suit.
Maybe if there were some consequences for stretching the truth, buying documents, etc.
(The truth is Pets are also used by people for emotional support, unconditional love and companionship.) I understand there are circumstances where animals may be medically prescribed, but to Robert Hoop's point, I think we see many others taking advantage of this to get their own way in rental communities ie.. restricted breeds, number of animals, paying no pet charges.
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Jennifer Pollmann Jerry - I am interested in discussing your Branson Property. Thank you! This email address is being protected from spambots. You need JavaScript enabled to view it.
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Guest Insider As a licensed professional property manager, Founder of PetScreening and a NC state legislator, I’m working on filing legislation that would codify our state’s alignment with the federal guidelines for assistance animals (service and support animals) while also strengthening our state’s penalties for someone committing assistance animal fraud. I’m working with the NC Apartment Association and the NC Association of Realtors (PM Division) on the legislation. For clarity, states are prohibited from passing laws that are more restrictive than federal law but they can make laws less restrictive than federal law.
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a Guest created a new topic ' Voucher Documentation' in the forum. 12 hours 22 minutes ago

Hi everyone,

I'm looking for some recommendations/best practices on tracking voucher-holding residents on a fairly small scale. Most of the markets in which we operate have passed source of income legislation in the last few years, and we're still struggling to define our practices as we did not...

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Technology plays an integral role in enhancing various aspects of life. Younger generations, who are the primary drivers of the rental housing industry, now expect a living experience that delivers a new level of convenience and comfort. It may sound harsh, but renters may refuse to rent in a community that fails to adequately meet their tech preferences. Residents are redefining convenience and connectivity as part of their quest to gain greater ...

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Internet Listing Services (ILS) have long been the cornerstone of apartment property marketing, serving as vital information hubs to establish online visibility and generate leads, reminiscent of the early 2000s Windows background era.However, recent years have witnessed a paradigm shift in the discourse surrounding apartment marketing. Communities now prioritize investments in websites, branding, Google Ads, and broader digital marketing initiat ...

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Managing a multifamily property efficiently often involves optimizing how rent is collected. For property managers, automating resident payments means creating a system where all forms of payment, including checks and cash, are converted into digital transactions. This approach accommodates residents' payment preferences and enhances the efficiency of processing rent payments for the property management company on the back end.What is an automate ...

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 If done incorrectly, attempting to generate leads from sources outside of your industry in an attempt to grow your company or earn referral fees may be rather discouraging. For your business, reaching a wider audience and drawing clients from non-traditional sources can be transformative. This is a summary of how to modify your approach to appeal to a larger audience.Targeting A Broader Market:Some Of Your Marketing Focused On A Broader Geo ...

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Do you all use a punch makeready checklist?

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Guest Insider Yes ,I created one that I attach to SODA so from beginning we will know what is going to be needed at walk through
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Guest Insider Peachtree has a Make Ready book, that seemed to work well on the properties I have been on.
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Guest Insider Yep!
Used to be paper, now part of our workorder system.
Same with painting for turns.
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Guest Insider All our systems are automated.
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Apartment market conditions continued to weaken in the National Multifamily Housing Council's (NMHC's) Quarterly Survey of Apartment Market Conditions for April 2024. With the exception of Sales Volume (52), which turned positive this quarter, the Market Tightness (41), Equity Financing (49), and Debt Financing (44) indexes all came in below the breakeven level (50)."Inflation has come in hotter than expected over the past few months – as the she ...

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 The advent of adaptive reuse multifamily developments is now. But what is adaptive reuse—and why is it suddenly popular? Adaptive reuse is redevelopment that takes an existing structure and adapts it for another use. In multifamily developments, this can look like a partially remodeled historic hospital converted into a mid-rise apartment community. (The project also employed new ground-up development.) Adaptive reuse has become more popula ...

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Should a regional manager be put in charge of the property from which they were promoted? Should the staff report to the property manager or should they continue to report to the old manager that is now the regional manager? The staff has been instructed to call the regional manager and ignore the manager if the staff doesn't like an answer that they get from the manager. The regional schedules meetings and work on property and purposely leaves... Show more

Guest Insider No a Regional who over sees there property that they were promoted from should find there new role and what the means. Due to a new property manager coming the staff need to show respect and understand the chain of command.
While it is easy to get/report directly to the regional, they should not. As a property manager you cannot build a bond/trust with your staff in-site and regional unless regional promotes the chain of command.
While the regional can be a friend, it should keep that relationship to be personal and not on a professional level.
Don’t give up, if you like the company and just keep doing your job and if it keep persisting contact hr dept. for potential guidance.
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Guest Insider Micromanager at it’s best. Truthfully, those are not ready to be promoted.
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Does anyone have a good recommendation as a Regional for an app to help keep track of multiple properties when visiting. Inspections, notes, lists, etc.

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Leah Love Evernote
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Chad Christian Side Audit Pro
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Christina Parks Site Audit Pro for the win!
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Shelly Griggs I use Site Audit Pro
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Guest Insider Zinspector
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Guest Insider Site Audit Pro! I have used it for years!
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Kimberly Smith Trello is free.
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 Are There Resident Bullying/Harassment Best Practices?It's simply a part of any property; your residents aren't always going to agree. This makes conflict inevitable, but the key turning point is when it turns into bullying and harassment. To be clear, the Fair Housing Act states that resident bullying and harassment cannot be tolerated. Are you sure that your property, as a whole, has the best practices in place when it comes to resident b ...

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With the help of the National Apartment Association (NAA), we're is following these key issues for apartment maintenance teams.EPA's 'Impossible' Lead Hazard StandardsRental properties could be deemed a hazard with an almost zero lead level.The Environment Protection Agency (EPA) recently published a proposed rule that would dramatically alter the way lead dust hazards are classified. The agency has proposed that any detectable amount of lea ...

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If you're trying to make a name for yourself and your target audience lives in multifamily communities, you need to use powerful branding strategies for multifamily properties. Establishing a strong brand can give your property an edge over competitors, gain the trust of potential renters, and improve the likelihood of successfully leasing the rental property. In this guide, we'll go over some effective multifamily marketing strategies that work. ...

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Please see photo for question…originally posted to incorrect account.

Please see photo for question…originally posted to incorrect account.
Brooke Frederickson We allow wreaths, but we also have a policy that 'holiday decorations may be displayed 30 days prior to a holiday and must be removed within one week after the holiday.'
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Guest Insider well that could prove problematic in regards to religion
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Guest Insider Depends. Prob. Not worth the trouble, honestly.
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Cassie Nech I would think that asking someone to remove religious holiday decor could be seen as discriminatory. I could be wrong though
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Guest Insider it could definitely bring about some questions
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Guest Insider Honestly? So many are struggling right now, if they want to prolong Christmas all year it's not hurting anyone.
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Kim Halstead  I agree…the reason for the question is that I’ve gotten some complaints from other residents and staff…just trying to figure out what everyone else is doing
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Brooke Frederickson  I had a neighbor who once had a giant blow up santa in his yard into March. I am all about the idea of winter lights, but the blow up santa was a little much. Is the wreath closer to winter lights or blow up santa? I think that's a reasonable question to ask here.
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Kim Halstead haha it’s just a simple wreath that says merry Christmas
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Brooke Frederickson I could get on board with a simple evergreen wreath but I think the 'merry christmas' sign takes it into 'please take it down' territory. Admittedly this is one of the reasons we have a lot of policies regarding this sort of thing.
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Guest Insider honestly? I would just tell my residents it’s not hurting them so let the other resident live their best life and worry about themselves. Sheesh. The blow up Santa I get but it’s a wreath. Half the world wants that Christmas spirit year round and at this point needs it.
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Kaylyn Tidwell Seasonal decor is allowed during that season and then should be removed. They can keep Christmas decor up inside if they so choose.
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Guest Insider I have a resident who is alt and decorates his entire apartment in Halloween decor year round…he has what could be considered a Halloween door hanger up, but until someone complains I don’t mind…it makes him happy.
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Guest Insider Yes remove it! I always send out reminders that when the season is over all seasonal decor should be removed.
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Guest Insider 30 days after the holiday
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Guest Insider I recently tempted at a property that had in Community Policies that they had 2 weeks after each Holiday to remove all decorations. But non Holiday wreaths were fine.
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Guest Insider Honestly when you try to enforce it people do not like being told what to do, so it causes so much more unpleasantness and bickering. 100% not worth it!
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Guest Insider I had a resident who kept her Christmas decor up until her son came home from an overseas deployment. Sometimes there might be a reason for the decor staying up. We still have people with holiday lights up.
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Good morning everyone! On the hunt for a new Procurement and accounting software! We use yardi voyager 7s(soon yardi8). We currently use Avid Exchange for Accounting and recently ended Yardi Marketplace. Any leads you can offer would be amazing!

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Guest Insider Appfolio is a great completely integrated platform worth investigating!
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Guest Insider Absolutely AppFolio! It’s the easiest out of all of them to learn and has everything for leasing rolled into one. Text functioning, direct emailing, etc. They’re reporting isn’t quite as in depth as Yardi, but still has everything you need.
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Guest Insider We use Coupa. Personally I really love it, plus vendors have the Coupa Supplier Portal where they can go to manage their own invoices so it can cut back a lot on your work, and it really is very simple to use.
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Guest Insider Rent Ready has automated scheduling and a quality controlled vendor network - you can also bring your own vendors.
Their integration is free and as soon as you put a unit on notice vendors are scheduled right away. Billing is easy and most of the support staff came from property management so they are easy to work with.
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Katie Roncadori So are you not using any of Yardi’s accounting functions or additional products like P2P (payables and invoice management as well as bill payment), AR manager, Payments Manager?
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Joy Arsham Anzalone Isnt avid exchange for payables ? You’re saying you’re using it for accounting? Isn’t it just payables ?
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Felisha Miller Can I ask why you stopped Marketplace? I'm looking at this now.
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Jami Blenner there is not a mobile app which caused a rift in buyin from the users up front. You cannot make custom purchase lists on a mobile browser, which caused some frustration beings that our maintenance professionals were the ones who would have benefited the most because of it. The price comparables for the catalogs that we had were higher than your typical Amazon listing which ended up having the guys order outside of marketplace. Home Depot and other vendors required you to get a credit card for every single property, and their credit card application and paperwork was extremely tedious for the team. You personally cannot manage or administer the platform for users, you always have to send requests to yardi to add/remove/ move users to other properties.
Just overall it wasn’t a good fit, even though I really wanted it to be! In the end I have to be considerate of how it affects the users.
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