I would love advice from all of the brilliant brains in the group. :)...

I would love advice from all of the brilliant brains in the group.

My son moved into his first post-college apartment in a property professionally managed by a great company here in Denver.

However, there is a resident who lives above him who seems to be having some sort of mental break...he literally stomps and screams at the top of his lungs for hours. When my son calls me, I can hear the guy screaming and stomping through the phone. It goes on... Show more

Brent Williams and Heather Campbell

Stephanie Oehler So sorry to hear this! I think he should escalate at the company with his documentation (police called day/time, etc.) and ask what remedies they can offer (A or B seem most likely. C may already be in the works and they can't tell him). I wish him the best!

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If any of you are in Oregon please check out SB 799 and sign this form from MFNW speak4.app/lp/acae8f/ if you oppose the bill. If you have time you can submit testimony at speak4.app/lp/acae8f/

SB 799-
olis.oregonlegislature.gov/liz/2023R1/Measures/Ove…

Thank you!

We can’t return to pandemic-era restrictions

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What is the “Renters Bill of Rights” and what does it mean for multifamily?

This week the Biden Administration released The White House Blueprint for a Renters Bill of Rights, acting on a promise to ease the burden of housing costs, and encourage more

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@Maintenance Teams, have you all invested in one of these mobile ladders? Any pros/cons that you can share?

Emma Stai

Brent Williams Looks legit to me. I don't know what this "ladder" you speak of is.

Felicia Norman Brent Williams Maybe it should be called a Mobile Elevated Table? Mobile Elevated Stepping Table? LOL

Emma Stai I would totally do that!

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Q3 2022 Multifamily Real Estate Report: Phoenix, AZ

After two-quarters of extraordinary growth, the Phoenix multifamily market has started to cool down. Vacancies were up significantly this quarter, and average asking rates showed their first decline in nearly a decade. Additionally, sales a ...

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Guest Insider One thing that I seen was "my water is wet". I nearly lost my change when I seen that

Guest Insider Literally I'm tears. Thank you for that

Guest Insider Glad to help .

Guest Insider Maintenance guy didn’t write anything but came in and told me it was the 3rd time he tried to do this lady’s w/o and each time she answered the door, she was naked.

Jose Maciel I had a young couple as tenants, they were both very fit, once my partner and I went to repair something and he had his shirt off until his wife started chewing him out, he was oblivious. lol

Rhonda Bryant Leasing put in a work order for the Patty'O door.

Suzanna Smith I was trying to write assistant manage and wrote ass manager

Kristina Janis Suzanna Smith me too to the whole company

Christie Anderson My leasing agent put in a work order for a resident who had “swordfish” instead of silver fish

Guest Insider Once upon a time one of my leasing agents created a work order "tub needs cock" #truestory

Guest Insider “I had to double back on that resident. They thought I wasn’t bout it” thought I was only emailing my Regional, my owner was cc’d on it

Guest Insider One of my residents asked me to “cock” her bathtub

Guest Insider Mass email read “No wolf dongs” should’ve read “wolf dogs”.

Samantha Anthony Instead of #thirstythursday I put thirsttrapthursday on our instagram page for happy hour

Guest Insider I mised the 2nd m in "Welcome home" on an email subject... I never used those words in an email again.

Julie Curtis Leasing put in a work order for a bathroom “has hole, needs cock.” She wasn’t the best speller lol

teri johnson I transposed two numbers in the phone number of our preferred insurance provider….. the number I created was a sex hotline.

Kristina Janis Please evacuate instead of vacate.

Guest Insider I once asked a resident to call me on a voicemail and gave my husbands phone number instead of the office number. Both were really confused when she called asking for me.

Guest Insider First I saw the sign by one property “I’m available”, so I thought this gives me an idea for a next craigslist post for units available. Imagine nasty emails we got regarding that post.

Guest Insider The garage door isn’t shitting!

Tracy Jamison I'm literally LOL-in from these! Thanks for the laughs, needed that today!

Kristina Janis Tracy Jamison me too

Stacey Pichette The resident’s name was Erin. Accidentally called her Karen in an email lol. Thankfully she responded that she would try to be less of a Karen moving forward

Guest Insider "Good evening, Mrs. Thong...'Her last name was Chong.

Guest Insider Uhh first job in leasing I thought I was going to be smart and forward an email from my manager with the final determination regarding the concern of one of the tenants. I was NOT supposed to include the entire dialogue and all of the gritty details that we talk about when deciding these kinds of things. Not my brightest moment. Lol

Jamie Jennings I accidentally hit “reply” to a resident instead of forward to my boss. I went on and on about how ridiculous this resident was being. Resident came down and read it to me. I said “in all fairness you are being ridiculous!” We both laughed hysterically and she became of of my favorites.

Guest Insider My email signature had “communititties” in it for 6 years before I caught it.

Shanna I wrote perianal liability instead of personal liability when telling the resident their liability coverage did not meet the requirements...

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Carol Mounce is friends with Brent Williams

Industry Resources

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Wanted: Industry Insight—Artificial Intelligence in Multifamily

By now everyone has heard of ChatGPT. This “new” artificial intelligence technology is sweeping the internet with its ability to write and communicate like a human (it’s almost creepy—right?). And we’re seeing the ripple effect from other industries that have yet to embrace AI technology. Teachers are panic ...

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The gate is locked for a reason. I hope she learns her lesson and doesn't try to cross the fence again. Some people never learn 🙄

Gravity Karma

Karma comes in all forms... today was the form of gravity...

Felicia Norman, Lilah Poltz and 1 other

Brent Williams Ouch!!

Lilah Poltz This is why I could never break into things!

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Hello! Does anyone have recommendations on a company who screens applications and ID for fraud? I’ve looked into Snappt and Two Dots but wondering what else is out there. Thanks!

Read More...

Melanie Trapnell Checkpoint id

Teresa Green We have been using Snappt for about 3 months at my assets and so far at one property it has gotten 3 altered check stubs!! We have been pleased as it is taken the guess work and time onsite teams trying to investigate on their own.

Guest Insider Checkpoint id

Emily Kelley Docuverus can verify IDs, paystubs and bank statements

Lawrie Myers Does Snappt do ID verifications as well?

Guest Insider We use Trans Union IDV

carol adams I used snappt at my old job and it was pretty simple to use. The only issue was that sometimes people struggled with uploading their paystubs. It wouldn't accept certain paystubs so we made applicants submit their bank stub instead and compare it to a copy of their paystub

Guest Insider I used snappt at my old job and it was pretty simple to use. The only issue was that sometimes people struggled with uploading their paystubs. It wouldn't accept certain paystubs so we made applicants submit their bank stub instead and compare it to a copy of their paystub

Samantha Stull That was the worst!!!! Did you ever have any issues with Snappt saying “edited” but finding out snappt was wrong?

Guest Insider Samantha Stull I believe it would come up as " insufficient info" and we would have to take extra steps to verify. Snappt is very useful though in finding good tenants

Brenda Sherrill We use Snappt for income and checkpoint for ID fraud.

Kimberly Evans We use Snappt for pay stubs and bank statements, and checkpoint id for ids.

Guest Insider We love Checkpoint ID for ID scanning and we use Snappt right now for paystubs and bank statements. They are very fast!

Lisa Russell Vero...full bank verification! They are doing great things with the leasing process.

Amber Bell Docuverse is a mix between Snappt and Checkpoint ID

Lilah Poltz Hi Lisa! We actually have Two Dots doing a demo for us for Demo Day and registration is free for anyone on the PM side! Let me know if you'd like more info. We also had Snappt do a demo for our last one and it was really insightful!

Guest Insider Approveshield

Brent Williams Lisa, I don't know how far along in the process you are and if you still need to see any of them in action, but we actually have Two Dots, Snappt, and Docuverus on this year's Multifamily Demo Day! Plus, if you go premium you get our last Demo Day videos, which includes CheckpointID, so I think we have you covered!Teresa, Brenda, Kimberly, Michelle, we would love for you all to join, as well, to share your perspective! Plus, we have 16 other demos which should hopefully be helpful!Lawrie, looping you in since it seemed like you had a question, so this event might help you out, too.Lilah, I saw you, but thought I would throw a bit more info out there!

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Industry Resources

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Industry Resources

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Making a Community-Wide Difference: Appealing to Renters' Desire for More Sustainability

Apartment companies across the country have incorporated more sustainable practices into their businesses, from utilizing eco-friendly materials and leveraging smart home technology for energy reduction to (Environmental, Social and Governance) ESG reporting and implementing procedures that minimize environmental impact. There is a growing pressure in rental housing, from residents, associates and investors alik ...

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Advice needed: I am working on this with my regional as this just came up over the weekend and we are off for the holiday today but I have gotten 3 resident complaint emails about a resident over the weekend (who has been an ongoing complainer to management about things himself that he doesn’t think we do well or other residents being loud etc) the complaint and concern is that he was taking pictures and or video of young girls in the pool... Show more

Guest Insider Discuss with regional and attorney to see what can be done. Take all their information down and see if there are witnesses, etc. document everything and then do what your regional/attorney advise.When is his lease up, can you non-renew?

Tami Anderson Now until January 1,2024 . I think mutual termination would be our first step but he declines any meetings when I am going to do this as he is not dumb and he knows that we can take steps as such.

Guest Insider Bottom line is you must have your management company's approval in order to do anything. If they do not back you up, then you are liable for anything during this guy's lifetime....and the other resident's lifetimes.

Guest Insider I feel like there's something in your lease that probably states that each resident is responsible for the welfare safety and comfort of their neighbors and that would be a lease violation if those were not upheld.

Megan Goodmundson police are blowing you off, being lazy. escalate it in the ranks of your local precinct. issue a termination to the creep, revoke his pool area priveleges

Tami Anderson Megan Goodmundson that is the first thing I’m doing is locking him out of the pool. Thank you I will follow up with the police chief on these reports.

carol adams You can non-renew him if his lease is up soon.

Guest Insider Carol Adams That's the easiest solution, if you can't get the cops to get him on a crime, and tenants are complaining, non-renew. You're not saying they did anything wrong, but that tenant may not be the "best fit" for the community

Guest Insider At this point I would offer him to be let out of his lease. He is not happy, this is obvious and seems there is nothing that would make him happy otherwise.

Guest Insider We had a similar issue but this person was mentally unstable and posting videos of residents minding their own business, walking their dogs, tinkering in their garages, etc. onto social media and writing things that could ruin their lives like “this person tried to sexually assault me”. With our media laws we couldn’t do anything about that part BUT with enough resident complaints of her being a nuisance we were able to serve her with what we call a 10/15 in my state. 10 days to cure the issue or 15 days to vacate. If the issue does not resolve and they do not move, we evict. You just have to make sure you have all the documentation from past issues, etc.

Guest Insider Police - which you are not. Make a report, get a copy. Parents should file police report. Focus on real, proven lease violations and make sure your company's legal advisors are aware.

Lisa Vercellino Not sure what is in your lease contact, in Texas, you would do a lease violation, if he does it again 72 hour notice to vacate and go from there. He cannot be bothering other residents.Just out of courtesy, in the pool in January. Do you have a heated pool?

Guest Insider Lisa Vercellino I wondered about the pool too.

Guest Insider Lisa Vercellino heated indoor pools are pretty common at communities in MN!

Lisa Vercellino Ellen Timmers, ok. They are definately not a thing in Texas.

Tami Anderson Lisa Vercellino indoor pool and hot tub.

Guest Insider Contact your attorney for sure. If you have consistent documentation I would think you could do an emergency notice to vacate.

Guest Insider Do you have a pedophile website for your count or state to see if he is listed?

Guest Insider Ann Logan Caffey I could check that. He moved in 2 years ago and he was screened and nothing of the sort was on his record.

Guest Insider Tami Anderson see if something changed. Take pics of him taking pics of kids and keep making police reports.

Dave Scruggs Slow down people....! Sure, he may be a creeper. He may be a photographer. He may just like pools. "There is no expectation of privacy at your pool as long as he is a resident." He can legally take all the photos he wants to. I know it sucks, but that's the law.

Kathy Chaney Dave Scruggs never assume as the saying goes.

Tami Anderson Dave Scruggs good point. That’s why I need the input. It’s good to have everything in mind when I meet with my regional in the morning.

Guest Insider No offense to anyone, but if this were my child I would be pushing the police! Especially if a minor. That is BS that the landlord has to do. The landlord is responsible for lease violations but not criminal activity of video minors. You should follow attorney advice and if parents aren't willing to pursue and testify you may not be able to do anything. Landlords are not law enforcement. We can not determine if something is illegal. We are not a judge or jury. It is no different then if in a grocery store and you notice someone filming your child. You call the cops not expect the store employees to handle

Guest Insider I agree and I am for the women who’s children we in the pool being filmed and photographed. Took a lot in me today besides being home with my 4 year old, to not go to my property and knock on his door and tell him how I feel about his actions personally. I have 4 children of my own.

Guest Insider I would send him a notice to vacate/non renewal of lease. Put it in writing. Doesn't need to be done in a meeting.

Jeff McDonnold Hold up. There was a pool party in Minnesota in January

Tami Anderson Jeff McDonnold indoor pool and hot tub here in mn

Debbie Gallogly We have found that local "police" tell us they can't do much because it's private property, so we've gotten into the habit of calling the Sheriff. Try them and see if they'll have a conversation with the guy. The parents can also call the sheriff to file complaints.

Cindy Shearer Next time his lease comes up for renewal, give him notice that his lease is not being renewed. We have done this in the past with problem tenants. They go somewhere else to annoy people!

Brenda Davis The easiest thing to do is a lease non-renewal. The more you “accuse” him of things from second hand info the more problems you will cause for your property owners. 1st, hopefully you have a written and signed complaint from each of the residents. If not good luck if you end up in court with this guy. He could/can turn this back on you as you are harassing him or worse retaliation because of his prior complaints. Good luck

Tami Anderson Brenda Summers Davis I have 3 emails from 3 different residents about this and other occasions that have come up since these residents have talked to each other w this pool incident. The mother of the girls has video of him videoing them. And the man who called the police, he approached him and he told him he was just “getting exercise” walking around the pool.

Brenda Davis Tami Anderson every office should have a standard “incident” report that anyone with a complaint or injury is required to complete which includes; a place to check off if a complaint, property damage or injury, nature of incident, date and time & location of incident, COMPLETE detail & their name, address, contact info AND their signature. Have a disclaimer at the bottom that states your contact information will be kept private unless required for a court hearing or required by our property insurance. This sets you up to be able to explain that you will not advise the neighbor as to who complained unless it is needed for legal action. Keep in mind that any neighbor can harass another and what you don’t want to happen is to unknowingly get caught up in the middle of it. If they want to complain by all means take time to listen NEVER disclosing that you’ve had other complaints. Listen, advise them you will email them the complaint form and that you’ll be happy to address the issue once... Show more

Tami Anderson every office should have a standard “incident” report that anyone with a complaint or injury is required to complete which includes; a place to check off if a complaint, property damage or injury, nature of incident, date and time & location of incident, COMPLETE detail & their name, address, contact info AND their signature. Have a disclaimer at the bottom that states your contact information will be kept private unless required for a court hearing or required by our property insurance. This sets you up to be able to explain that you will not advise the neighbor as to who complained unless it is needed for legal action. Keep in mind that any neighbor can harass another and what you don’t want to happen is to unknowingly get caught up in the middle of it. If they want to complain by all means take time to listen NEVER disclosing that you’ve had other complaints. Listen, advise them you will email them the complaint form and that you’ll be happy to address the issue once you receive their complaint form back. Remember we are not to judge & if police will not get involved then that says he’s not broken any laws. If you do set down with the person they are complaining about you might want to have your courtesy guard with you and hopefully the guard is a uniformed officer

Dave Scruggs I smell a lawsuit for those that don't understand the laws, just saying!

Guest Insider 30 Day notice I know your lease has verbiage about respecting neighbors peace and privacy

Tami Anderson Thank you everyone. It’s a touchy thing but I know laws can be weird and we have to be careful. I will discuss and save all emails and anything else I get in his file and also involve our attorney before taking any action.

Merridy Lanzy creepy...do a lease termination maybe

Guest Insider Also, do you have a courtesy officer onsite who may help you address the issues?

Tami Anderson Christy Gomez-Casillas no I don’t.

Tami Anderson Christy Gomez-Casillas I need one of those though I feel like most days

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I know you all are always looking for the next killer amenity. I got you covered:

The hottest new multifamily amenity: Baby...

Kara Rice, Felicia Norman and 3 others

Lilah Poltz This is the kid that grew up to be in this photo:

Amanda Hill Oh yeah... getting that "fresh" air

Brent Williams Amanda Hill, the more smog that babies inhale when they are young, the more they are immune later in life!

Emma Stai Pretty sure thats illegal

Cayenne McPayne That’s an amazing. It’s pet friendly too.

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Lilah Poltz

Guest Insider When I think this way… I think about how every job is going to have this problem unless you get one without dealing with the public. Stay strong, there are good days and good people out there

Guest Insider They totally have

Guest Insider This is what employers don’t understand 99 percent of employees are miserable and tired of rude behaviors, being under valued, under appreciated, no flexibility WE have to change our mindsets to live in our purpose and do what we should be doing that makes US happy not just working for others to pay our bills. I’m there with you! Change starts with US as ppl

Guest Insider Feeling appreciated or paid more won't make residents less rude.Taking it personally or disconnecting is a choice.

Marge Bickel I agree! I’ll come home and vent to my husband for five minutes – not using any names, of course – and then it’s usually out of my system. I will recharge, and then get ready for the next day. I’ve stayed in leasing because I love being able to provide direct customer service to my residents and help make their day a little better, and even after seven years, will probably never go into management.

Joe Corn And that is the most abused word in this industry, “Rude”

Jessica hollingsworth I loved property management until I didn't snymore..best decision I made was getting out of it ...way less stress in my current job

Emory JOLLY It takes mindfulness but don’t let the rude, gross people steal your joy. Find the nice residents during the day and speak with them. Spend time having fun w your team. It IS possible to have fun and work. Do that.

Paul Mullikin It is hard but you have to not take anything personal.

Guest Insider It’s definitely different. Since the pandemic something changed and it’s not the same anymore. People have less tolerance for any small inconvenience and they fall to name calling and insults within seconds. It’s hard to manage but I try to remind myself that every job has issues. Different than what I deal with. Always happy to talk personally if you need an ear or a friend!

Mary Garcia I know the feeling been there and for most part I just continue being myself

Guest Insider Go in, get the job done and go home, no hard feelings. Don’t bring the work problems home.

Guest Insider I got out of the industry after 25 years... Everything & Everyone were so different! Residents became just "Numbers" on Financials, no care anymore from higher ups if they were long term residents, senior citizens, a single mom that lost her job... Things that were taken into consideration back in the day. And Residents, don't even get me started on residents... They behaved so entitled & so disrespectful. Best Wishes to you! Always take care of yourself first.

Guest Insider I left after 20 years. Things had changed so much. I had a guy jump across my desk and try to strangle me over an noise complaint complaint.

Guest Insider Jane Wilber-Shoemaker that is just horrible! I did stay in the industry, it's hard not to with so much experience. I just went to the Vendor Side. I absolutely love it!

Guest Insider Hope you have much success on the vendor side. Dealing with much better customers.

Guest Insider Flood people with nice. Even if the news isn't great. How they react is on them. This goes way beyond work.

Guest Insider Frankly, and sadly, as with many service industry jobs, companies need to get more assertive and push back against abusive clients. Employees shouldn't be abused and their should be policies in place that back up the employee. Too many follow the "customer is Always right" when they're not.

Guest Insider I had someone slam a dead rat on my desk that was in a ziplock bag, pull a knife on me when I was a young 23 year old Community Manager, key my car for evicting them and I still found the joy in doing this. As rents grow higher and higher, renters will demand more. Try to not take it personally (hard, I know) and focus on the fact that you’re providing the most important and special product on the market. The home. Stay strong and ensure you have a Regional and home office that supports and uplifts you. Without that, it’s impossible to feel motivated everyday. You got this

Guest Insider And gives good workers anxiety and a lot of other issues that people did not sign upFor

Janice Quill I made the decision a week ago to retire after next month. I am staying for a month or two to help transition, but I am through after many years in property management.

Guest Insider Cant save the world but can help those that want saving. I remind myself that the bell curve is real.

Guest Insider Maybe it’s time to move on. After 8 years doing apartments I work for an HOA and will not go back to the apartment industry.

Guest Insider It’s definitely changed A LOT and people overall have gotten mean after COVID restrictions.

Mayra Torres Try retail! Your job will be golden!

Guest Insider i’m so on the verge of retirement…

Reba Shahan Entitled too.

Guest Insider This is a very true statement. I’ve been in it for almost 13 years, 2 as property manager. And I start to get anxiety thinking about coming to work anymore. It stressful- the people have become hard to deal with

Penny King I feel this! I've actually had people tell me to not let this job change who I am. Yesterday was awful. So, today....I'm taking back control. And since today is National Winnie the Pooh Day, I'll leave you with this quote: ~You are braver than you believe, stronger than you seem and smarter than you think!

Guest Insider I finally had to take a break from it all. I agree there has been a change in people.

Guest Insider We can only be in control of ourselves we can’t control others so taking time out and walking away to protect your emotional and mental health is 1st priority! I wish you all the best in your future endeavors, keep shining!

Guest Insider We suggest conflict resolution classes regularly, it helps you deal with your own feelings as well on how customers speak to you and treat you.

Guest Insider Stop using all your time and skills to make others rich STOP. btheowner

Lilah Poltz I'm so sorry Monica!

Julie Brin Thetford If you don’t love I would start thinking about what would make you happy - the environment, the role, the compensation, the location, etc. and whether you want to be on-site or in outside sales there’s a world out there full of choices. And life’s too short to not love where you work and the people you work with! LinkedIn Jobs is a great place to begin when looking for a new role or career choice. Maybe remote role would be better for you! make a change and change your life!

Guest Insider Kill em with kindness!

Guest Insider I left multi family due to the changing world we live in. I use to love being a community manager. I am now in Senior Living and love it. Very rewarding

Guest Insider This is a growing TREND!

Kelly Ettorre Shine your light even if they don’t!

Guest Insider Agree… entirely different world now.

Guest Insider People are tough at best, unreasonable otherwise...

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Has anyone ever used Parcel Pending Package Lockers?
If is what are the pros and cons?
We currently have the Amazon Hub but trying to get away from that.

Read More...

Guest Insider It’s only worth while if the curriers use them. Amazon never does and half the time UPS and FedEx don’t either. Then if the system is down, they don’t send a repairman out. I have to fix it myself.

Craig Meddin I'd go with Luxer One if the choice is still open.

Kassy Ivins Craig Meddin that’s who I was looking at they are just the most expensive. But I know you get what you pay for.

Tonya Henrietta We have parcel pending. Most of our issues are couriers related. On occasion have some resident data issues like missing people, move outs being back on the list etc. recently after 2 years starting to have issues with the lockers themselves. Rusting, lockers not opening, not registering when a package is entered/removed. We pay for their customer care and they pretty much are useless. Take forever to get responses and because they are not local to us our team has to do the majority of trial runs on repairs. It would be nice to have a tech just come out and solve the problem. We’ve never had another system so unsure of how it rates agains competitors. I will say overall just slightly better than accepting packages in the office. We still are package police and often having to go looking for miss delivered packages. The benefit is for our residents who can now get packages after hours, for us it’s still quite a bit of work.

Kassy Ivins Nikki Carbine we have Amazon Hub right now and we make all carriers use it. Either leave at resident door or in the Hub. Biggest downfall is Amazon customer service sucks and it’s not integrated with our Realpage software.I know Parcel Pending will integrate with our software but worried about the customer service.

Guest Insider Kassy Ivins they are relatively quick with replying to emails and they’re nice, my only issue is that they make me go over and fix the system myself, which being that I run a 424 unit community, I do not have time for that.

Judy Green Kassy Ivins we have parcel pending and it is worse than your hub, same issue with Amazon. Residents are charged if packages are not removed in 24 hours

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10 Employee Retention Strategies You Should Consider Deploying in 2023

While filling out vacant positions takes is the main focus when it comes to talent strategies, let's not forget that keeping existing teammates is as important as getting new talent in the door. Here are 10 employee retention strategies to help you get ahead of your competitors in 2023: 1. Build stronger ties between Corporate and on site employees. 2. Use third party surveys to find out what m ...

Donje Putnam

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We can’t return to pandemic-era restrictions

What is the “Renters Bill of Rights” and what does it mean for multifamily?

Q3 2022 Multifamily Real Estate Report: Phoenix, AZ

Wanted: Industry Insight—Artificial Intelligence in Multifamily

Gravity Karma

Making a Community-Wide Difference: Appealing to Renters' Desire for More Sustainability

The hottest new multifamily amenity: Baby...

10 Employee Retention Strategies You Should Consider Deploying in 2023

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