Staci Merillo's profile| Property Management | Resident Retention

Part two of the ghost saga! Got this letter in the mail today 👻

Jill Wintermantel I will be using the "Please take into consideration the responsibility we have for many residents and the ongoing need to address their concerns." in the future!

Guest Insider I feel like I am missing sooooo much

Robert Hoop We had a resident that had a catholic priest perform an apartment cleaning and burn sage to take care of her ghosts.

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Just had to weirdest call ever on this Monday morning after Thanksgiving...
A lady called to talk to the manager. I took the call and she claimed to have "taken care of" a poltergeist at the apartment complex for us and the poltergeist had a message for the staff members who work here. The message started with, "Unless you want the wrath of God, then...". I stopped her right there in her tracks. I was not going to entertain anymore and... Show more

Show previous comments (10)

Guest Insider I am in the wrong line of work!

John Fecile Well, it makes for a good story and post. And that's about it.

Anne Sadovsky this is my 55th year in multifamily....in the 70s and 80s while working onsite, I found that residents are human beings, just like us. And too often we have a resident who is 'weird, strange, mental issues, thinks they are god, thinks they are a comedian, want to discuss their sex life, ask you to watch their kids, gets in the pool in their underwear (or nude); you likely have or will experience these things! You may have heard me say " after a year in this business, you have the equivalent to a degree in psychology!" Some of the most valuable things I learned were to listen, be polite, be kind...and document!!! Unless you fear for your life, and your well-being, chalk up these experiences as education. Eventually, you will see that you have a 'master's in human behavior!'

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Let’s talk bike storage. Has anyone had success with a certain bike hook or system? We have wall space (concrete block) to dedicate but we need the bikes not to stick out too far into the walkway. Open to ideas that save space but don’t break the bank. We are looking to have this a free amenity for our residents, so take it easy on me. Lol 🚴

Guest Insider I'm no longer onsite so not as much help, but we have these exact hooks in our garage and I haaaaate them. They're really hard to get the bikes up and down