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I’ve seen this before hadn’t really absorbed all the opinions. How is everyone handling people that are cuckoo for cocopuffs and continually make complaints. We all know the type. They seem like normal people their complaints sometimes might even seem reasonable but then they bring into it a...

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Guest Insider We have a resident that almost mirrors the complaints you have listed. She had a brain tumor. We gave her a written list of her options and reference it every time she complains: move with out penalties , see if noise canceling headphones work, transfer to a top floor, come into the rec room to use her phone so they can’t tap her phone, open her mail in the rec room, etc. She is stuck based on disability and the low rent she pays until she comes up on another low income waiting list. We did our due diligence in checking to see if the issue was real and we document all interactions. It has been ongoing for years, and any new person at the office gets suckered in at first. Unfortunately these situations just don’t go away unless the resident moves.
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Rebecca Johnson a few options come to mind. 1 call their emergency contact, 2 offer to let them out of their lease if they are unhappy, 3 as a last resort send them a no renew.
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Christina Marcussen I've experienced neighbors with legitimate mental health issues and the strange, scary, and loud behavior the accompanies it. I complained to my (private party) landlord who had no clue how to handle it. Eventually, the neighbor's family reached out to the landlord and they performed a well being check. After the family got involved, things improved. The landlord non-renewed the neighbor, which is what I would recommend doing.

There have been residents in the building I manage who have mental illnesses. Contacting the family and non-renewal are the most effective ways of dealing with this behavior.
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So most awkward moments…. Tenant comes into the office and drops to his knees. Begins to profusely apologize for the most minor of imagined slight. Calls the person they are talking to “my lord” at least once per sentence. When asked to stand they grovel even lower on the ground. Takes other tenants that come into the office and leave a while before they sort out that we aren’t actually running that kind of office and they aren’t exactly... Show more

Guest Insider Remind him of the drug free addendum. 
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Miles Scruggs Stone cold sober.
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Lilah Poltz OMGosh Miles this would be so awkward lol!
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Understand what a massive difference lighting can make! Here is a space that was poorly lit, not enough lumens, wrong color temperature for the application, and low CRI. The result was that it felt like something out of a horror movie instead of a welcoming space. Since the iPhone will make any...

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Just in case you need some signage for your trash disposal areas. This is a proactive way to get ahead of those legit reasons residents may have.

Just in case you need some signage for your trash disposal areas.  This is a proactive way to get ahead of those legit reasons residents may have.
Lilah Poltz It's so weird that when I showed this to my teenager (who does the recycling in our house) he didn't laugh like my husband and I did! HAHA!
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Felicia Norman "sad arms" made me laugh!
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Miles Scruggs has a new avatar. 1 year ago
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