We were just getting too much noice through our original system and rewrote to weed out a bunch of non emergencies. Feels like I'm reinventing the wheel though. What is everyone else using to wake people up in the middle of the night and escalate when the first person is sleeping harder than Rip Van Winkle?

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For being something that is so core to our industry, fair housing has to be the most misunderstood concept that continually impacts a wide variety of decisions. This seems to be even the case of those that pro-port to teach the subject matter, but unfortunately aren't required to demonstrate any objective competency of the knowledge.
The phrase I keep seeing uttered is: "You need to treat everyone the same/equally." That is the biggest...For being something that is so core to our industry, fair housing has to be the most misunderstood concept that continually impacts a wide variety of decisions. This seems to be even the case of those that pro-port to teach the subject matter, but unfortunately aren't required to demonstrate any objective competency of the knowledge.
The phrase I keep seeing uttered is: "You need to treat everyone the same/equally." That is the biggest misleading statement of all time. You can, and everyone does, create different groups of people and you can and do treat them differently. You can and do actively discriminate against some of those groups.
Discrimination is actually a core function of our role, and something we are suppose to do if we are performing our jobs correctly.
We divide people into classes such as:
A class of people that have good credit scores and a class that doesn't
A class of people that take good care of their properties and a class that doesn't
A class of people that have enough income (sometimes with assistance) and a class that does not.
A class of people that are violent to others and a class of people that aren't. Show more