For being something that is so core to our industry, fair housing has to be the most misunderstood concept that continually impacts a wide variety of decisions. This seems to be even the case of those that pro-port to teach the subject matter, but unfortunately aren't required to demonstrate any objective competency of the knowledge.
The phrase I keep seeing uttered is: "You need to treat everyone the same/equally." That is the biggest...
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Thank you for posting this Judy! Insurance coverage was not an issue for Oculus when we became pet inclusive years ago. One of the best business decisions we ever made. Woof! ❤️🐾
The data for investors is clear: National multifamily headlines are averaging out a story that isn't average at all.Asking prices for U.S. multifamily properties are moving in different directions, and the gap between the strongest and weakest markets is larger than many investors think. LoopNet data from 93 cities between November 2025 and March 2026 shows a difference of over 60 percentage points between t ...
Something I keep coming back to after looking at how multifamily teams track unit turns.
The process itself isn't the issue. The visibility into it is.
Unit clears. Vendor gets assigned. Then it goes quiet. Nobody has a live picture of where that unit actually is.. what's done, what's pending, who...
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The physical work rarely causes the delay. What causes it is the communication vacuum between unit clear and unit ready no live status, no milestone accountability, no one picture of what's actually done versus what someone said was done. By day ten, the days are already gone and the conversation shifts to explaining instead of recovering.
What makes this particularly costly across a portfolio is that each turn looks like an isolated event. The pattern only becomes visible when someone is tracking it as a metric rather than a task list.
Every vacant day has a dollar value attached to it. The turns that run long aren't usually a vendor problem or a labor problem. They're a visibility problem that showed up too late to fix in real time.
The all-in-one solution can be appealing in multifamily. There are fewer vendors to deal with, fewer contracts to oversee, fewer phone calls to make, and (ideally) fewer problems to handle. Waste management, package management, pest control, and offsite storage; all those services and only one number to call. Maybe they throw in a few resident-centric services, like laundry pickup and delivery, for you to ad ...
From cautious optimism to economic uncertainty, the spring leasing season has featured a variety of dynamics for the rental-housing industry. Tim Bruss, managing director of asset management for San Francisco-based Hamilton Zanze, recently took the time to gauge the pulse of the market. How does the 2026 spring leasing season compare to spring 2025 overall? Bruss: Our overall occupancy rate is largely the same as this time last year, althoug ...
AI can help multifamily teams turn operating data into a solid 30/60/90 day action plan.
But once the plan exists, the work still has to happen across the tools your team already uses. That work gets done in files, meetings, emails, notes, and task trackers.
And at some point, half the work is just trying to remember what’s been done so far and who’s in charge of what.
That’s why it helps to give your AI tool access to all the places where work...
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AI Can Build Your Action Plan. App Connections Help It Move Forward.
How connected apps help turn AI-generated plans into meetings, emails, and next steps.
Not the obvious things like leasing, renewals, work orders, or resident events.
I’m talking about the invisible work.
The emotional labor.
The constant problem-solving.
The resident's frustrations.
The follow-up after hours.
The pressure to keep everyone happy while still hitting the numbers....
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This video is for my multifamily family: Here is our hot take on what the new HUD memo means in practice… Last Friday, HUD leaked a memo regarding Emotional Support Animals. I am sure many of you have heard about it. I am excited to tell you that I found a moment to record a quick take on it with our good friend Doug Chasick – That Fair Housing Guy. We usually record these for our Fair Housing Express clients, but we decided that we will share... Show more
The only time you take note of HUD information is when it expands enforcement beyond what is already in FHA, state laws, or established court cases.
Also that LA case should also be ignored entirely. To even consider it isn’t just risk management it is just plain poor judgement.
This tool handles Requests for Reasonable Accommodations comprehensively.
d1q56whfv2mtxi.cloudfront.net/index.html
The downside is that it is useless on a mobile device.
Hey, did you know that the last time the Knicks were in the NBA Finals was in 1999? It's a BIG DEAL, at least to New Yorkers, that they're in the finals this year. Did you also know that the average ticket to Game 3 was $7,683, according to ESPN?Yeah, I'm not going to any of the games, either. (Which is a real bummer, because I love hot dogs and celebrities, and I look amazing in blue and orange.)Luckily, watch parties are a great way to enjoy th ...
When analyzing residential real estate, most people focus on population growth, migration trends, inventory levels, and affordability.But one of the most overlooked indicators is the Homestead Property Ratio, the percentage of a county's taxable value represented by homesteaded primary residences.In simple terms, it provides insight into where homeowners not investors, second-home owners, or commercial property owners, make up the largest share o ...
Hey Rick! Long answer coming your way...It's a bit of a mixed bag, but matching an apartment community's name to its street address usually does less for you than people expect — and the Google-ranking argument for it is softer than most assume.The w
Google May 2026 Core Update Quick Facts
Here are the most important things that we know right now in short form:
Name: Google May 2026 Broad Core Update
Launched: May 21, 2026 at around 11:43 am ET
Completed: June 2, 2026 (12 day roll out)
Targets: It looks at all types of content
Penalty: It...
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Most mortgage professionals are still using AI like an upgraded search engine.
They ask a question, get an answer, and move on.
The real value isn't in finding the best platform. It's in knowing which platform to use for which job.
We already think this way in lending. A DSCR loan, SBA loan, bridge loan, and stabilized multifamily refinance all solve different problems. AI is no different.
In my own business:
• ChatGPT helps me review grammar,...
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AI, Accuracy & the New Bar of Service Is "At least they got it right" the new highlight of customer service?The bar may have officially dropped.Consumers everywhere have quietly adjusted to average experiences. Accuracy now feels like excellence. Warmth, connection, and genuine service are becoming rare. And AI is accelerating that shift.McDonald's testing of its AI drive‑thru system, ArchIQ ("Archy"), which will be replacing drive through at ...
You are agreeing to the same price year round, which means in the heavy months of Spring or Summer, it costs them more time, payroll, materials etc. versus in the off months when the weather is more dry they can recoup their costs.
This is pretty simple mathematics.
Otherwise you'd be paying a...
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We can discriminate against behavior. Behavior is not a protected class. We cannt discriminate based on protected classes. Credit worthiness, violent behavior, cleanliness etc are not protected classes. Therefore if we treat someone differently based on one of those issues it therefore not discrimination.
However there are definitely intersections. Someone could claim they “behave” a certain way due to _____(insert protected class) and therefore it now falls under a fair housing issue
Example “i am partilly blind ans cannot clean my kitchen and bathroom well so therefore you cannt terminate my lease due to cleanliness problems “. (In this case you would work with the resident to find services that can help them with their issue and be compliant with the lease)
This is a complex subject but hopefully i have helped clarify.
Also another reason to have the leases carefully worded. Our residents are responsible for.... That doesn't mean they have to perform the work act, etc themselves, but they agreed to be responsible for it. Just because you can't do something yourself doesn't remove your responsibility for ensuring it happens.
Also your example sits more along the lines of request for reasonable accommodation for a disability, which is part of fair housing for sure, but more nuanced and specific than general what you can and can't discriminate against.
Don't discriminate against people based on protected characteristics, and offer reasonable disability accommodations for disabled people.
That is all there is to it, nothing more, everything is contained in that single sentence.