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For being something that is so core to our industry, fair housing has to be the most misunderstood concept that continually impacts a wide variety of decisions. This seems to be even the case of those that pro-port to teach the subject matter, but unfortunately aren't required to demonstrate any objective competency of the knowledge.
The phrase I keep seeing uttered is: "You need to treat everyone the same/equally." That is the biggest...
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Megan Goodmundson The key is to understand the concept of protected classes and therefore understand“discrimination“ in regards to fair housing.
We can discriminate against behavior. Behavior is not a protected class. We cannt discriminate based on protected classes. Credit worthiness, violent behavior, cleanliness etc are not protected classes. Therefore if we treat someone differently based on one of those issues it therefore not discrimination.
However there are definitely intersections. Someone could claim they “behave” a certain way due to _____(insert protected class) and therefore it now falls under a fair housing issue
Example “i am partilly blind ans cannot clean my kitchen and bathroom well so therefore you cannt terminate my lease due to cleanliness problems “. (In this case you would work with the resident to find services that can help them with their issue and be compliant with the lease)
This is a complex subject but hopefully i have helped clarify.
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Miles Scruggs Megan Goodmundson I'd pick on your use of words there a little bit. Them simply claiming something does not in fact make it true. People make all sorts of wild claims some true and some not.
Also another reason to have the leases carefully worded. Our residents are responsible for.... That doesn't mean they have to perform the work act, etc themselves, but they agreed to be responsible for it. Just because you can't do something yourself doesn't remove your responsibility for ensuring it happens.
Also your example sits more along the lines of request for reasonable accommodation for a disability, which is part of fair housing for sure, but more nuanced and specific than general what you can and can't discriminate against.
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Miles Scruggs Megan Goodmundson Also I'm not sure it is all that it is all that complex either, nothing you can fit into a single sentence should ever be viewed as complex.
Don't discriminate against people based on protected characteristics, and offer reasonable disability accommodations for disabled people.
That is all there is to it, nothing more, everything is contained in that single sentence.
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Guest Insider I agree 100% A property I worked at had a lot of Sec 8 residents and vets/We took vets with bad credit/evictionsl which would never do for anyone else (this was ownership decision). Sec 8 does not have to provide renter's insurance per Housing but everyone else does.
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Miles Scruggs Oddly enough in some states source of income is a protect class. Which means those that didn’t receive HUD funds could have been discriminated against. It is a bit tricky to navigate which is why the whole “treat everyone the same” has caught on. It removes the requirement to think.
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Guest Insider Miles, I began teaching fair housing to our industry in 1989 and did that until 2017. I often began my classes by asking how many folks in the audience discriminate. They all assured me they never did. And then I took them through the rationale that you have given above. (On a parallel note once I was discussing a local protection of sexual orientation. I had a gentleman in class who was adamant he had no sexual orientation - he thought that sexual orientation only meant gay and not straight.) So many misconceptions out there even all these years later.
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Miles Scruggs Lol. Maybe he actually had zero orientation and everything equally turned his crank.
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Guest Insider By the way in my career I have attended so many of her classes.
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Guest Insider Miles Scruggs Wesley Aleshire is a good one to have teach as well
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Guest Insider That is because you are and always will be a superstar. My daughter Afton Baker loved working with you so much !
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Guest Insider What a lovely comment. Thank you. And I remember Afton…so many years ago.
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Brent Williams It is SOO good to see you here, Nadeen! Retired and still sharing knowledge - what a legend!
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Guest Insider Thank you, Brent. Every once in a while I just can’t stop myself from making a comment in the fair housing arena. It is amazing to me that after decades it seems to be that the issues and challenges have mostly remain the same.
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Leah Love I think where it gets lost is, the whole do one, do for all thing: I will absolutely bring in someone else’s groceries if they need help because it’s raining and they’re on the third floor. NOT: I now have to bring everyone’s groceries in. That assumption drives me crazy. As long as the situations are the same, then yes, you should do it. I like your post. I swore I wasn’t going to when I started. 🤣🫶
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Looking for a Onesite magician! Anyone know how or where to find a report that has … how many tours, how many move in/outs… Renewals etc? Is there such report with alllll of this info in one?

Guest Insider You can create your own report and choose the items you want in it.
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Guest Insider Box score summary
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Guest Insider Boxscore and leasing activity are both very detailed, been a couple years though....
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Guest Insider Resident activity details.
And you can click for specific period and also current past or prospect.or all to get all the information.
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Guest Insider Just pick resident activity report
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Guest Insider Not sure about onsite but I know YARDI can pull that. If you use YARDI you’d want to go to resident analytics, box score summary, change the dates and pull report
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Anonymous member Ya seems yardi is magical compared to this junk
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Guest Insider I haven't used OneSite in years but there was a box score summary that did provide this back in the day
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Operators carry the weight of every construction delay. Opening dates shift, plans change, teams adjust, and they often handle it with more grace than the situation deserves. What they rarely hear is the real reason behind many of these setbacks.

Most delays come from one thing: the developer and...

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Gerry Hunt shared a photo. yesterday

Extra charge ~~ Got a new one ~ Building fee!! $14.95. Why am I paying for the building?!!!!!!!

Extra charge ~~ Got a new one ~ Building fee!! $14.95. Why am I paying for the building?!!!!!!!
Laura Bruyere Oh my gosh....is this a new fee on an existing lease Gerry?? I'd be asking questions!
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Guest Insider Typically the building fee is for insurance!! Does not cover personal items but can protect the community in case they need to file for it
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Gerry Hunt Kimee why am I paying 'insurance' for a building I do not own?
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Guest Insider Gerry Hunt it’s a great question! It has become a standard from what I’ve seen! It’s possible if you have your own insurance, you can have them remove the charge!
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Gerry Hunt We have to show proof that we have renters insurance! I am looking for a house!
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Miles Scruggs Gerry Hunt this is an odd question from someone in the industry. You may as well ask why are you paying rent on a place you don’t own.
Everything you pay unrelated to any metered services just simply sums up to rent. Just because they break out a few line items and put a random title on it shouldn’t tie you in knots. It’s just rent nothing more exciting than plain old rent.
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Gerry Hunt Here's all the charges!
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Allie Gartside Double check your local laws. Colorado just passed HB25-1090, so all the junk fees can’t be charged separately anymore. They have to include those in the advertised rates now—well, as of Jan 1st, 2026 they do.
They’ll likely still “charge” those by lumping them in but at least it’s nice people can shop for flat rates.
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Guest Insider When I was there we charged that regardless if you had your own policy or not. The company I’m with now only charges if you don’t have your own policy!
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Guest Insider We had one that always made me laugh, STREET FEE. $2.75
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Jordan Else So glad our city just made a legislation against junk fees. This is so unfair and bad business.
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It's the most wonderful time of year.So why is it so stressful?A big source of the stress for me is getting gifts for people. I'm currently poring over gift guides, begging my kids for ideas of what to get them and probably waiting until the last minute to order some K-Pop Demon Hunter junk.Gifting at work is often fraught with minefields as well. Years ago when I was starting out, my then-managing editor, who was in charge of a few different mag ...

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The leasing paradox: saving more while spending less.  Is this just one of those, "Because we've always done it that way" practices? In multifamily, it's common to see higher bonuses or commissions paid for new leases than for resident renewals. That structure has been around forever. Yet at the same time, our industry consistently highlights how expensive it is to lose a resident. Often $4,000 to $7,000+ per unit once va ...

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We have too many residents grilling on patios/balconies, causing a fire risk. What solutions have you found to be successful? This is a class B property. Does providing grills around the property help? Any clever way to allow residents to store and use their own grills away from the buildings, like a “grilling park”? I’d love any successful ideas!

Guest Insider Check with Corp first. If its a breach of their insurance policy you may cause unintended harm. Our property policy does not allow them at all!! Best to be on the safe side!
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Aaron Potier About 20 years ago I lived in a pretty cool apartment complex (they were called that then). I liked the place a lot. Then new construction moved in and after my lease was up I moved to a brand new property about a block away. 2 weeks after I moved I heard fire trucks. A lot of them. I walked out in the street and saw black smoke coming from the direction of my old apartments. I ran down there and yes, it was that property on fire and the flames were massive. Not only that but it was the building I had just moved out of a few weeks earlier. I would have lost everything. It turns out that one of the tenants was grilling on her patio earlier and she left the charcoal door open and went shopping. The embers flew out landing on her patio furniture which ignited. I think about 12 units were lost. Word got around and that lady needed police protection from the tenants who lost their belongings. Grills are supposed to be used a certain distance from buildings depending on your city. Adding... Show more
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Tamara Sanchez What we had at one of the properties where I worked were 4 separate grills with sitting areas for picnic but they had to reserve. I am shocked they are getting away with potential fire hazards. At my old property we made everyone get rid of their grills because they couldn’t store propane over the size of the small bottles. You also cannot have any open fire or smoke within 25 feet of any building. We were able to issue fines and with code enforcement all people had to get rid of their grills. It really sucked for them but it was a violation in our city. But you need to do something about your tenants grilling as they please or you will be responsible for any damages should a fire arise, negligence if someone dies knowing it’s a safety/fire hazard. Best of luck.
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Guest Insider Yes, installing grills on the property would be a start. I have never worked anywhere that didn’t have them so you might want to work with your local fire inspector to have them help you with locations they would be best. Send a friendly reminder to all the residents indicating that grills are not allowed on their patios. Send a 2nd not as friendly notice to people that haven’t complied, then get increasingly more stern.
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Guest Insider This happens at all levels of properties. Call the fire department and have them issue tickets. Having them around the property does not stop it alone. This who want to break rules will still do it this is why to get the fire department in on it.
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Guest Insider Give them 24 hours to remove them, if they do not ,then have maintenance remove them. That's what we do
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Guest Insider Most successful has beef having the local fire department do a drive and walk through on a Saturday and a weekday about 6. The placed notices on units we had provided and reminded them it also violates local
fire code as as such they can be fined. It was $500 where I was.
Also a sticker on patio doors helps. Residents do what other residents do so a reminder as they walk out helps
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Suan Tinsley The minute you even notice one on a patio or balcony when you’re walking your property daily notify them to remove it immediately. If they don’t comply file an eviction.
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Guest Insider We don't allow them.
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Guest Insider We allow them at least at some of our properties but they have to be used on the ground, at least 10 feet from any structure. The 1 property that I know we have grills provided permanently beside a picnic table I've never seen or heard of anyone using them in the last 10+ years.
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Guest Insider Send notice and if possible put it on FIRE DEPARTMENT. THEY will need to removed based on lease a fire department code
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Jordan Else Prohibited in our lease.
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Guest Insider Pits on property helps a bit. But it’s a very serious fire hazard when on patios. If you feel the residents have been warned and are at the point of ignoring the issue, contact your local fire dept they may be able to help by issuing warning and/or fines.
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Brittany Stroud We only allow electric grills on patios ans balconies. No gas or fuel and no smokers of any kind All others must be immediately removed. Set expectation upfront and the fire dept will happily take the blame if you let residents know its at their request
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Laura Bruyere Most communities don't allow due to potential fire hazard and city ordinances. Providing grilling areas on property is what we see the most. It's easier to enforce when is regulated by the county and stated upfront.
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If fully implemented, this isn't about eliminating jobs it's about transforming how work gets done. Most roles will evolve rather than disappear, as more than 𝟕𝟎% 𝐨𝐟 𝐬𝐤𝐢𝐥𝐥𝐬 𝐬𝐨𝐮𝐠𝐡𝐭 𝐛𝐲 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐫𝐬 𝐭𝐨𝐝𝐚𝐲 𝐚𝐩𝐩𝐥𝐲 𝐭𝐨 𝐛𝐨𝐭𝐡 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐚𝐛𝐥𝐞 𝐚𝐧𝐝 𝐧𝐨𝐧-𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐚𝐛𝐥𝐞 𝐭𝐚𝐬𝐤𝐬.For the multifamily industry, this means AI can take on routine, time consuming activities freeing teams to focus on resident experience and strategic growth. For example, digital "agents" could hand ...

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Mayur C created a new topic ' No more rent-setting tools.' in the forum. 3 days ago

Yes, it is the latest to result from antitrust lawsuits targeting RealPage and similar software companies which are helping rival property managers illegally align prices by push up rents and driving up housing costs.

The states that are part of the settlement include California, Colorado,...

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Who is using AI at their properties and what are you using?

Guest Insider We are in a beta for Elise AI
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Stacie Tennyson If that stops meeting your needs let me show you Nurture Boss
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Guest Insider Same! We’re happy to show you Vida by Property Vista!
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Miles Scruggs Anyone offering an AI service that isn't from the main hyper-scalers is just either delivering a mediocre home grown solution or they are just a prompt front end for google, openAI etc on the back end.
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Guest Insider We use Elise
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Anita Alberger Knock ai leasing and we just rolled out SOCI for marketing
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Guest Insider We use several:
Travtus, Rhombus AI security cameras, rolling ChatGPT enterprise to all of our corporate employees and PM’s.
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Miles Scruggs The landscape is changing so fast we've just rolled our own and swap out the backend on a weekly / monthly basis. Our framework stays the same, but the LLM behind the reasoning and logic get's swapped out for newer and better models as they are released. Right now OpenAI drives our voice systems and emergency contact center. The voices themselves we get from another vendor. For dealing with raw chaos that comes in, gemini does a really great job of making sense of that type of data input.
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Jennifer Foster Residesk!!! Love it! And AP AI as well 😃
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Guest Insider FacilGo.Com - I know Camden property uses them
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If you approach a multifamily rebrand with an open mind, you're already operating from a stronger competitive position. Add in real market awareness—what nearby communities are offering, where you can (and can't) compete—and you're able to carve out true differentiation. But sometimes, one sharp strategic angle becomes the key to owning your niche. For The Sansom, that's exactly how the brand found its edge in the Rittenhouse Square apartment mar ...

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I'm just going to say it:People in our industry are losing heart.Not because they're lazy or not motivated, it's because the system we've built is wearing them down. And a lot of leaders don't see it because they're stuck inside the multifamily bubble, where everyone talks the same, celebrates the same wins, and slowly drifts away from the reality onsite teams live every day.It's like politicians who've been in D.C. too long, they still thin ...

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US real estate market is moving from seller's market to a buyer's market slowly but gradually and this shift in market is said to be happening after almost a decade.

As we all have been observing in the recent past years many reforms taking place around policies, taxes, brokerage etc trying to pedal towards this shift, the latest addition to these line of events is that since few weeks housing inventory volume has been undergoing a 'Correction...
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#delistings #surge #housing #usrealestate | Mayur Gupta Chittoor

US real estate market is moving from seller's market to a buyer's market slowly but gradually and this shift in market is said to be…

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This is the season when operators build their advantage for next year.Future you will cheer or cringe based on the choices you make right now. 🦄✨YEAR END CLEANUP📁 Vendor Check 💸 Contact vendors and clear unpaid invoices so 2026 does not pay for 2025.📊 GL REVIEW 🧾 Scan GLs. Confirm all reclasses moved. Fix the mystery charges before they become January problems.📄 CONTRACT AUDIT 🕵️‍♂️ Review service contracts. Make sure nothing slipped to month to ...

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As we finish out the last month of 2025, its worth remembering that the Cox/Charter merger and the AT&T/Lumen merger are shaking up the telecom map again, and your communities are going to feel it.Think of it like musical chairs… but with fiber.Here's the quick download 👇1️⃣ Fewer chairs at the table. With fewer major players, expect tougher negotiations and more "take-it-or-leave-it" contract templates.2️⃣ Bulk rates might shift. Consolidati ...

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If your property loan matures in 2026, you need to hear this: lenders aren't extending like they used to.

Loans originated in 2016, 2019, 2021, and 2023 are coming due. Interest rates have changed. Underwriting standards have tightened. Property valuations have shifted. And many original lenders...

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