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I love the "make everyone comfortable" approach to making decor decisions!

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What after hours and emergency answering service do you use? What do you love about them?

Guest Insider Sightplan - it’s an app, you can schedule who gets what calls and when. Have used them a long time.

Guest Insider CallMax (MRI software).

Guest Insider Geoffrey Gonzales I second this

Guest Insider Realpage

Guest Insider Had a meeting with Courtesy Connect and they sound like a good option

Anita Alberger Activ Answer Or Hello Spoke

Stacey Pichette Courtesy Connection! They’re amazing

Guest Insider Answer automation

Guest Insider Answer Advantage

Christine Diamond Apartment Lines

Guest Insider Answer Advantage is pretty good and affordable

Guest Insider Indatus it's trash

Guest Insider Hello Spoke

Guest Insider SightPlan

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What CRM is everyone using for centralized leasing?

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Ana Bencosme Funnel

Michelle Wood Ana Bencosme how do you like that?

Ana Bencosme Michelle Wood I really like the platform. I’ve used several others and after working out the kinks, we are doing great

Guest Insider We use knock which I love. Had it at my last company (shout out to Sarah who is an amazing person to work for) and then switched to it at my current company about 6 months after I started working here. Super user friendly and gives great reporting.

Guest Insider Knock… love it!

Alexandra Hernandez Knock

Guest Insider Rent Dynamics CRM is best-in class!

Guest Insider Currently using Funnel

Guest Insider I love leasing!!!

Shelia McDowell KNOCK Tours

Karla Fulker Knock. It's the BEST!!!

Lisa Moore Knock

Guest Insider Knock!

Guest Insider We use CRM but for an affordable property I don’t thinks it is best. I used it at my last property which was market rate and I thought it was great! I think it is property specific. All needs are different, but for affordable it is basically a guest card, other than that we cannot use the functions to lease, do renewal proposals, etc…. It’s great on a market property!

Guest Insider Anyone Home

Guest Insider Aptly

Guest Insider Funnel

Guest Insider Appfolio is even BETTER than Knock!

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James Shannon I worked for a company that would have random email inspections. You’d have to send a screenshot of your inbox to the manager within a certain amount of minutes.

Guest Insider James Austin Shannon I’m one that hates lots of unread work emails but if a company made me do that I would promptly be looking for another job.

James Shannon That’s nothing compared to everything else lol. I don’t work there any more anyway. But it was an amazing training and growth opportunity to sharpen and increase my skills and attention to detail!

Guest Insider James Austin Shannon I’m glad you were able to take the positives out of it. I try and do the same.

Caroline Thompson The left. I CANT with the one on the right. How do y’all find things? Everything has its own little folder and home in my inbox. I can’t deal with notifications on my phone either.

Dave Scruggs "Right Click" mark all read! lol

Guest Insider OMG…..the one on the right seriously stresses me out…

Guest Insider I’m the only one who’s more like the right side? Alright then in my defense we get a TON of emails that really don’t need to be opened or read, silly notifications and I usually just skip over those. All of my important emails get pinned to the top until they’re actioned and then deleted or sent to their appropriate new home.

Carletta Richardson-Cheeseboro Lol….. definitely right. I am scared to delete something that was there before me

Guest Insider I’m the first one and have now given myself high blood pressure since my 20s. Lol

Cyndi Daniell Definitely the first I can't stand an inbox with tons of messages; I'm more stressed with unread messages than I am replying to all timely

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Any great advice or tips to help Organize maintenance Work Order Management System and make readys? Other than the usual make ready board? What techniques have worked the best for your community?

Guest Insider We use happy co for our work orders and our make readys. So happy co works in conjunction with yardi, so I can see in yardi and happy co what is being on the work order side. While we do keep a make ready board in our office so that leasing can physically see what they have by one look at the board, happy co provides move out inspections, which leads to them scheduling vendors for the make ready, it also has the pre move out or move in inspection with pictures, it also has the final touches of a sparkle clean inspection. So we are able to track from pre move out inspection, to move out inspection, to scheduling vendors, to the sparkle inspection. Works great easy to work with and flows with rental software

Michelle Wood Can you close and update the work orders in Happy co?

Guest Insider Michelle Wood yes

Michelle Wood Awesome

Guest Insider Michelle Wood you can also do many property inspections such as light, landscaping etc. and it also has office meetings you can track too.

Guest Insider Daily pool inspections, curb appeal, model inspections ect

Jennifer Carter I’m with HappyCo if you have any questions

Michelle Wood Jennifer Carter oh I KNOW

Jennifer Carter Michelle Wood HAHAH! I realized after this was you and the person asking is anonymous! HA!

Marlena DeFalco SmartRent’s work management platform - formerly SightPlan.

Guest Insider It also helps when you do the final move out statement because you already have your pictures up loaded in happy co and if a resident wants to fight the charges you can pull the inspection up it can also be printed so this comes in handy

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How would you describe this feature while showing an apartment? I'll go first:
A genius idea for those who get drunk and end up peeing in their closet!

Brent Williams

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The current flood of proptech and smart home solutions in the multifamily marketplace is long overdue. While the rapid tech ramp-up in recent years helped to bring real estate companies up to speed with many other business sectors, it also permanently raised renter expectations. Those expectations altered the competitive landscape in the industry, creating an adapt-or-die environment in terms of proptech implementations. However, the sheer volum ...

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Homemade goodies from residents…
Do you ever eat them?
I am Collections and a resident made and bought in for a team member a big Tupperware of cookies….

Guest Insider Yes, a lot of my residents were bakers or sold special goodies. Made me extras from their soul food to fajitas. Chocolate covered strawberries and pies. Loved my residents and they loved me. I got flowers, cards, gift cards, medicine gift basket after I had surgery. If you think someone has bad intentions obviously don’t but for me I have always had great relationships with people and I’m glad cause they were good to me to!

James Shannon Only if I know the resident. Meaning, leased them, have done a walk through or something. And I ask Maintence how their unit looks, if they know.

Diana Walker One good thing about annual unit by unit inspections. You know whose kitchen you can trust!

Dave Scruggs Diana Walker NO, they just clean up for the inspections! I have a few like that....lol

Guest Insider Dave Scruggs that's right wouldn't eat anything from a resident

Dave Scruggs Now, the weed brownies!!! OMG yes!

Guest Insider Residents trying to get you High for sure. No way on homemade food of any kind. LoL

Guest Insider Never ever. Goes straight in the trash and then I tell them how delicious it was.

Guest Insider Only from my resident who is a professional chef, never from anyone else!

Guest Insider Only if I know the resident and how they keep their unit. My first property I’d likely trust nearly everyone, my second - no way.

Guest Insider I have a few residents that like to bring us treats and most I will eat. I have been here almost five years though and know the residents pretty well. Now, if I recently handed a resident a violation notice and then bring in some cookies, I’m not touching them.

Shannon Clark Hard pass bruh.

Guest Insider Only a select few

Brandy Blazen Nope! I tell them we can not accept gifts/food from residents.

Guest Insider That’s a naw dawg for me..

Beth Goldberg Depends on the resident and if we’ve seen their kitchen

Guest Insider No, I respectfully accept. Say thank you with a smile. And when they leave, I put in file 513 (the trash)

Angel Rogers Noooooooo...

Guest Insider NO!!!!!!

Guest Insider No, never

Erin Richard NEVER. I had a resident bake me cookies, I trashed them immediately, and then the next 2 years she always asked me about how much I liked him. I know she tried to poison me!!! I was the assistant manager!!!

Guest Insider I never trust anyone elses cooking, could be a trip to the John for the day.

Guest Insider Nope no way!!

Guest Insider My first Christmas at a property my staff encouraged me to try Mrs. M's cookies. Ew. They tasted like licking an ashtray. Never again.

Jonathan Weatherford Hard pass. I always thank them make a note of what they brought. The next time I see them I say they were delicious. However they go to the circular filing cabinet immediately (trash can).

Jennifer Hall Lmao. I have had some of the best food from great residents. Not all are bad.

Guest Insider I don’t… I had this one resident who brought me “gumbo” like 3 times and every time I threw it straight in the trash. Sorry not sorry

Guest Insider No, I typically do not.

Guest Insider I received a ziplock bag of chili last week.... I'll ask my trash can what it thought of it and get back to you lol i walk the apartments so that's a hard pass on resident homemade anything

Samatha Figarella I ask maintenance how is the apartment and obviously if we are on good terms then I may try some, but if my guys tell me the apartment is gross and they always see the cat on the counter then no. If we are good terms and this 60 year old brings me cookies who I have seen the home, or my guys have then I will. They spent their money and wanted to say thank you. But if it's an apology treat, I say thank you and then feed it to my husband... lol JK!

Rhonda Floyd Nope

eric rivera NEVER!!! I accept them and thank them and toss them!!! I've seen how people and also how they think theyre dogs are humans!!! Dogs are NOT humans!!!

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The safety of residents is paramount, and property managers know the monumental risks associated with a misplaced or stolen key. Last month, with the support of the statewide apartment industry, Florida began implementing Miya's Law (Senate Bill 898), to strengthen tenant safety. The legislation requires communities to establish written access policies and procedures for keys and to maintain a log that accounts for the issuance and return of keys ...

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What software would you suggest for a smaller developer 50 or less units? They want to collect rent, work orders etc. nothing too crazy. They are hands on. Can’t do AppFolio they have less than 50 units.

Lauren Niziol

Lori Segura Appfolio!!! I love it. Super easy. Great work order system and for tracking them. You can text residents right from the software. Easy to fix mistakes.

Laura Renaldo Lori Segura it allows for payment correct?

Lori Segura Laura Renaldo yes online payments for residents and a terrific residwnt portal work them to submit work orders as well.

Grace Howard Well looks like a lot of people didn’t read that they can’t use Appfolio. I would suggest Entrata. They can add & subtract things as they get bigger too.

Guest Insider Yardi Breeze

Terri Clifton ResMan

Christine Diamond Resman

Guest Insider Property Boss

Stacey Pichette AppFolio

Guest Insider RESMAN

Guest Insider Screening applications NTN (National Tenant Network)

Guest Insider ResMan

Guest Insider Appfolio

Guest Insider MRI

Anne Williams Appfolio!

Jim Collins I vote AMSI.......KIDDING

a Guest Buildium

Guest Insider Yardi Breeze

Lauren Tagliatela Appfolio is good for small portfolios.

Stacie Tennyson Rentvine or Buildium

Guest Insider Rent Manager

Guest Insider AppFolio or Resman

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Industry Resources

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I can't really fault them. I wouldn't want my family or friends living next door either.

Amanda Hill

Lauren Niziol 🤣

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AI and chatbots are in full swing in our industry, there's no denying it. AI can provide answers to a lot of questions and help prospects and communities 'qualify' leads. Pricing, availability, list amenities and fees, but it will never have the heart needed for our very people driven industry!Spent several days in San Antonio and Austin honing our sales skills. The topic was telephone skills, a hot button in our industry since the dawning of mul ...

Anthony Garr Congrats on MAA East Auston property. I used to live in Austin, love that place.

AI does have its place, however it also gets in the way of Comp Calls forcing Leasing Associates to work twice as hard to collect comps for Market Survey Reports. Our technology is the solution. ?

Anthony Garr Sorry, please excuse the typo.... "Austin"

Brent Williams Congrats on MAA East Austin property. I used to live in Austin, love that place.

AI does have its place, however it also gets in the way of Comp Calls forcing Leasing Associates to work twice as hard to collect comps for Market Survey Reports. Our technology is the solution. ?

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Just received this on a rental verification and have never ever in 20 years seen this asked 🤷🏻‍♀️

Lauren Niziol

Guest Insider Lol, what does that even mean??

Guest Insider If you have to ask then you haven't been in property management long enough

Guest Insider That’s a new one!!!

Guest Insider Well…. Did they?

Shannon Ray Weird, yet not weird

Guest Insider I like that so much better that asking me if there were any lease violations. There have been a fair amount that don't actually violate their lease but I've been soooo happy when they moved

Guest Insider I understood it immediately, best rental verification I've seen.

Guest Insider Legit question!

Guest Insider The answer is yes. Daily. Obviously!!

Madeline Stewart ALL of mine give me heartburn

Guest Insider Too funny. Yes yes and yes

Denise Weems Yep

Aleisha Parongao Definitely a yes, 9/10 times

Guest Insider I love this.

eric rivera Answer with a resounding YES!!!!

Michelle Sykes “Cause to ask Jesus to take the wheel?” Yes/no

Guest Insider Valid question.

Guest Insider 20 Years I just put a ??? Mark next to it

Guest Insider Yes they have lol

Stephen Boyd It’s a must ask! While some of our residents do not necessarily violate the lease, they are the biggest thorn in our side. I’ve been very happy when a few have given notice and moved.

Guest Insider migraines???

Guest Insider They give me the AGITA on the regular. IYKYK

Jean Douglas None have given me heartburn bus some have given me a pain where a pill can’t reach!

Grace Howard What?!?!

Guest Insider Or migraines, ulcers and a drinking problem??

Guest Insider Yep

Laura Collins Never see that but my answer is YES

Shady Morales If yes, please explain in vivid details.

Guest Insider That's hilarious Luv it!

Guest Insider That person must be new to all of this because they should just assume that the answer is always “yes.”

Guest Insider Do ulcers count??

Guest Insider Every. Single. Day!

Guest Insider That marker is the same color as Pepto bismol

Kathi Marie ha.. well that's different.

Guest Insider That answer is always a YES

Guest Insider Making it fun so you may fill it out

Guest Insider hahaha love it!!! lol

Guest Insider Too funny

Guest Insider We should all be asking that question!

Guest Insider This is a great way of asking “did this tenant give you or any neighbors hell?”

Guest Insider What the heck?? I have so many questions!?

Guest Insider Heartburn, migraines, ulcers, and a messed up stomach from my nerves going bonkers!

Megan Goodmundson Heartburn no. Headaches, yes.

Guest Insider I feel that’s the most important question on there!

Guest Insider Did you say, “yes, they make a spicy meatball!”?

Guest Insider That's so funny! I used to tell my ex he gave me debilitating indigestion every time he caused me trouble

Guest Insider It should say ever give you a migraine because their voice is like nails on a chalkboard

Vitaliy Merkulov Beth Goldberg why are you still filling those out on paper and scanning them? Just use RenterInc.com to provide landlord references on your own terms, plus get paid $1.50 for each landlord reference that you provide.

Christi Wedel I mean, it’s a legit question!

Guest Insider Every single day.

Guest Insider Hahahahahhaa

Renae Maisano I guess if they gave you heartburn there was more to it! Lol

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Looking for multi family utility billing company referrals … go

Guest Insider Conservice

Guest Insider Conservice hands downs.

Guest Insider Yes! We started using them about 9 months ago. They are amazing.

Scott Purcell I agree… and my picture is probably right next to yours. When I was onsite with Pegasus, I noticed discrepancies in our billing and started asking questions. Found that they were billing residents that shouldn’t be billed and vice versa also were billing incorrectly. I looped in our HelpDesk and after reviewing months of billing, they ended up owing us almost $16,000.The best company that I have used in the past was Ocius. They were accurate, easy to use and very helpful. Good luck!

Guest Insider Conservice is the worst ever. Our residents callthem CONservice

Guest Insider Not gonna lie, I’ve adopted that after I heard it once.

Guest Insider Just sayin’ - when I was a Manager, I had my utility log, recovered usage, and paid my utility bills on time. Didn’t take me more than an hour a week - at most. Why did we make things so hard????

Guest Insider RealPage!

Victoria Young Real Page! No question they are the best!!

Guest Insider As a manager ..None. flat fee billing by office only

Nikki Summers We use MULTIFAMILY Utility

Guest Insider As a renter.... none of them.

Megan Walton multifamily utility company- Ryan Hemphill

Michael Izenberg Utility Billing West hands down. I have worked with them for 20 years.

Guest Insider RealPage

Guest Insider Yardi's YES Energy Suite is fantastic if you are a Yardi client?

Guest Insider Real Page

Guest Insider Conservice or if you use yardi software , there is yes energy that is by yardi

Scott Golden Oates Energy.

Guest Insider Hocutt.

Guest Insider AMS.. it’s all about customer service!!

Guest Insider Conservice! Jeff Smedley!

Guest Insider ReSynergy out of San Antonio. They are the best company I’ve ever used for utilities. They are there for you no matter what you need. The billings always accurate and it’s just a great experience to work with them!

Guest Insider Ub west

Guest Insider Conservice

Guest Insider Oates energy has been great for us! Highly recommend! If you need contacts let me know.

Debbie DiBernardo LIVABLE

Guest Insider ConService

Rue Fox AMS

Dennis Mitchell Conservice is the best I’ve used.

Matthew Strom Ryan Hemphill and MUC all the way!

Guest Insider Conservice

Stephanie Graves With southwest utility billing - houston based, they integrate and are affordable and accurate!AMS with inhabit IQ is good as well and has some additional options and has some more bells and whistles than southwest utility billing -

Guest Insider National Utility Group! www.nationalutilitygroup.com

Nicole Longhitano Studebaker Submetering. I have used them for about 5 or 6 years and they are great. Submetering, RUBS, flat rate, they do whatever you need. The integration I have between them and MRI works great and they are quick to respond if you need them.

Guest Insider We had conservice and now use real page utility management. As far as water bills, we are rubs metered so we use Multifamily utility company for billing residents back.

Guest Insider Conservice

Maria Vazquez Central billing.

Guest Insider I’ve worked with Conservice, Yes Energy, and RealPage. My personal opinion… RealPage is the worst.

Guest Insider Multifamily utility Quincy Jones

Guest Insider Conservice!

Guest Insider Real Page, no major problems

Guest Insider Think Utility. Switched from Real Page, absolute worst.

Guest Insider RealPage. The Simple Bills model is terrific. Conservice is strong as well.

Guest Insider Conservice all the way.

Guest Insider Contact Ryan Hemphill with Multifamily Utility Company, Inc. Great customer service!

Guest Insider Check out CondoWorks - they do all property management types and integrate with many accounting systems
www.condoworks.co/blog/condoworks-easy-u...y-autom… (www.condoworks.co/blog/condoworks-easy-utility-aut…)

Guest Insider CondoWorks!

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Hi everyone! Almost 11 years in the business and am just finding this group via Linked In! Really love the content I see in the feed so I joined!

Laura Bruyere, Teresa Bruno and 3 others

Brent Williams Welcome to the community, Natasha L. Michael!

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