THIS IS BAD! This is a major privacy concern containing PII
London Oaks community wants accountability after personal docs found outside
Residents in Portsmouth's London Oaks neighborhood say they're concerned after they found an administrative filing cabinet outside and unsecured.
Robert Shiller's Case-Shiller National Home Price Index just posted 0.8% year-over-year growth in April 2026 — down from 2.8% just one year earlier. The 20-City Composite sits at 1.1%. Inflation-adjusted, real home prices are in decline. Shiller has warned repeatedly that elevated valuations combined with affordability collapse create conditions for a prolonged correction — not a crash, but a slow bleed that destroys consumer confidence and gener ...
Kevin Owens, President of Arqline, joined us for this month's Leadership Lab, and he didn't waste time on theory. He talked about what it actually takes to lead a team when everything around you is shifting, because in multifamily, something is always shifting. Staffing changes. Ownership changes. Technology changes. Residents change. Disruption is just the job.Your team is watching your nervous system, not your talking points.Kevin put it plainl ...
What's the worst tenant situation you've ever dealt with, and what would have caught it during screening process?
One mistake that I see a lot: relying on applicant uploaded PDF’s to be legit (one specific case where a landlord couple based in WA lost $100K through the eviction, including lost...
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Property managers wear enough hats already. The problem is that many teams still spend too much time on marketing tasks that are repetitive, specialized, or better handled by systems and specialists, which slows leasing performance and pulls focus away from resident experience and operations. Why this matters Marketing has become too technical to treat as an afterthought. Between ad platforms, creative testing, content production, tracking, ...
One of the biggest challenges of the summer at my property is keeping non-residents out of our pool afterhours . Would love to hear how your property deals with this annual nightmare.— in Conroe, TX, United States.
𝑴𝒐𝒓𝒆 𝑫𝒆𝒃𝒕 𝑫𝒐𝒆𝒔𝒏'𝒕 𝑨𝒍𝒘𝒂𝒚𝒔 𝑴𝒆𝒂𝒏 𝑴𝒐𝒓𝒆 𝑮𝒓𝒐𝒘𝒕𝒉.
𝑴𝒐𝒔𝒕 𝒃𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝒐𝒘𝒏𝒆𝒓𝒔 𝒄𝒆𝒍𝒆𝒃𝒓𝒂𝒕𝒆 𝒈𝒆𝒕𝒕𝒊𝒏𝒈 𝒂𝒑𝒑𝒓𝒐𝒗𝒆𝒅 𝒇𝒐𝒓 𝒎𝒐𝒓𝒆 𝒅𝒆𝒃𝒕.
More capital.
More growth.
More opportunity.
But here's what many forget.
Debt doesn't solve cash flow problems. It amplifies them.
If your business isn't generating enough cash flow today, adding more business financing often means adding more pressure tomorrow.
The best financing isn't the largest loan or line of credit.
It's the right...
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If a prospective resident, investor, owner, or customer asked AI about your company or apartment community today, would you be confident in the answer they receive?Because that answer may influence a leasing decision, a vendor evaluation, an investment opportunity, or stop the conversation before your team ever has the chance to tell your story.For years, people started their research with Google, review sites, social media, industry publications ...
Ten years ago, a prospective renter's research process was simple: they toured the unit, met the leasing agent, maybe skimmed a few reviews. Today, before they ever fill out an application, a growing share of renters pull up your building's entire public history — open violations, 311 complaint volume, litigation, permit activity, even how long your recent vacancies took to fill.They are not doing anything exotic. All of this is public data: HPD ...
Can I ask an honest question?I’ve been thinking about this a lot lately.
If someone specializes in revenue management, accounting, or asset management, we recognize that expertise and usually compensate accordingly.
But when it comes to Affordable Housing, we often expect someone to manage all...
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I am one of the lucky ones, my company believes that we should be paid well and fights for us with the clients.
Keep making sunshine!! And keep spreading that affordable knowledge. We sure need more of it!!
The more income from rent and fees you make is what pays for expenses, including the mortgage and other debt services, but that has to be 'affordable', so its not really a sustainable model for LIHTC properties unless its over 200+ units... and even then, the owners and investors want a profit.
Meanwhile the employees in the affordable market get all the 💩, harder work, less pay AND THE VENDORS Ignore them when they go out of their way to treat conventional property employees like royalty.
VENDORS LISTEN UP: affordable properties have special reserve accounts for CAPEX expenses that the owners MUST spend and get reimbursed from those accounts from HUD with PROOF of payment! Treat... Show more
I completely understand that ownership and investors have financial realities to work within (though they don’t always understand that side). My concern has never been why it happens—it’s the long-term impact it has on the people responsible for keeping these communities compliant and successful every single day. People like YOU!
Affordable professionals are expected to master regulations, compliance, resident services, audits, recertifications, and everything a conventional manager does, often for significantly less compensation. That’s simply not sustainable if we want to retain experienced talent.
And your point about vendors deserves its own conversation. Affordable teams should be viewed as valued partners too.
Thank you for sharing your thoughts! They are valued, spot on and... Show more
I'm proud that I was able to implement policies to get bonuses for the staff that were never implemented before. It's unheard of in affordable housing, but a successful property starts with the teams on site, not some owner who looks at Financials twice a year and nit picks them.
I currently work in affordable housing, I’ve seen firsthand that we’re not just managing properties, we’re protecting funding, maintaining compliance, navigating ever-changing regulations, preparing for inspections, completing recertifications, and serving residents, often all at once.
To me, the pay gap is really a value gap. Organizations tend to invest in what they see as mission-critical, yet the people responsible for protecting revenue and keeping properties compliant are often expected to simply “figure it out.” I think our industry is still catching up to recognizing affordable housing as the specialty that it truly is.
)
I could go on, but this reply is already long! lol
You said something that really stood out to me: “The pay gap is really a value gap.” I think that’s exactly what so many organizations are missing. Affordable housing isn’t just property management with extra paperwork—it’s a specialty that requires technical expertise, compliance knowledge, and the ability to balance resident service with protecting funding.
Thank you for taking the time to share your experience. I have a feeling this conversation is one a lot of people in our industry have been waiting to have.
Companies don't tell you this during training, but this is what happens when you don't do preventative maintenance.
Mark Cukro, Mark Sharp, Angel Davila, and Paul Rhodes will all back me up on this.
Update: This was just a joke, but apparently not a very good one!
Looks legit!
And not shocking.
I don’t know who’s training you, but if they’re training PM - they’re not training.
As this is a Youtube short, take it with a grain of salt, but this is a feature of Mercedes House in Manhattan's Hell's Kitchen and a pretty interesting concept. If anyone has extra details, or would like to debunk anything in the video, chime in below! ...
There's a word in our industry that has been used so widely, so indiscriminately, and for so long that it no longer transmits any information at all.Luxury.It's on the new Class A high-rise. It's on the 2004 garden-style community with updated counters. It's on the B-minus asset that swapped carpet for LVP and repainted the clubhouse. Renters scrolling listings see the same word on every result, at every price point, across every vintage, and the ...
A few years ago, I was talking with an executive from a smaller boutique owner operator, and we got into the discussion of property management fee structures.
He suggested a shift in the industry towards all-in fees covering all operating expenses.
With the evolution of our industry in so many other ways, are you all seeing any change in how fees are structured for property management companies?
How do residents prefer to get what they need from a service provider? They text, they talk to customer service, they send photos and videos to report their issues and discuss possible solutions. Consumers everywhere are used to an interactive back-and-forth, to communication. Now think about how residents still have to report a leaking faucet: Logging into a web portal, navigating dropdown menus, uploading photos, entering details into a text bo ...
We promote people into titles faster than they can grow into them. Then we act surprised when that person can't actually move anything or lead anyone.Now, job titles are interesting things... Conceptually you would likely expect a job title to denote function, perhaps, seniority and or level of competence in the role. People hang a lot on a title.But have you experienced it? You run into someone who is the "VP of Suchandsuch" who has no real auth ...
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22 JulOnline!Event starts in:
