After 20+ years in this industry (shhh, don't tell anyone I'm not in my...

Never speak price until you can justify its value.Why?Because if you drop the number too early,you're now going on a tour with a prospect AND their wallet. Congrats!People love to escape their own realities every once in a while.Sometimes price is the last thing someone wants to hear (again) when they're considering their new dream home.→ Prospects don't typically reject the price, they reject the idea that this is "just another" community that's ...

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Jessica Berman is friends with Rommel Anacan

Need suggestions!

Need ideas for how we can set up this space for large packages. All 4 walls have mailboxes. We do have package lockers below the mailboxes and on one wall. They can only be used by USPS. The table is moveable and USPS uses the table when they are distributing mail. The room is about 12'x15'. The table does not give a mouth clearance if turned the other way.

Brent Williams

Guest Insider Do outdoor lockers serviced by all. Also makes life easier for residents.

Guest Insider Can you remove table and put lockers floating in middle. USPS does REQUIRE a table. Sure it’s nice. But not required.

Nicholas Clayton I would suggest looking in to Fetch instead of doing lockers. Fetch recieves the package in their local warehouse and then delivers right to the resident’s door at a time when they are home. Hardly any additional package wait time (nearly none - seriously). They deliver packages of small and very large sizes.

Ursula Gerson You aren't able to make this space work. Have you looked into maybe getting outdoor package lockers from Parcel Pending or Amazon?

Tracy Jamison Ursula Gerson Not sure how they would hold up to our Montana snow and wind.

Guest Insider Oof yeah given the amount of mailboxes that’s a pretty decent size community. Especially during the holidays that room would be filled within a few days. I also suggest Fetch.

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It’s coming for distress.

Funds that waited through rate hikes are now deploying billions.
They’re buying debt, preferred equity, and recap opportunities.

Why now?
Valuations have reset.
Refinancing pressure is...

Read More...

Guest Insider This is exactly where the market is shifting. We’re actively evaluating transitional and distressed opportunities and executing all work in-house — keen to connect with others looking to deploy capital strategically.

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I've been working undercover.No trench coat or sunglasses (though that would've made for a great post on socials).As my schedule allowed, I took temp assignments at multifamily communities in my area—everything from bougie high-rises to basic garden-style properties, from exclusive enclaves to places that made me double-check the locks.Why I Did ItFor years, I've worked with leaders, trained leasing professionals, and helped organizations improve ...

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2025 isn't one real estate market, it's two very different stories playing out at once.On one side:Industrial assets - logistics, warehousing, manufacturing - continue to perform with minimal distress.Strong demand, stable leases, and long-term tenants are keeping these properties resilient.On the other:Office, select multifamily, and portions of retail are feeling the squeeze.These sectors carry the highest share of delinquent or specially servi ...

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In another attempt to make homebuying more affordable, President Donald Trump floated the idea of a 50-year mortgage in a social media post. In response, Federal Housing Finance Agency director Bill Pulte, who oversees Fannie Mae and Freddie Mac, posted that they are “working on it,” and that it would be, “a complete game-changer.”

The purpose of a longer-term mortgage would be to lower the monthly payment for homeowners. The longer the term of the...usMx2natD_8AjYhAx4J4" target="_blank">www.linkedin.com/posts/mayur-gupta-chittoor-71103a… Show more

#50yearmortgage #homeowners | Mayur Gupta Chittoor

In another attempt to make homebuying more affordable, President Donald Trump floated the idea of a 50-year mortgage in a social media post. In response,…

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HELP! I’m a new property manager (first official job as a property manager) been in the industry for 11 years, but I’ve never had to actually manage the maintenance team. I’m only down to one maintenance person right now who is kind of like the maintenance manager, but he doesn’t seem to be completing work orders as quickly as he needs to. I’ve sat him down and create a schedule and he’s still not completing them and the time that he needs to I... Show more

Monique

Guest Insider I would ask to go on work orders with him, not to manage but to understand more of what he’s dealing with, especially if you’re new. Let him know your a team, and want to understand more of what is expected. That way, you can connect, understand any new employees and what is expected and to help each other! Property management is a team, and as a PM you should know what they are going through prior to expectations. Sometimes, we can take for granted what all the maintenance truly does, and that is when you can see!

Guest Insider Congrats on the job! It is a give and take with maintenance. Just like they don't understand what all we do and how long our projects take, we don't fully understand what all they do and how long their work orders/service request take. I always look at it like it takes a great manager and a great maintenance supervisor to make a great team. The number one thing that I've found over the years that sucks the time from maintenance is when they are doing something for someone and then the person wants to add on just one more thing or two more little things. The resident will think it only will take maintenance a few more mins, but in actuality it messes up schedules. While I always want our residents to feel valued and like we care, I've always trained my maintenance to tell the residents that they cannot add on anything without a work order being submitted because they have to be able to account for what they've done that day and if we don't see the extra items they are doing, we don't... Show more

Congrats on the job! It is a give and take with maintenance. Just like they don't understand what all we do and how long our projects take, we don't fully understand what all they do and how long their work orders/service request take. I always look at it like it takes a great manager and a great maintenance supervisor to make a great team. The number one thing that I've found over the years that sucks the time from maintenance is when they are doing something for someone and then the person wants to add on just one more thing or two more little things. The resident will think it only will take maintenance a few more mins, but in actuality it messes up schedules. While I always want our residents to feel valued and like we care, I've always trained my maintenance to tell the residents that they cannot add on anything without a work order being submitted because they have to be able to account for what they've done that day and if we don't see the extra items they are doing, we don't understand why they aren't getting very many submitted work orders done. They can be nice and professional and explain to the resident that they will be happy to return, possibly even the same day but a work order has to be submitted so there will be a paper trail. Another thing to consider is your clientele. For instance, in elderly properties each work order may take longer because for a lot of the residents maintenance may be the only person they see for days or weeks. So many of them just want a friendly face and someone to talk to. It's hard to just walk away when you know someone is lonely. In these instances, I would always tell my maintenance to treat them as nice as possible and listen for a couple of mins, but then tell them they have to stay on schedule or they will be "in trouble". It is a balancing issue. Lean on one another.

Guest Insider I use to have the same problem with residents addressing further work order when they went to do the ticket already called in. Residents would also ask the staff to do personal stuff like hang a curtain, pictures ect. I had a great staff and they planned there day based on the tickets and what they entailed. they stated it was cumbersome when other items where added on the spot. So I sent out a letter to the residents stating that the current ticket items would be taken care of but any additional items would need to be called in to generate another work ticket or if the staff was working on a current ticket and the resident wanted more the instructed them to call the office and submit a ticket. It worked out well, I got a bigger picture of what the maintenance staff was truly doing with their time along with upper managment making sure that all work was documented.

Guest Insider Are you budgeted for more than one person and are just having trouble finding someone else? Maintenance had a really hard job and being the only one would be extremely frustrating. Give him grace and simply ask him what he needs from you, this will give you a good jumping off point to help solve the problem.

Guest Insider One man show is rough. Especially if hes use to running a team and now is the team. However you must remember the time you make think it takes and actual may differ. my stove is out,
Maintenance goes, needs 3 infinite switches, 3 ceramic blocks. Depending on the level of filth of the stove will determine the time to complete.
What may be happening if hes been there for along time, residents may not be even entering all the work orders. I get stopped 10x a day asking if I can come check something real quick. If he doesnt know how to say no, he will drown. Set forth days that a regular work orders and allow Mon or Friday to be emergency only so he can catch up on other things. Start of by giving him 10 on a Tuesday and say I need all these done by 2pm,3pm etc.

Guest Insider Give him grace he's also on call and running all things on his own what type of work orders are taking him long ? Is it all of them or is he needing more time with certain things ? Any way maybe you can ask other sister properties for help or get him a temp until you restaff

Guest Insider It may be good advice to ask him why certain work orders are taking longer than you anticipated, the feedback can be useful in future scheduling and it allows him to know you care. Also, maybe you tell him you want to learn more in order to support him and shadow him on a few work orders to see what he is up against.

Anonymous member Try to be patient with him. One maintenance team member is better than none. Maybe try to call in a temp to help him get caught up, even if it’s for a few hours. If I had any advice - maintenance is the back bone of the property.

Guest Insider Stop micromanaging, your killing any will of his took work. Your about to be with no maintenance 😳

Tamie Poe Sit him down. Tell him you’re new and want to learn from him. Ask him if you can follow him around so he can show you things you’re able to answer questions for residence easier and understand time frames. Then ask him what you can do to help him achieve daily goals. If you do not include him in things, you’re going to never get more productivity.

Anonymous member How are you coming up with a timeframe on work orders? Do you know how long it takes to make repairs? It’s very difficult to try and give them a time frame because things happen that make each one last longer. I would just have a conversation to see what happens in certain situations. You can’t predict the unpredictable. You cannot create a schedule for each work order and expect everything to go perfectly.

Guest Insider No one is asking how many units is at the property, and I feel that should be the first question asked to give direction.

Anonymous member Is he handling a reasonable work load? Has his performance decreased?
Is he taking too long to do the actual work once he gets to the unit, or taking too long to even start the job?

Renae Maisano One man cannot do the work of 2 or 3. Establish priorities, remember his actual assignment and include resident contact time but discuss with maintenence about rumors and establish the no gossip rule.

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Only 2.8% of homes changed hands in 2025 - the lowest turnover in three decades.

Supply isn’t scarce by accident. It’s trapped by math.

Over 70% of owners hold mortgages below 5%, unwilling to enter a 6% world.

- Buyers can’t afford to chase.
- Sellers can’t afford to move.

The economy...

Read More...

Guest Insider Exactly! this “freeze” is mathematical. equity has to be able to move without penalty otherwise the market can’t breathe. (i always appreciate your insight!)

Sergio Fetter Great post Duriel. Unfortunately, I don't think we are going to see any significant rate cuts in the near future, as the government is using rates as inflation leverage.

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Multifamily Owners & Operators: The capital markets have reset. Assuming "no refi" is the answer today is a strategic oversight that could be costing your assets basis points, flexibility, or valuable cash-out capacity.The current environment demands a strategic, data-driven approach to debt. The difference between a financially sound structure and a suboptimal one is purely about timing, data, and finding the right niche capital source.Don't ...

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Today's multifamily residents want more than just an apartment—they're searching for a home. That means whatever your community offers, it needs to truly resonate with the resident. This is where brand research becomes the foundation of emotional storytelling, relatable brand identity, and a genuine sense of belonging.By developing a customer persona—what we call the Ideal Resident Profile (IRP)—as the building block of a brand, communities ...

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Property Management is Wild!

Resident in #3: There is a snake in my house!

Stewart: How could this be? A snake? Are you sure

Resident in #3: Come and get it right now or I am burning this house down!

Stewart: Woah woah, hold up, we will come check it out

Stewart: Hello resident in #2 are you missing your snake, I think it’s in #3

Resident in #2: I used to have snake but it died, I don’t have it any more.

Stewart: Well it didn’t die, it’s... Show more

Monique

Stacy Carver And this is why exotic pets (snakes, lizards, etc) are not allowed in apartments.

Guest Insider Im resident 3. I would have had 1411 heart attacks

Shelly Griggs It’s just a ball python. I got one in the exact same manner in 2003. He just died earlier this year.

Mya Estrada Maybe he thought it got raptured? Not sure how sure you can be it died if there's no body to prove it... Lol

Laura Medina i had a call that there was a snake outside and i needed to go take care of it before it went inside. im like it belongs outside leave it alone

Guest Insider Yep… I had a snake incident too. The young kids found it wrapped around their entertainment center on a Sunday morning. It’s a great story. We changed our lease to prevent exotic pets.

Guest Insider I had a ball python for 10 years, he survived out of his cage in my condo for 4 months before I found him once. 😂

Guest Insider We had a family complain about a “smell of death” that would come and go. Luckily they were the nicest most patient family because it took us a bit to figure it out. We found a boa behind the fireplace wall. A “pet” from the tenant before.

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Across the CRE market, we’re seeing a sharp divide:

→ Loans originated in 2021-22 now facing refinancing pressure as rates stay elevated.

→ Meanwhile, new loan originations are coming in with stronger terms, tighter underwriting, and private credit stepping in aggressively.

It’s becoming...

Read More...

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I would like to share what I have done during Christmas in the past. We adopt a nursing home, maybe one of the lesser high end ones. Then we ask residents for donations and of course we donate as well. We work out a date to deliver, dressed accordingly lol, even the resident come along.

I can tell you it’s one of the most rewarding things I have ever done. Several times we were the only visitors all year for some. Ask the directors for gift... Show more

Laura Bruyere and Monique

Kara Rice That “sleigh” is everything! This is such a great idea. Thanks for sharing.

Brenda Hammett Kara Rice you are welcome and it’s easy to make. My guys just cut a thin sheet of plywood shaped like the outside. Rudolph is a yard ornament we put on a board the decorated it. Saved and use the next year
We took in to a parade in Conroe once. Kids were crazy about it saying oh look it’s Rudolph !!!
Until his head fell off and was just dangling !! Poor babies cried and I was so embarrassed. But we put his head back on. And we were good after that lol

Jessica Peacock Nursing homes need gently used clothing too!

Mya Estrada This is amazing! I love this.

Laura Bruyere What a wonderful, fun idea!!

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#50yearmortgage #homeowners | Mayur Gupta Chittoor

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