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Resident: I have mold spots growing in my bathroom.
Me: No, stop smoking in your bathroom 😂

Resident: I have mold spots growing in my bathroom. Me: No, stop smoking in your bathroom 😂
Ivan Molina That’s a lot of smoking?
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Melanie Bennett Called housekeeping - Wipe down your molding and baseboards
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Felicia Norman True story time! My husband's grandfather was a chemist and was called in by the Nixon administration to figure out why the wires on Air Force One were turning yellow. He concluded that it was from cigarette smoke. 😃
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Lilah Poltz Ah, yikes!
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Found this post from a resident (not mine). What would you all do in a situation like this?😕

Found this post from a resident (not mine). What would you all do in a situation like this?😕
Guest Insider First, I would encourage residents to report all criminal activity or public safety concerns to the police. If your state allows you to non-renew residents without a reason disclosed, I would non-renew the creepy resident. In the meantime, you could send the creepy resident a letter letting them know that their behavior has been reported as concerning from other residents. In the letter, explain that you are not taking sides in these complaints, but you are making them aware of the concerns and at this time you are asking him to refrain from communicating with his neighbors or their guest. Good luck. I’ve been there and it is a very frustrating thing to address.
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Guest Insider Oh, I see it that you said it was not your resident! Thank goodness
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Dave Scruggs ""He's on his balcony watching you in a public place. YOU are watching him on HIS balcony and in HIS doorway! "" Hmmmm...... Who's the creeper here?
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Guest Insider If I was faced with this I would explain if they “see” him fondly himself t hg at they should report it directly to the PD. I’d explain that in most cases people want to live by the pool to “people watch”. We’re sorry if he make you feel uncomfortable but we do not think that the PD will act on that issue alone. Maybe befriend him by always saying hi, etc that way he knows that others are watching his actions- something along that line
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Miles Scruggs Ughhh these are frustrating because you can’t create policies against it. The averaged person that doesn’t have trauma in their past knows exactly when it isn’t appropriate. The managements job is to create and foster a mutually respectful environment but has very little tools to enforce it. If you can’t evict without cause you are likely in a rough spot.
We have a guy like that in town here. Licensed therapist and everyone knows him as a creepy pervert. Never done anything overt enough to have it stick legally but every private establishment has banned him because of his vibe.
The tenant advocacy sword swings both ways and when you have good management they are hamstrung by “fair” laws while they sit there and forced to wait until some specific rule is broken or they are forced to make rules that are asinine when applied to rational people.
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Guest Insider I would make a general information flyer to post to neighbor doors. Make it general and avoid alarming verbiage.
Make it about pool and summer safety tips and include instructions on proper reporting for harassment. Contact the local police department to see how they would suggest to report something like that. If you do it this way then it is likely that the residents will know what you're talking about if they've experienced it and then you'll have a number of new reports coming forward.
Lastly if you have a good view of his balcony from yours you can try to set up a camera to verify that his timing is in fact only when females are present. Best case scenario you can get a shot with his balcony and the pool in view. This last suggestion of course is extremely hypocritical
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Dave Scruggs "Lastly if you have a good view of his balcony from yours you can try to set up a camera to verify that his timing is in fact only when females are present." You do realize you are suggesting a criminal act, right? People at a public pool have no reasonable expectation of privacy. Filming someone in their home do.
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Brenda Hammett I agree with the person above. If you are in a state that allows you to non renew without notice do just that. Unless he exposes himself or something along those lines there’s not a lot that can be done sadly.
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Guest Insider Had something similar but the guy kept going outside to pee on trees. He would whip his D out regardless of his VERY close neighbors, their kids, etc. PD wouldn't do anything, we posted a notices, which were ignored, then escalated to a notice to vacate (he also had bad housekeeping). So filed eviction when he didn't leave. Judge asked why and I told him about the indecent exposure and he laughed at me and said "that isn't grounds for eviction and you have no proof". As a woman who witnessed this man and his D peeing on a tree, and having women AND CHILDREN complain to me about it, only for the judge to laugh at me, really sucked. I won the case, due to the housekeeping pics.
I'm only sharing this story because it's possible (not saying it wasn't ignored, but that it's possible) no one will let them do anything. Took 6 months to get this guy out of my property and I lost several amazing residents in the process who broke lease JUST to get away from this creep of a man.
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Guest Insider They need to call the police when it is occurring or even take pictures.
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I am looking for an AI Leasing solution that has per unit pricing. Know of any?

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Ellie Norton We just launched ElsieAI.
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Brenda Sherrill We use Zuma.
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Guest Insider We use Lease Hawk AI voice, chat and text
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Anita Alberger Respage has excellent pricing and a bundle if you want that includes CRM
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Melissa Brown Elise is based on unit count for my communities I’m at $1.10/ unit but I think this will differ by management company.
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a Guest created a new topic ' Voucher Documentation' in the forum. 3 days ago

Hi everyone,

I'm looking for some recommendations/best practices on tracking voucher-holding residents on a fairly small scale. Most of the markets in which we operate have passed source of income legislation in the last few years, and we're still struggling to define our practices as we did not...

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Technology plays an integral role in enhancing various aspects of life. Younger generations, who are the primary drivers of the rental housing industry, now expect a living experience that delivers a new level of convenience and comfort. It may sound harsh, but renters may refuse to rent in a community that fails to adequately meet their tech preferences. Residents are redefining convenience and connectivity as part of their quest to gain greater ...

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Internet Listing Services (ILS) have long been the cornerstone of apartment property marketing, serving as vital information hubs to establish online visibility and generate leads, reminiscent of the early 2000s Windows background era.However, recent years have witnessed a paradigm shift in the discourse surrounding apartment marketing. Communities now prioritize investments in websites, branding, Google Ads, and broader digital marketing initiat ...

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Managing a multifamily property efficiently often involves optimizing how rent is collected. For property managers, automating resident payments means creating a system where all forms of payment, including checks and cash, are converted into digital transactions. This approach accommodates residents' payment preferences and enhances the efficiency of processing rent payments for the property management company on the back end.What is an automate ...

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 If done incorrectly, attempting to generate leads from sources outside of your industry in an attempt to grow your company or earn referral fees may be rather discouraging. For your business, reaching a wider audience and drawing clients from non-traditional sources can be transformative. This is a summary of how to modify your approach to appeal to a larger audience.Targeting A Broader Market:Some Of Your Marketing Focused On A Broader Geo ...

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Do you all use a punch makeready checklist?

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Guest Insider Yes ,I created one that I attach to SODA so from beginning we will know what is going to be needed at walk through
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Guest Insider Peachtree has a Make Ready book, that seemed to work well on the properties I have been on.
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Guest Insider Yep!
Used to be paper, now part of our workorder system.
Same with painting for turns.
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Guest Insider All our systems are automated.
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Apartment market conditions continued to weaken in the National Multifamily Housing Council's (NMHC's) Quarterly Survey of Apartment Market Conditions for April 2024. With the exception of Sales Volume (52), which turned positive this quarter, the Market Tightness (41), Equity Financing (49), and Debt Financing (44) indexes all came in below the breakeven level (50)."Inflation has come in hotter than expected over the past few months – as the she ...

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 The advent of adaptive reuse multifamily developments is now. But what is adaptive reuse—and why is it suddenly popular? Adaptive reuse is redevelopment that takes an existing structure and adapts it for another use. In multifamily developments, this can look like a partially remodeled historic hospital converted into a mid-rise apartment community. (The project also employed new ground-up development.) Adaptive reuse has become more popula ...

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Should a regional manager be put in charge of the property from which they were promoted? Should the staff report to the property manager or should they continue to report to the old manager that is now the regional manager? The staff has been instructed to call the regional manager and ignore the manager if the staff doesn't like an answer that they get from the manager. The regional schedules meetings and work on property and purposely leaves... Show more

Guest Insider No a Regional who over sees there property that they were promoted from should find there new role and what the means. Due to a new property manager coming the staff need to show respect and understand the chain of command.
While it is easy to get/report directly to the regional, they should not. As a property manager you cannot build a bond/trust with your staff in-site and regional unless regional promotes the chain of command.
While the regional can be a friend, it should keep that relationship to be personal and not on a professional level.
Don’t give up, if you like the company and just keep doing your job and if it keep persisting contact hr dept. for potential guidance.
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Guest Insider Micromanager at it’s best. Truthfully, those are not ready to be promoted.
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Does anyone have a good recommendation as a Regional for an app to help keep track of multiple properties when visiting. Inspections, notes, lists, etc.

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Leah Love Evernote
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Chad Christian Side Audit Pro
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Christina Parks Site Audit Pro for the win!
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Shelly Griggs I use Site Audit Pro
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Guest Insider Zinspector
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Guest Insider Site Audit Pro! I have used it for years!
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Kimberly Smith Trello is free.
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 Are There Resident Bullying/Harassment Best Practices?It's simply a part of any property; your residents aren't always going to agree. This makes conflict inevitable, but the key turning point is when it turns into bullying and harassment. To be clear, the Fair Housing Act states that resident bullying and harassment cannot be tolerated. Are you sure that your property, as a whole, has the best practices in place when it comes to resident b ...

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With the help of the National Apartment Association (NAA), we're is following these key issues for apartment maintenance teams.EPA's 'Impossible' Lead Hazard StandardsRental properties could be deemed a hazard with an almost zero lead level.The Environment Protection Agency (EPA) recently published a proposed rule that would dramatically alter the way lead dust hazards are classified. The agency has proposed that any detectable amount of lea ...

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If you're trying to make a name for yourself and your target audience lives in multifamily communities, you need to use powerful branding strategies for multifamily properties. Establishing a strong brand can give your property an edge over competitors, gain the trust of potential renters, and improve the likelihood of successfully leasing the rental property. In this guide, we'll go over some effective multifamily marketing strategies that work. ...

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