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I have a tenant who lived here in the past moved out 2018. While here never got along with neighbors always calling police on people for nonsense. Left several negative reviews online about the property and staff. Now they’re coming in office, submitting Zillow inquiries wanting to come back. I do not want her back it was nightmare last time and it will be the same again.
Do we have to allow a past tenant to apply and move back? I’ve been...
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Jennifer Ryan I'd just chalk that up as a bad rental history and move on to the next. her rental history with you is AS important as it is anywhere else. Why invite a headache back?
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Tonya Burton-Clark Jennifer Ryan yes that’s what I am wanting to do. I just don’t want her to try say I was discriminating against her or something.
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Kathi Marie Jennifer Ryan Exactly this. We always make sure to document our interactions. I have actually had conversations with past residents inquiring and the first thing I always say is 'let me take a look at your file from the last time you lived here, to see if you were current on rent and had any issues or negative interactions with neighbors or management". A lot of times I get an 'oh, you have all that?' haha..darn right I do. I would never invite a headache back.
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Sarah Yadira Hong Jennifer Ryan we had the same situation and informed the person that they “welcomed to apply” however would more than likely be denied due to the negative rental history. They came in 5 days in a row, we provided the same answer and thank goodness they didn’t apply.
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Guest Insider No, you do not have to allow her back. Hopefully you have documentation from the previous experiences, but your history proves you’re denying her for something that doesn’t violate fair housing.
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Guest Insider Same as refusal to renew based on behavior.
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Brandy Blazen I just had this happen too! Just ask them why they would.want to move back if they were so miserable the 1st time. I've even discussed the previous reviews. With that said, follow your company's screening criteria. If they qualify, then they get to move in. Hopefully, part of that criteria is rental history. I let mine know she can certainly reapply but rental history is a factor and she would be declined. I'm so glad we have very detailed documentation. Best of luck.
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Guest Insider Yep, take the app, deny on prior history (yours), my lawyer told me, being an a**hole is not a protected class.
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courtney jennings We have a not qualified list. People are put on this list if they apply and do not qualify or move out owing balances, did damage, or if we have documented their behavior.
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Guest Insider Absolutely not just tell her that there is a bad history of her rental verification and no
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Guest Insider I'm very interested to know what your attorney will say. As for everyone sounding off here, I understand where they are coming from, but all of my fair housing training and training in the industry has taught me that I cannot deny a person based on my personal opinion and experience. That unless the screening criteria denies her, I cannot. Now, I do strongly believe in having an upfront conversation with her that lets her know that her residency this time cannot mirror her residency before, but I have never heard that you can deny, or tell someone they are denied, based on their previous history of negative behavior like this. Maybe no one has told me before, but I feel like that's a verrrryyy slipper slope.
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Jennifer Ryan But you can deny a bad rental history which the resident has from this property. Bad rental goes further than not paying rent.
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Karen Mallinger You can’t tell them not to apply, but maybe they will surprise with something like credit going south since you last knew them. And I agree, do you ask about complaints, conflicts with neighbors, lease violations, etc. on your rental verification? That’s an easy denial based on rental history if you’re asking that about everyone else.
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Guest Insider She can apply… you don’t have to rent. Her prior behavior will make her unqualified.
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Melinda Sharp I’m in Indiana. I was told by a reputable attorney that you absolutely do not have to approve someone’s application whose rental history shows unfavorable qualifications: especially when you have personal knowledge and have documentation. Sometimes you have to stand up to the bullies.
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Miles Scruggs Just deny her. Being a difficult person at this point is not a protected class. I don’t know why you are even considering her in the first place. That is a bit weird.
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Megan Goodmundson What will be your reason for denial? A bad review of management? That sounds like retaliation. Calling police on neighbors? Look at her payment history, the condition at move out, did she comply with other rules and regulations? Denying for being vocal about her dissatisfaction sounds too similar retaliation
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Antonio Leon Megan I disagree. If this resident made life difficult for other residents AND management then they don’t have to be allowed back.
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Laura Renaldo Also where did she go? You could certainly use that rental history as well as your own documented history. But print those reviews out before she goes in and deletes them.
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Tonya Burton-Clark Laura Renaldo the place she went to did non renewal due to issues she was having there. I have screenshots of all reviews. Just crazy that people can act anyway they want, treat staff horribly and we can’t do anything just have to allow them back
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Laura Renaldo I think you are good to go especially with that rental history. Just let her apply and have your evidence ready to go from both properties.
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Guest Insider My favorite thing to tell my staff: being an asshole is not a protected class.HOWEVER, this really comes down to the particulars of why you want to deny her and how well you and your team documented it. If it’s just because they were voicing their displeasure and calling police (unless it went far enough to be warned for harassment), I wouldn’t see that as enough reason to deny them. Refer to your lawyer since the answer really varies depending on what you have documented on your end.Also previous rental verification should be reviewed as well.
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Guest Insider If you have any documents in her past resident file to back you with poor tenant history then use it. No discrimination there.
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Guest Insider How far back do you go on rental history? If you do 5 years or more you can deny them over rental history as you would be one of those.
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Jose Maciel I never deny someone the option to apply. In your situation I wouldn't either but, I would weigh heavily on what her "previous management" says!
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Guest Insider After 37 years of Prop mgmt I have found that if they are coming back after being so "unhappy" it usually means they had issues at other props and you are thier last resort. Shouldn't be a problem to deny based on rental history. If they insist I am sure they will get bad references elsewhere.
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Guest Insider You do not have to accept her application and you do not have to give answer why.
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Guest Insider Just rent to a person that is even a little more qualified Justified on all ends right there.
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Guest Insider You can deny an applicant based on a bad rental verification (in most states) so I would think you can deny them based on that?
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Guest Insider Bad reviews isn’t a reason to now re-rent. You need to have documented complaints, Damages etc. Just cause you don’t like her and she made your life hell, isn’t a valid reason
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Fred Montgomery My second ex-wife wasn’t allowed in several places because of her bad behavior there. This shouldn’t be any different. I’ve seen several people non renewed for being disruptive to the community and even a couple evicted. I wouldn’t even take her application if I knew she wasn’t getting in because to me that’s stealing her fees. Just tell her “hell no” and let the chips fall where they may.
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Guest Insider Send yourself a rental verification and fill it out honestly
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Guest Insider When she moved out did you give the next landlord a good reference?
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Guest Insider Did you issue any lease violations while she was living at your property?
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Guest Insider Absolutely you should qualify based on current criteria. You can't reject an application based on the fact the person is a pain in the butt!
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Guest Insider Lots of thoughts here, it's hard to deny anyone who qualifies by law.HOWEVER, if you have the proper documentation of how they were prior to moving out, causing problems, disrespecting neighbors, etc. You can deny them. Make sure you've never done a Rental Verification stating you would lease to them again. That would be a bad Fair Housing mistake.You might want to use all her reviews that she has posted. Explain you will not rent to someone who has defamed the name of your community. CHECK with your corporate office, but I'd do whatever or find whatever to not let them back at your community if they were that unhappy.Uugh!! Why do we, as Property Managers, have to wear so many hats!
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Cindy Shearer At least you know up front what you are dealing with. We have had 2 or three repeat tenants thst were just about gold on the first go around. The second time around, we were glad to be rid if them when their lease was up. In fact, one of them, we did not offer a renewal lease to them when the lease was up.
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Tonya Burton-Clark I accepted and processed their application. Credit did not qualify, income did not qualify and rental reference I received from past landlord was a negative one. I am going to send application packet to another property manager in our company and let her make the decision. That way prospect can’t come back and say I denied for any retaliation reasons.
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a Guest created a new topic ' Voucher Documentation' in the forum. 3 hours 58 minutes ago

Hi everyone,

I'm looking for some recommendations/best practices on tracking voucher-holding residents on a fairly small scale. Most of the markets in which we operate have passed source of income legislation in the last few years, and we're still struggling to define our practices as we did not...

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Technology plays an integral role in enhancing various aspects of life. Younger generations, who are the primary drivers of the rental housing industry, now expect a living experience that delivers a new level of convenience and comfort. It may sound harsh, but renters may refuse to rent in a community that fails to adequately meet their tech preferences. Residents are redefining convenience and connectivity as part of their quest to gain greater ...

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Internet Listing Services (ILS) have long been the cornerstone of apartment property marketing, serving as vital information hubs to establish online visibility and generate leads, reminiscent of the early 2000s Windows background era.However, recent years have witnessed a paradigm shift in the discourse surrounding apartment marketing. Communities now prioritize investments in websites, branding, Google Ads, and broader digital marketing initiat ...

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Managing a multifamily property efficiently often involves optimizing how rent is collected. For property managers, automating resident payments means creating a system where all forms of payment, including checks and cash, are converted into digital transactions. This approach accommodates residents' payment preferences and enhances the efficiency of processing rent payments for the property management company on the back end.What is an automate ...

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 If done incorrectly, attempting to generate leads from sources outside of your industry in an attempt to grow your company or earn referral fees may be rather discouraging. For your business, reaching a wider audience and drawing clients from non-traditional sources can be transformative. This is a summary of how to modify your approach to appeal to a larger audience.Targeting A Broader Market:Some Of Your Marketing Focused On A Broader Geo ...

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Do you all use a punch makeready checklist?

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Guest Insider Yes ,I created one that I attach to SODA so from beginning we will know what is going to be needed at walk through
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Guest Insider Peachtree has a Make Ready book, that seemed to work well on the properties I have been on.
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Guest Insider Yep!
Used to be paper, now part of our workorder system.
Same with painting for turns.
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Guest Insider All our systems are automated.
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Apartment market conditions continued to weaken in the National Multifamily Housing Council's (NMHC's) Quarterly Survey of Apartment Market Conditions for April 2024. With the exception of Sales Volume (52), which turned positive this quarter, the Market Tightness (41), Equity Financing (49), and Debt Financing (44) indexes all came in below the breakeven level (50)."Inflation has come in hotter than expected over the past few months – as the she ...

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 The advent of adaptive reuse multifamily developments is now. But what is adaptive reuse—and why is it suddenly popular? Adaptive reuse is redevelopment that takes an existing structure and adapts it for another use. In multifamily developments, this can look like a partially remodeled historic hospital converted into a mid-rise apartment community. (The project also employed new ground-up development.) Adaptive reuse has become more popula ...

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Should a regional manager be put in charge of the property from which they were promoted? Should the staff report to the property manager or should they continue to report to the old manager that is now the regional manager? The staff has been instructed to call the regional manager and ignore the manager if the staff doesn't like an answer that they get from the manager. The regional schedules meetings and work on property and purposely leaves... Show more

Guest Insider No a Regional who over sees there property that they were promoted from should find there new role and what the means. Due to a new property manager coming the staff need to show respect and understand the chain of command.
While it is easy to get/report directly to the regional, they should not. As a property manager you cannot build a bond/trust with your staff in-site and regional unless regional promotes the chain of command.
While the regional can be a friend, it should keep that relationship to be personal and not on a professional level.
Don’t give up, if you like the company and just keep doing your job and if it keep persisting contact hr dept. for potential guidance.
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Guest Insider Micromanager at it’s best. Truthfully, those are not ready to be promoted.
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Does anyone have a good recommendation as a Regional for an app to help keep track of multiple properties when visiting. Inspections, notes, lists, etc.

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Leah Love Evernote
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Chad Christian Side Audit Pro
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Christina Parks Site Audit Pro for the win!
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Shelly Griggs I use Site Audit Pro
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Guest Insider Zinspector
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Guest Insider Site Audit Pro! I have used it for years!
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Kimberly Smith Trello is free.
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 Are There Resident Bullying/Harassment Best Practices?It's simply a part of any property; your residents aren't always going to agree. This makes conflict inevitable, but the key turning point is when it turns into bullying and harassment. To be clear, the Fair Housing Act states that resident bullying and harassment cannot be tolerated. Are you sure that your property, as a whole, has the best practices in place when it comes to resident b ...

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With the help of the National Apartment Association (NAA), we're is following these key issues for apartment maintenance teams.EPA's 'Impossible' Lead Hazard StandardsRental properties could be deemed a hazard with an almost zero lead level.The Environment Protection Agency (EPA) recently published a proposed rule that would dramatically alter the way lead dust hazards are classified. The agency has proposed that any detectable amount of lea ...

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If you're trying to make a name for yourself and your target audience lives in multifamily communities, you need to use powerful branding strategies for multifamily properties. Establishing a strong brand can give your property an edge over competitors, gain the trust of potential renters, and improve the likelihood of successfully leasing the rental property. In this guide, we'll go over some effective multifamily marketing strategies that work. ...

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Please see photo for question…originally posted to incorrect account.

Please see photo for question…originally posted to incorrect account.
Brooke Frederickson We allow wreaths, but we also have a policy that 'holiday decorations may be displayed 30 days prior to a holiday and must be removed within one week after the holiday.'
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Guest Insider well that could prove problematic in regards to religion
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Guest Insider Depends. Prob. Not worth the trouble, honestly.
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Cassie Nech I would think that asking someone to remove religious holiday decor could be seen as discriminatory. I could be wrong though
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Guest Insider it could definitely bring about some questions
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Guest Insider Honestly? So many are struggling right now, if they want to prolong Christmas all year it's not hurting anyone.
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Kim Halstead  I agree…the reason for the question is that I’ve gotten some complaints from other residents and staff…just trying to figure out what everyone else is doing
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Brooke Frederickson  I had a neighbor who once had a giant blow up santa in his yard into March. I am all about the idea of winter lights, but the blow up santa was a little much. Is the wreath closer to winter lights or blow up santa? I think that's a reasonable question to ask here.
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Kim Halstead haha it’s just a simple wreath that says merry Christmas
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Brooke Frederickson I could get on board with a simple evergreen wreath but I think the 'merry christmas' sign takes it into 'please take it down' territory. Admittedly this is one of the reasons we have a lot of policies regarding this sort of thing.
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Guest Insider honestly? I would just tell my residents it’s not hurting them so let the other resident live their best life and worry about themselves. Sheesh. The blow up Santa I get but it’s a wreath. Half the world wants that Christmas spirit year round and at this point needs it.
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Kaylyn Tidwell Seasonal decor is allowed during that season and then should be removed. They can keep Christmas decor up inside if they so choose.
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Guest Insider I have a resident who is alt and decorates his entire apartment in Halloween decor year round…he has what could be considered a Halloween door hanger up, but until someone complains I don’t mind…it makes him happy.
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Guest Insider Yes remove it! I always send out reminders that when the season is over all seasonal decor should be removed.
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Guest Insider 30 days after the holiday
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Guest Insider I recently tempted at a property that had in Community Policies that they had 2 weeks after each Holiday to remove all decorations. But non Holiday wreaths were fine.
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Guest Insider Honestly when you try to enforce it people do not like being told what to do, so it causes so much more unpleasantness and bickering. 100% not worth it!
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Guest Insider I had a resident who kept her Christmas decor up until her son came home from an overseas deployment. Sometimes there might be a reason for the decor staying up. We still have people with holiday lights up.
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Good morning everyone! On the hunt for a new Procurement and accounting software! We use yardi voyager 7s(soon yardi8). We currently use Avid Exchange for Accounting and recently ended Yardi Marketplace. Any leads you can offer would be amazing!

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Guest Insider Appfolio is a great completely integrated platform worth investigating!
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Guest Insider Absolutely AppFolio! It’s the easiest out of all of them to learn and has everything for leasing rolled into one. Text functioning, direct emailing, etc. They’re reporting isn’t quite as in depth as Yardi, but still has everything you need.
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Guest Insider We use Coupa. Personally I really love it, plus vendors have the Coupa Supplier Portal where they can go to manage their own invoices so it can cut back a lot on your work, and it really is very simple to use.
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Guest Insider Rent Ready has automated scheduling and a quality controlled vendor network - you can also bring your own vendors.
Their integration is free and as soon as you put a unit on notice vendors are scheduled right away. Billing is easy and most of the support staff came from property management so they are easy to work with.
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Katie Roncadori So are you not using any of Yardi’s accounting functions or additional products like P2P (payables and invoice management as well as bill payment), AR manager, Payments Manager?
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Joy Arsham Anzalone Isnt avid exchange for payables ? You’re saying you’re using it for accounting? Isn’t it just payables ?
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Felisha Miller Can I ask why you stopped Marketplace? I'm looking at this now.
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Jami Blenner there is not a mobile app which caused a rift in buyin from the users up front. You cannot make custom purchase lists on a mobile browser, which caused some frustration beings that our maintenance professionals were the ones who would have benefited the most because of it. The price comparables for the catalogs that we had were higher than your typical Amazon listing which ended up having the guys order outside of marketplace. Home Depot and other vendors required you to get a credit card for every single property, and their credit card application and paperwork was extremely tedious for the team. You personally cannot manage or administer the platform for users, you always have to send requests to yardi to add/remove/ move users to other properties.
Just overall it wasn’t a good fit, even though I really wanted it to be! In the end I have to be considerate of how it affects the users.
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