If fully implemented, this isn't about eliminating jobs it's about transforming how work gets done. Most roles will evolve rather than disappear, as more than 𝟕𝟎% 𝐨𝐟 𝐬𝐤𝐢𝐥𝐥𝐬 𝐬𝐨𝐮𝐠𝐡𝐭 𝐛𝐲 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐫𝐬 𝐭𝐨𝐝𝐚𝐲 𝐚𝐩𝐩𝐥𝐲 𝐭𝐨 𝐛𝐨𝐭𝐡 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐚𝐛𝐥𝐞 𝐚𝐧𝐝 𝐧𝐨𝐧-𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐚𝐛𝐥𝐞 𝐭𝐚𝐬𝐤𝐬.For the multifamily industry, this means AI can take on routine, time consuming activities freeing teams to focus on resident experience and strategic growth. For example, digital "agents" could hand ...
Mortgage Rates Slip Below 6 Percent for First Time Since August 2022The current administration has proposed a range of ideas to help young families achieve homeownership, including bringing down mortgage rates, and banning large institutional investors from buying residential homes.Here's how the president's latest idea surrounding mortgage bonds would work.A mortgage-backed security (MBS) is a bond comprised of home loans. Thousands of individua ...
I've spent over 20 years in this industry, and more than the last decade of that has been as a remote worker across different organizations. Getting remote work culture right can be difficult, and when it all comes together with a great team, it feels a little like magic. We don't do the forced fun of mandatory Zoom happy hours or the hollow "we're a family" corporate speak that makes everyone cringe. MFI an ...
There’s a growing narrative around “institutional investors” in single-family housing that deserves a more precise, data-driven framing.
Institutional capital represents roughly 3% of the single-family rental market, and only about 0.5% of the total single-family housing stock overall. Even...
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For all of us who have been in the industry for decades, name something we used to do that those new to the industry today wouldn't believe we did.
Posting rent for 600 units on the computer lined paper using the four color push down pen. If I remember correctly: black for current, red past due, blue for deposit and green for prepaid. And then balancing each page.
Taking a credit report over the phone and writing down each line: Revolving credit/ Sears/ 1,1,2,1,1. So tedious!
Putting together the mandatory monthly newsletter for residents and then running to the copy store before we had printers!
Dragging hoses and sprinklers around each building before sprinkler systems and then hiding them behind the ac units before the DM visit!
Tracking vacation and sick time manually for a staff of 21 and faxing in payroll!
Having a baby and returning to work after two weeks - no paid leave, FMLA didn't exist!
Dying carpets in house. A tan carpet became a lovely chocolate brown! Residents socks would pick up the color on their soles.
No other fees rent only
Blowing up balloons every morning to tie to the same string to put at the entrance daily
Making Otis Spunkmeyer cookies daily
Tasks took more time, but it was less stressful.
Using Corded office phone
Using an Adding machine and typewriter. No computer.
Moving residents names from one side of a bulletin board to another when they paid rent.
Knocking on doors to collect rent.
One write system
Skyline software in late 80's.
Keeping track of traffic, unit turns, maintenance calls all on paper.
Determine a security deposit based on one's credit check by looking at each account they had.
Sending snail mail thank you cards for a tour.
Taking CASH for rent payments! Yikes!!!
Building a team where every member shines and thrives is the key to success. When each team member brings their unique strengths and skills to the table, there is no need for a singular leader to stand out. Instead, the collective power of the team propels them forward towards their goals. To create a team like this, start by valuing each member's contributions and strengths. Encourage open communication, collaboration, and mutual respect. E ...
Cable ISPs call Mbps "speed"—it's not. Discover the 4 metrics that matter for fiber backed WiFi for multifamily properties and why property owners need transparency.For 30+ years, cable internet providers have built a $100+ billion industry on one simple deception:They call "Mbps" speed. It's not.The Shipping Truck Analogy: What's Actually Happening with Your InternetThink of internet performance like shipping cargo in a semi truck. This makes th ...
Expect a noticeable deceleration in apartment demand in 2026, at least as the industry defines it through absorption. This isn't a deterioration in fundamentals; it's a function of supply.Absorption and new deliveries move in tandem. With construction starts and completions rolling off meaningfully, absorption will mathematically follow. The more relevant variable is relative speed. If supply contracts faster than absorption, vacancy can still co ...
Located in Houston Texas
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In property management, strong customer service is often praised as the key to successful leasing and resident retention. Leasing professionals are encouraged to be personable, attentive, and helpful in guiding prospects through the decision-making process. However, it is in these well-meaning interactions that one of the most common and costly fair housing risks can emerge: steering.Steering rarely begins as an intentional act of discrimin ...
I continue to enjoy my work; however, we have seen an increase in aggressive behavior from residents that has become increasingly concerning. Fortunately, I have personally experienced only a few incidents that raised concern, but those situations were genuinely unsettling.
There is now an emerging trend in which individuals enter office spaces, record staff members, verbally harass them, and post the interactions on TikTok. In the examples I...
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Remember, your safety comes first.
When in doubt, I’d just call 911.
This post is just another reminder why there should ALWAYS be 2-3 people on the office at a time. (Preferably 3, one leasing agent leaves to tour, and a crazy person comes in then there’s a witness. Same for employee SH).
I took my daughter to start looking at her first apartments this weekend and going into the leasing office seeing young female leasing associates completely alone, it’s just not okay.
Not just for their safety but even a customer service standpoint.
So if you feel like people are getting less rational and logical, and more emotionally unstable, you're correct.
My advice, if you want to continue interacting with humans in any capacity, it's recommended that you not only know your company's policies, but the laws behind those policies.
Example: Resident says "Why did you post a notice on my door saying that you're going to evict me just because I'm one day late on the rent?"
❌"Because I can have you evicted, and I'm going to keep on posting notices until you pay or leave!"
❌ "My company requires that I post... Show more
So everyone should quietly take abuse, instead of stating facts?
If you can’t state any facts, remove yourself-
Entitlement sucks, but how many companies (& managers/staff) are all about the $, fees, and aren’t really taking care of the residents anymore? Think about it, that’s a loaded question.
Also the reviews people put on Google are such blatant lies. They forget to mention that their getting evicted or have a 10 lease violation pending.
Most of us have a shelf or a drawer filled with bric‑a‑brac; little objects we picked up because they seemed useful, clever, or because someone insisted we needed them. Individually, each piece has value. Together, they become clutter. They take up space, demand attention, and eventually make it harder to find you ultimately need.Our tech stacks aren't much different.There was a stretch of time not too long ago when technology was the only w ...
As we move into 2026, multi-dwelling unit (MDU) property owners are driving the boundaries between virtual and physical living spaces. Cloud-managed networks, resident portals, smart building solutions, and connected access solutions continue to gain widespread acceptance in apartments, student, and mixed-use properties.While beneficial for residents and operational improvements, new levels of technology increase cybersecurity risks. During ...
Imagine this… You're wrapping up another routine (as far as routine goes) day at the office, when at one of your multifamily properties a tenant slips on an icy walkway. What seems like an innocuous minor incident balloons into a $25,000 liability claim, complete with legal fees, medical expenses and downtime. Sound familiar? In the real estate world, these "hidden landmines" aren't just anecdotes—they're a multibillion-dollar reality. Acco ...
Managing maintenance for multifamily residential assets presents unique opportunities to operate more efficiently, regardless of whether you have dedicated maintenance teams assigned to each property or not. Operational inefficiencies such as ineffective contact centers, technicians with insufficient information, and repeated attempts to solve the same lingering problem all hurt profitability and erode resident satisfaction. But just as minor ine ...
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11 Feb -
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18 Feb
