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Advice needed: I am working on this with my regional as this just came up over the weekend and we are off for the holiday today but I have gotten 3 resident complaint emails about a resident over the weekend (who has been an ongoing complainer to management about things himself that he doesn’t think we do well or other residents being loud etc) the complaint and concern is that he was taking pictures and or video of young girls in the pool... Show more

Guest Insider Discuss with regional and attorney to see what can be done. Take all their information down and see if there are witnesses, etc. document everything and then do what your regional/attorney advise.When is his lease up, can you non-renew?
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Tami Anderson Now until January 1,2024 . I think mutual termination would be our first step but he declines any meetings when I am going to do this as he is not dumb and he knows that we can take steps as such.
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Guest Insider Bottom line is you must have your management company's approval in order to do anything. If they do not back you up, then you are liable for anything during this guy's lifetime....and the other resident's lifetimes.
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Guest Insider I feel like there's something in your lease that probably states that each resident is responsible for the welfare safety and comfort of their neighbors and that would be a lease violation if those were not upheld.
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Megan Goodmundson police are blowing you off, being lazy. escalate it in the ranks of your local precinct. issue a termination to the creep, revoke his pool area priveleges
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Tami Anderson Megan Goodmundson that is the first thing I’m doing is locking him out of the pool. Thank you I will follow up with the police chief on these reports.
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carol adams You can non-renew him if his lease is up soon.
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Guest Insider Carol Adams That's the easiest solution, if you can't get the cops to get him on a crime, and tenants are complaining, non-renew. You're not saying they did anything wrong, but that tenant may not be the "best fit" for the community
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Guest Insider At this point I would offer him to be let out of his lease. He is not happy, this is obvious and seems there is nothing that would make him happy otherwise.
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Guest Insider We had a similar issue but this person was mentally unstable and posting videos of residents minding their own business, walking their dogs, tinkering in their garages, etc. onto social media and writing things that could ruin their lives like “this person tried to sexually assault me”. With our media laws we couldn’t do anything about that part BUT with enough resident complaints of her being a nuisance we were able to serve her with what we call a 10/15 in my state. 10 days to cure the issue or 15 days to vacate. If the issue does not resolve and they do not move, we evict. You just have to make sure you have all the documentation from past issues, etc.
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Guest Insider Police - which you are not. Make a report, get a copy. Parents should file police report. Focus on real, proven lease violations and make sure your company's legal advisors are aware.
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Lisa Vercellino Not sure what is in your lease contact, in Texas, you would do a lease violation, if he does it again 72 hour notice to vacate and go from there. He cannot be bothering other residents.Just out of courtesy, in the pool in January. Do you have a heated pool?
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Guest Insider Lisa Vercellino I wondered about the pool too.
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Guest Insider Lisa Vercellino heated indoor pools are pretty common at communities in MN!
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Lisa Vercellino Ellen Timmers, ok. They are definately not a thing in Texas.
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Tami Anderson Lisa Vercellino indoor pool and hot tub.
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Guest Insider Contact your attorney for sure. If you have consistent documentation I would think you could do an emergency notice to vacate.
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Guest Insider Do you have a pedophile website for your count or state to see if he is listed?
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Guest Insider Ann Logan Caffey I could check that. He moved in 2 years ago and he was screened and nothing of the sort was on his record.
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Guest Insider Tami Anderson see if something changed. Take pics of him taking pics of kids and keep making police reports.
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Dave Scruggs Slow down people....! Sure, he may be a creeper. He may be a photographer. He may just like pools. "There is no expectation of privacy at your pool as long as he is a resident." He can legally take all the photos he wants to. I know it sucks, but that's the law.
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Kathy Chaney Dave Scruggs never assume as the saying goes.
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Tami Anderson Dave Scruggs good point. That’s why I need the input. It’s good to have everything in mind when I meet with my regional in the morning.
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Guest Insider No offense to anyone, but if this were my child I would be pushing the police! Especially if a minor. That is BS that the landlord has to do. The landlord is responsible for lease violations but not criminal activity of video minors. You should follow attorney advice and if parents aren't willing to pursue and testify you may not be able to do anything. Landlords are not law enforcement. We can not determine if something is illegal. We are not a judge or jury. It is no different then if in a grocery store and you notice someone filming your child. You call the cops not expect the store employees to handle
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Guest Insider I agree and I am for the women who’s children we in the pool being filmed and photographed. Took a lot in me today besides being home with my 4 year old, to not go to my property and knock on his door and tell him how I feel about his actions personally. I have 4 children of my own.
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Guest Insider I would send him a notice to vacate/non renewal of lease. Put it in writing. Doesn't need to be done in a meeting.
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Jeff McDonnold Hold up. There was a pool party in Minnesota in January
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Tami Anderson Jeff McDonnold indoor pool and hot tub here in mn
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Debbie Gallogly We have found that local "police" tell us they can't do much because it's private property, so we've gotten into the habit of calling the Sheriff. Try them and see if they'll have a conversation with the guy. The parents can also call the sheriff to file complaints.
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Cindy Shearer Next time his lease comes up for renewal, give him notice that his lease is not being renewed. We have done this in the past with problem tenants. They go somewhere else to annoy people!
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Brenda Davis The easiest thing to do is a lease non-renewal. The more you “accuse” him of things from second hand info the more problems you will cause for your property owners. 1st, hopefully you have a written and signed complaint from each of the residents. If not good luck if you end up in court with this guy. He could/can turn this back on you as you are harassing him or worse retaliation because of his prior complaints. Good luck
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Tami Anderson Brenda Summers Davis I have 3 emails from 3 different residents about this and other occasions that have come up since these residents have talked to each other w this pool incident. The mother of the girls has video of him videoing them. And the man who called the police, he approached him and he told him he was just “getting exercise” walking around the pool.
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Brenda Davis Tami Anderson every office should have a standard “incident” report that anyone with a complaint or injury is required to complete which includes; a place to check off if a complaint, property damage or injury, nature of incident, date and time & location of incident, COMPLETE detail & their name, address, contact info AND their signature. Have a disclaimer at the bottom that states your contact information will be kept private unless required for a court hearing or required by our property insurance. This sets you up to be able to explain that you will not advise the neighbor as to who complained unless it is needed for legal action. Keep in mind that any neighbor can harass another and what you don’t want to happen is to unknowingly get caught up in the middle of it. If they want to complain by all means take time to listen NEVER disclosing that you’ve had other complaints. Listen, advise them you will email them the complaint form and that you’ll be happy to address the issue once... Show more
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Dave Scruggs I smell a lawsuit for those that don't understand the laws, just saying!
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Guest Insider 30 Day notice I know your lease has verbiage about respecting neighbors peace and privacy
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Tami Anderson Thank you everyone. It’s a touchy thing but I know laws can be weird and we have to be careful. I will discuss and save all emails and anything else I get in his file and also involve our attorney before taking any action.
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Merridy Lanzy creepy...do a lease termination maybe
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Guest Insider Also, do you have a courtesy officer onsite who may help you address the issues?
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Tami Anderson Christy Gomez-Casillas no I don’t.
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Tami Anderson Christy Gomez-Casillas I need one of those though I feel like most days
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a Guest created a new topic ' Voucher Documentation' in the forum. 11 hours 3 minutes ago

Hi everyone,

I'm looking for some recommendations/best practices on tracking voucher-holding residents on a fairly small scale. Most of the markets in which we operate have passed source of income legislation in the last few years, and we're still struggling to define our practices as we did not...

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Technology plays an integral role in enhancing various aspects of life. Younger generations, who are the primary drivers of the rental housing industry, now expect a living experience that delivers a new level of convenience and comfort. It may sound harsh, but renters may refuse to rent in a community that fails to adequately meet their tech preferences. Residents are redefining convenience and connectivity as part of their quest to gain greater ...

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Internet Listing Services (ILS) have long been the cornerstone of apartment property marketing, serving as vital information hubs to establish online visibility and generate leads, reminiscent of the early 2000s Windows background era.However, recent years have witnessed a paradigm shift in the discourse surrounding apartment marketing. Communities now prioritize investments in websites, branding, Google Ads, and broader digital marketing initiat ...

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Managing a multifamily property efficiently often involves optimizing how rent is collected. For property managers, automating resident payments means creating a system where all forms of payment, including checks and cash, are converted into digital transactions. This approach accommodates residents' payment preferences and enhances the efficiency of processing rent payments for the property management company on the back end.What is an automate ...

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 If done incorrectly, attempting to generate leads from sources outside of your industry in an attempt to grow your company or earn referral fees may be rather discouraging. For your business, reaching a wider audience and drawing clients from non-traditional sources can be transformative. This is a summary of how to modify your approach to appeal to a larger audience.Targeting A Broader Market:Some Of Your Marketing Focused On A Broader Geo ...

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Do you all use a punch makeready checklist?

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Guest Insider Yes ,I created one that I attach to SODA so from beginning we will know what is going to be needed at walk through
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Guest Insider Peachtree has a Make Ready book, that seemed to work well on the properties I have been on.
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Guest Insider Yep!
Used to be paper, now part of our workorder system.
Same with painting for turns.
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Guest Insider All our systems are automated.
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Apartment market conditions continued to weaken in the National Multifamily Housing Council's (NMHC's) Quarterly Survey of Apartment Market Conditions for April 2024. With the exception of Sales Volume (52), which turned positive this quarter, the Market Tightness (41), Equity Financing (49), and Debt Financing (44) indexes all came in below the breakeven level (50)."Inflation has come in hotter than expected over the past few months – as the she ...

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 The advent of adaptive reuse multifamily developments is now. But what is adaptive reuse—and why is it suddenly popular? Adaptive reuse is redevelopment that takes an existing structure and adapts it for another use. In multifamily developments, this can look like a partially remodeled historic hospital converted into a mid-rise apartment community. (The project also employed new ground-up development.) Adaptive reuse has become more popula ...

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Should a regional manager be put in charge of the property from which they were promoted? Should the staff report to the property manager or should they continue to report to the old manager that is now the regional manager? The staff has been instructed to call the regional manager and ignore the manager if the staff doesn't like an answer that they get from the manager. The regional schedules meetings and work on property and purposely leaves... Show more

Guest Insider No a Regional who over sees there property that they were promoted from should find there new role and what the means. Due to a new property manager coming the staff need to show respect and understand the chain of command.
While it is easy to get/report directly to the regional, they should not. As a property manager you cannot build a bond/trust with your staff in-site and regional unless regional promotes the chain of command.
While the regional can be a friend, it should keep that relationship to be personal and not on a professional level.
Don’t give up, if you like the company and just keep doing your job and if it keep persisting contact hr dept. for potential guidance.
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Guest Insider Micromanager at it’s best. Truthfully, those are not ready to be promoted.
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Does anyone have a good recommendation as a Regional for an app to help keep track of multiple properties when visiting. Inspections, notes, lists, etc.

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Leah Love Evernote
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Chad Christian Side Audit Pro
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Christina Parks Site Audit Pro for the win!
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Shelly Griggs I use Site Audit Pro
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Guest Insider Zinspector
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Guest Insider Site Audit Pro! I have used it for years!
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Kimberly Smith Trello is free.
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 Are There Resident Bullying/Harassment Best Practices?It's simply a part of any property; your residents aren't always going to agree. This makes conflict inevitable, but the key turning point is when it turns into bullying and harassment. To be clear, the Fair Housing Act states that resident bullying and harassment cannot be tolerated. Are you sure that your property, as a whole, has the best practices in place when it comes to resident b ...

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With the help of the National Apartment Association (NAA), we're is following these key issues for apartment maintenance teams.EPA's 'Impossible' Lead Hazard StandardsRental properties could be deemed a hazard with an almost zero lead level.The Environment Protection Agency (EPA) recently published a proposed rule that would dramatically alter the way lead dust hazards are classified. The agency has proposed that any detectable amount of lea ...

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If you're trying to make a name for yourself and your target audience lives in multifamily communities, you need to use powerful branding strategies for multifamily properties. Establishing a strong brand can give your property an edge over competitors, gain the trust of potential renters, and improve the likelihood of successfully leasing the rental property. In this guide, we'll go over some effective multifamily marketing strategies that work. ...

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Please see photo for question…originally posted to incorrect account.

Please see photo for question…originally posted to incorrect account.
Brooke Frederickson We allow wreaths, but we also have a policy that 'holiday decorations may be displayed 30 days prior to a holiday and must be removed within one week after the holiday.'
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Guest Insider well that could prove problematic in regards to religion
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Guest Insider Depends. Prob. Not worth the trouble, honestly.
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Cassie Nech I would think that asking someone to remove religious holiday decor could be seen as discriminatory. I could be wrong though
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Guest Insider it could definitely bring about some questions
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Guest Insider Honestly? So many are struggling right now, if they want to prolong Christmas all year it's not hurting anyone.
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Kim Halstead  I agree…the reason for the question is that I’ve gotten some complaints from other residents and staff…just trying to figure out what everyone else is doing
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Brooke Frederickson  I had a neighbor who once had a giant blow up santa in his yard into March. I am all about the idea of winter lights, but the blow up santa was a little much. Is the wreath closer to winter lights or blow up santa? I think that's a reasonable question to ask here.
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Kim Halstead haha it’s just a simple wreath that says merry Christmas
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Brooke Frederickson I could get on board with a simple evergreen wreath but I think the 'merry christmas' sign takes it into 'please take it down' territory. Admittedly this is one of the reasons we have a lot of policies regarding this sort of thing.
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Guest Insider honestly? I would just tell my residents it’s not hurting them so let the other resident live their best life and worry about themselves. Sheesh. The blow up Santa I get but it’s a wreath. Half the world wants that Christmas spirit year round and at this point needs it.
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Kaylyn Tidwell Seasonal decor is allowed during that season and then should be removed. They can keep Christmas decor up inside if they so choose.
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Guest Insider I have a resident who is alt and decorates his entire apartment in Halloween decor year round…he has what could be considered a Halloween door hanger up, but until someone complains I don’t mind…it makes him happy.
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Guest Insider Yes remove it! I always send out reminders that when the season is over all seasonal decor should be removed.
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Guest Insider 30 days after the holiday
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Guest Insider I recently tempted at a property that had in Community Policies that they had 2 weeks after each Holiday to remove all decorations. But non Holiday wreaths were fine.
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Guest Insider Honestly when you try to enforce it people do not like being told what to do, so it causes so much more unpleasantness and bickering. 100% not worth it!
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Guest Insider I had a resident who kept her Christmas decor up until her son came home from an overseas deployment. Sometimes there might be a reason for the decor staying up. We still have people with holiday lights up.
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Good morning everyone! On the hunt for a new Procurement and accounting software! We use yardi voyager 7s(soon yardi8). We currently use Avid Exchange for Accounting and recently ended Yardi Marketplace. Any leads you can offer would be amazing!

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Guest Insider Appfolio is a great completely integrated platform worth investigating!
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Guest Insider Absolutely AppFolio! It’s the easiest out of all of them to learn and has everything for leasing rolled into one. Text functioning, direct emailing, etc. They’re reporting isn’t quite as in depth as Yardi, but still has everything you need.
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Guest Insider We use Coupa. Personally I really love it, plus vendors have the Coupa Supplier Portal where they can go to manage their own invoices so it can cut back a lot on your work, and it really is very simple to use.
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Guest Insider Rent Ready has automated scheduling and a quality controlled vendor network - you can also bring your own vendors.
Their integration is free and as soon as you put a unit on notice vendors are scheduled right away. Billing is easy and most of the support staff came from property management so they are easy to work with.
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Katie Roncadori So are you not using any of Yardi’s accounting functions or additional products like P2P (payables and invoice management as well as bill payment), AR manager, Payments Manager?
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Joy Arsham Anzalone Isnt avid exchange for payables ? You’re saying you’re using it for accounting? Isn’t it just payables ?
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Felisha Miller Can I ask why you stopped Marketplace? I'm looking at this now.
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Jami Blenner there is not a mobile app which caused a rift in buyin from the users up front. You cannot make custom purchase lists on a mobile browser, which caused some frustration beings that our maintenance professionals were the ones who would have benefited the most because of it. The price comparables for the catalogs that we had were higher than your typical Amazon listing which ended up having the guys order outside of marketplace. Home Depot and other vendors required you to get a credit card for every single property, and their credit card application and paperwork was extremely tedious for the team. You personally cannot manage or administer the platform for users, you always have to send requests to yardi to add/remove/ move users to other properties.
Just overall it wasn’t a good fit, even though I really wanted it to be! In the end I have to be considerate of how it affects the users.
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