Any tips for busting residents who illegally AirBNB their apartments (short of booking them yourself)? It's a lease violation with us as it is at most communities. We have a few active listings at my property and I want to bust them stat. Most of them are using our model photos.
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When a resident is dissatisfied with an answer you provide them that you know is in alignment with how your company would want that situation handled whether it be a lease break option you don't typically offer, a rent concession for an inconvenience the resident had to endure, or something else...
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Guest Insider
That's definitely a no-go at my company. We can relay the resident's request, frustration, etc upwards and then get back to them with corporate office's response. But we don't just hand out our supervisor's contact info. If we gave every resident's her contact info, she wouldn't be able to do her job. We do have a resident support email (goes to corporate) we give out, when warranted, if the situation truly does need to be escalated. But we don't give out our supervisor's direct contact information.
Guest Insider
Alex Mann our company has a customer service email address and phone number we can give to residents. If I know what's up ahead of time I like to shoot them an email so they are aware of the situation.
Guest Insider
Give it to them!
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Keyfob is better, as codes can be shared. Keyfob via phone - I think you see where this is heading! www.fobcouver.ca/phone/ (www.fobcouver.ca/phone/).
Good luck!
That said, I’ve noticed a huge uptick in the last 2 years in the multifamily space where residents are listing out their unit on AirBNB/VRBO. I’ve seen residents get very creative when creating listings to avoid detection.
It became such an issue for a few of our larger complexes (300+ units), it was effecting our lease renewal rate and of course, residents leaving 1 star reviews.
With my past experience in local gov rental compliance monitoring, we felt it was worth creating a system specifically for multifamily.
Like others said, it’s extremely time consuming. And difficult to detect in more serious cases. All you can do is go through the hassle of scouring rental apps/sites as a secret shopper.
The system we created to automate a lot of this is in-house, I’d be interested to know if any larger property management firms are running into similar... Show more