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Any tips for busting residents who illegally AirBNB their apartments (short of booking them yourself)? It's a lease violation with us as it is at most communities. We have a few active listings at my property and I want to bust them stat. Most of them are using our model photos.

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Jose Maciel They don't even have pictures of their own apartment WTH.

Alex Mann Jose Maciel No. One does. The other four just snagged our model and amenity photos from our website.

Guest Insider Alex Mann those could be scammers. Lot if that going on.

Alex Mann Mike Powers Even more important that we find out who they are

Jose Maciel Alex Mann hold on you have 5 tenants doing it??? You must be in a good ABNB spot. Your company may want to consider doingbit themselves.So when someone actually rents the ABNB they are going to walk in to something completely different SMH. Issues like this is why I've considered only writing M2M contracts.

Brooke Frederickson Alex Mann to piggyback on Mike's answer, contact them and act as if they must be fake and find out if they need help reporting a fraudulent listing.

Alex Mann Brooke Frederickson I need to know who the resident is first, which I can't tell based on the listing as they all have the building address but not the unit #. And the photos don't help.

Brooke Frederickson Alex Mann oh yeah that is a problem. I think you can still report the listing though although I admit I'm not sure how that process works.

Guest Insider Alex Mann they should list a name as a host on the listing. Cross check that to your leases and screen shot listing. Send lease violation notices. Document heavy

Alex Mann No such luck. I think they're all partnered with a 3rd party entity. No host names match a resident's name.

Guest Insider Alex Mann you can message a host without booking. Perhaps create a fake airbnb account and message with questions about unit that might help. Such as are these actual pictures of unit, does it allow smoking, what type of view, is it close to pool., etc

Alex Mann I'm going to do that. I also reported the listings to AirBNB and told them about our community's policies on AirBNBing and the negative guest experience that will be had when someone who books shows up to find out they can't check in.

Guest Insider Alex Mann booking info....their email contact info shows up....phone # for issues etc.

Grace Law Is it listed in your lease that they can’t rent the units out on any platform? We had to add that clause. If you have it, go after them for a lease violation.

Alex Mann Which I just might do, but hoping there's another way

Guest Insider Unfortunately you have to reach out to those listings. Screenshot and use as proof when you issue violations. Frequently check in on those units. Then report to Airbnb. Leave bad reviews on their listings.We had a guy who kept airbnbing. We usually caught it because his guests would come to the lobby. Made it easy on us cause it was his guests getting him caught. Then just get their details of their stay if they are willing to help you.

Alex Mann I just had one guest come to the lobby yesterday for keys, that made that bust easy. But most of them here are pretty slick. Can I leave a bad review if I haven't booked their listing?

Guest Insider Alex Mann It’s been a while so it may have changed but if you had an account you could log in. Also reach out to Airbnb directly. Have your legal team prepare something or write something up. Cause when I called and was just like “Hey this is against our lease” they didn’t do anything.

Emily Munson In my experience, Airbnb has done nothing to take the listings down. Even when explaining that we’re the landlord and it’s a lease violation. And you can’t leave a review on Airbnb unless you have an account. I personally didn’t want to go that route. We ended up terminating their lease early due to the lease violation. One of ours kept renting her apartment out right up until the writ was posted!

Alex Mann Emily Munson How did you bust them?

Emily Munson Alex Mann I sent an email asking for them to take the post down, which was ignored. That’s when we went the legal route. I did have screenshots everything and saved the link just in case. Also saved the emails with Airbnb.

Guest Insider AirBnB is considered sublease the apartment which is a major lease violation, make sure you have all your information. Lease violations and documents before sending it to the attorney for eviction process

Alex Mann Jerry Davis Yep that's why I'm trying to bust them

Sherry Tompkins We have seen an uptick in "corporate lease" inquiries. During your "ask the best questions" phase of leasing, it is so important to really drill down into what they are using the apartment for. We have been able to shut down 3 in the prospect phase. We had 1 in particular that stated it was for a Traveling nurse company. Everything seemed to be checking out but the company was too new. Our corporate office made the decision for the owner of the company to personally take responsibility for the lease. The owner had a melt down. As we pressed further he was also upset that I would not allow him to hang a lockbox for his "clients" on our drive gate. Then it all came out. We are also getting scammers applying on line and paying the fees. Then they cancel within the 72 hours and think we are going to refund the fees before the fees they paid clear the bank. We are in crazy times folks.

Grace Law Sherry Tompkins we have certain wait time for fee refunds because of this problem. We want the money to clear the bank or credit card before we refund.

Sherry Tompkins Grace Law exactly

Jennifer Ryan A lot of times you can message the host with questions and they will have their name in the response.

Rochelle Kirk We had a couple people doing it and not doing a great job either so we went into two vacant units, completely remodeled them, furnished them, and put them on Airbnb ourselves. Made just under $70k in 2022 from those two airbnbs alone.

eric rivera Evict them

Guest Insider The only thing I caution you on, just for the other side of things....I'm now a flight attendant and never home. Husband still works in the industry and is gone during office hours. We have been at the same property since 2017. New manager arrived in 2019 and has been great. When she went on medical leave, the office staff and mgr from another property went to town trying to be cool. Sent me a lease violation that I'm using my apartment as a Airbnb. I had just arrived at my overnight hotel. Called the office and the leasing agent said nope I'm doing a Airbnb and if I don't remove the listing by tomorrow I'll he evicted. I said please send me proof as Ive never made a Airbnb listing. Apparently someone used a photo from Google maps of the property that I uploaded of the pool and my Google thumbnail photo was in it so they assumed it was me. Floor plan not even the same. But still she said she has proof and I'm being evicted if I don't delete it. Broke down crying in hotel room as I... Show more

The only thing I caution you on, just for the other side of things....I'm now a flight attendant and never home.  Husband still works in the industry and is gone during office hours.  We have been at the same property since 2017.  New manager arrived in 2019 and has been great.  When she went on medical leave, the office staff and mgr from another property went to town trying to be cool.  Sent me a lease violation that I'm using my apartment as a Airbnb.  I had just arrived at my overnight hotel. Called the office and the leasing agent said nope I'm doing a Airbnb and if I don't remove the listing by tomorrow I'll he evicted.  I said please send me proof as Ive never made a Airbnb listing.  Apparently someone used a photo from Google maps of the property that I uploaded of the pool and my Google thumbnail photo was in it so they assumed it was me.  Floor plan not even the same.  But still she said she has proof and I'm being evicted if I don't delete it.  Broke down crying in hotel room as I felt helpless and nothing to do.  Tried to go up the MAA corporate ladder but no one cared until manager returned.  I went and filed a Fair Housing on them but stopped the process when manager returned as I believe leasing agent was being discriminatory toward us.  Either way, a positive experience with the property lead to a horrible experience that has taken the hard working manager years to fix.  I still to this day will only work with the manager. I say all this so that if you are going to be doing this process, I would recommend it to stick with the manager and make that clear across your team.  Accusing someone on accident can lead to a horrible experience.

Guest Insider We've worked with several properties that use smartphone access and their primary reason doing so was to stop airbnbs on units. Access only works on an approved number/device by property managers, so credentials can't be shared. (also helps flush out illegal tenants that aren't on the lease). It's not a quick fix, and is an investment, but can help solve issues like this so may be something to consider for future improvements.

Guest Insider If you start to bnb your own units, Airbnb will monitor and shut down rogue listings for you. You can get an all inclusive service that also includes cleaning and renting out the unit without tpu doing anything

Guest Insider If you go through their multifamily partnership program. It used to be called Pillow

Guest Insider Try to book with them. Lol

Guest Insider You can notify them that these rentals aren’t allowed and they will block them for you.

Elizabeth Medina I tried this once and AirBnB told me I needed to work it out directly with the host.. but the thing is, the host wasn’t even the lease holder… we did finally get it taken down when we issued a 7 day notice to the lease holder, though.

Guest Insider Our HOA contacted them and they blocked our neighborhood.

Guest Insider I was a floating community director in Nashville and one of our properties was struggling big time with occupancy just because of a flooded class A market in the area. They opened it up to AirBnBs and regretted it big time! The guests would destroy the lobby and amentities area on the regular and when I was there helping, one of them busted a floor to ceiling glass window in the games room with a pool ball. Of course bc it was an Airbnb guest and no one knew which Apt they were staying in, no one was able to be held accountable. We screen our residents for a reason! Welcoming in an Airbnb next door to our residents leaves huge doors open for issues. I wouldn’t encourage them at all! It’s now like the Craigslist of traveling.

Guest Insider Check for key boxes, that require combo codes to open, that are attached to your gates or side entrances. That's always a sure sign of an airbnb. Then use a label maker to print See office before opening on it. The Airbnb guests have no idea that your property doesn't allow it. So they will walk right on into your office and tell you which apartment they are checking in to.

Best solution: Utilizing digital parking permits with an enforcement company is crucial. I have been suggesting Parkeaz for resident and guest registrations and Parkmobile for communities that want to monitize their parking in retail and visitor sections.

I spent 15 years in the property management field before finally starting Citywide Parking Services LLC. We currently handle the parking enforcement side of things and find ourselves booting 2-10 airbnbs a day from the 30+ luxury gated apartments we monitor in Atlanta, GA.

I have found that it's a very time consuming task for office managers to try and take on... Show more

Check for key boxes, that require combo codes to open, that are attached to your gates or side entrances. That's always a sure sign of an airbnb. Then use a label maker to print  See office before opening  on it. The Airbnb guests have no idea that your property doesn't allow it. So they will walk right on into your office and tell you which apartment they are checking in to.

Best solution: Utilizing digital parking permits with an enforcement company is crucial. I have been suggesting Parkeaz for resident and guest registrations and Parkmobile for communities that want to monitize their parking in retail and visitor sections.

I spent 15 years in the property management field before finally starting Citywide Parking Services LLC.  We currently handle the parking enforcement side of things and find ourselves booting 2-10 airbnbs a day from the 30+ luxury gated apartments we monitor in Atlanta, GA.

I have found that it's a very time consuming task for office managers to try and take on. Our service was created to take on the challenge free of charge to the property and then charge the Airbnb hosts $75 to remove the boots from their guests cars when they park without a permit or if not properly registered.

Chris Haseltine
404-664-8543
Www.CitywideParking.com (http://Www.CitywideParking.com)

Guest Insider I would ask them for an actual picture of the view from the patio door or whatnot. Just tell them it look like stock pictures and you want to be sure of what you are renting. Good luck! That has to be SO frustrating!

Guest Insider Do you utilize keyfob or keyless entrty for your apartments and or video on premises?

Keyfob is better, as codes can be shared. Keyfob via phone - I think you see where this is heading! www.fobcouver.ca/phone/ (www.fobcouver.ca/phone/).

Good luck!

Alexander C Hatala For the past 4-5 years, Local county governments use services for monitoring short term rental violations and non-payment of rental tax.

That said, I’ve noticed a huge uptick in the last 2 years in the multifamily space where residents are listing out their unit on AirBNB/VRBO. I’ve seen residents get very creative when creating listings to avoid detection.

It became such an issue for a few of our larger complexes (300+ units), it was effecting our lease renewal rate and of course, residents leaving 1 star reviews.

With my past experience in local gov rental compliance monitoring, we felt it was worth creating a system specifically for multifamily.

Like others said, it’s extremely time consuming. And difficult to detect in more serious cases. All you can do is go through the hassle of scouring rental apps/sites as a secret shopper.

The system we created to automate a lot of this is in-house, I’d be interested to know if any larger property management firms are running into similar... Show more

For the past 4-5 years, Local county governments use services for monitoring short term rental violations and non-payment of rental tax.

That said, I’ve noticed a huge uptick in the last 2 years in the multifamily space where residents are listing out their unit on AirBNB/VRBO. I’ve seen residents get very creative when creating listings to avoid detection.

It became such an issue for a few of our larger complexes (300+ units), it was effecting our lease renewal rate and of course, residents leaving 1 star reviews.

With my past experience in local gov rental compliance monitoring, we felt it was worth creating a system specifically for multifamily.

Like others said, it’s extremely time consuming. And difficult to detect in more serious cases. All you can do is go through the hassle of scouring rental apps/sites as a secret shopper.

The system we created to automate a lot of this is in-house, I’d be interested to know if any larger property management firms are running into similar issues.

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I am brand new to MFI and the Multi Family market and have spent a a lot of time recently on properties watching staff do their thing. I am so impressed at how the people I've met deal with what seems to be non-stop problems and a wide range of personalities (generous description). I look forward to becoming a part of this community.

Brent Williams and Lauren Niziol

Brent Williams Welcome to the community, Paul Bodell!

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Hi,

We're planning to explore our marketing efforts by partnering with an external agency. We have a small internal marketing team but we're open to partnering. But are they worth investing? I've checked out Digible but can't find client reviews from them. Do they really walk their talk? Or are...

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Not sure how I would react if I came home to this! Funny to me because it is not my dog or my blinds... wonder what was outside that he desperately needed to see. 😂

Felicia Norman My child is almost that attached to me, I can see her doing that if I were to take out the garbage. LOL (Kidding!! She's not that bad!)

Brent Williams I'm curious about what the standard reaction is on the property management side. Is it replace it now, knowing it will probably just get torn up again? Or just wait until move out and do it once?

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Marketing peeps!! How are you mananging your Facebook listings? Tools? Account types? 3rd party services etc? From what I can tell business accounts can’t list to market place etc. Using a personal account isn’t really great. We have started to create a “fake” personal account to push...

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Amber Bell We use Rentable they post to Facebook and Google for us

Miles Scruggs Amber Bell What do you mean by "posting to Google"??

Amber Bell Miles Scruggs posting Google ads. The more interaction with Google you have, then your property shows up at the top of Google searches

Miles Scruggs Amber Bell Can you send me an example of a "Google Ad"?

Miles Scruggs ahh ok. not exactly what we are looking for. Works great if your business is a single community but quickly gets diluted if there are multiple properties of different classes.

Mike Whaling FB removed the ability for business pages to post to Marketplace, so the only way you can post rentals there is through a personal account. It’s a bit tougher to track, but you’ll still see solid results in certain markets.If I’m reading your follow-up comments right, it sounds like you’re actually trying to reach owners of multifamily properties. If that’s the case, you’re probably going to have better luck participating in groups like this one and the many local apartment groups across the country. Good luck!

Miles Scruggs Mike Whaling We are singularly looking for tips tricks etc to list into facebook marketplace. We are currently using a bogus "personal" account, but seems like a fragile solution.Reaching other owners which we currently do with our existing buisness facebook group is a completely different topic and one that I want to exclude completely from the context of this search.

Guest Insider You can use a broker/real estate agent for marketplace and pay them a locator fee if they lease. However, Id say Google optimization and using a company like social kapture for ads will give you more qualified leads, where marketplace gives you low hanging fruit. Best of luck!

Laura Jordan I created a personal Facebook page for my property, and post to marketplace that way, so they don't go thru my own personal account. Rentable tried to post for a minute but their posts were never correct or accurate, or even timed correctly, because they pull info every week, which as we all know can change in a second, whether it be rents, or availability so we stopped using that company.

Kelly Noble Naturally Engaged helps communities do just that!

Miles Scruggs Kelly Noble that is more geared for driving engagement with the organic platform which we don’t really have that need. We are specifically looking for access into the Facebook market place.

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Multifamily Insiders has always been a small but mighty organization that served a MUCH larger community. Several years ago it was just myself and one other person, and I felt we were simply not progressing. The community was large and passionate, but we spent all of our time with existing programs and never seemed to get a step ahead to grow the community beyond that.It was time for a change.I asked Fel ...

Felicia Norman

Amanda Hill Going to take this opportunity to celebrate Felicia! Can't imagine MFI without her! She has a great work ethic, always figuring out ways to make programs/work more efficient, has helped guide me through these years, is always there when I need help, makes sure I am taken care of and feel appreciated. Just all in all an amazing, caring, capable person to work with. I honestly think she is the oil that keeps the company running smoothly. Such a great boss, co-worker, friend... and if you don't know what to do, just think WWFD?

Lauren Niziol Happy 5 years Felicia Norman! It's always nice to see your face here!

Felicia Norman Woah, when was this posted?? I love my job, my team, and the MFI community! Thank you Brent, for the opportunity you've provided to me, for teaching me so so much, for being an amazing leader, mentor, and above all else, being a sincere compassionate friend. We make an amazing team, small, mighty, and we get it done! (Well most of it... !!) It's been a wild ride this time around, look at how much we've done! Train the Trainer, Demo Day, Webinar Program (#notoiletfur), grown the Community, surpassed 50,000 members to our LinkedIn Group, worked with amazing suppliers, property management professionals, and a million abbreviations that only we understand (SS, LIRec, NL, MM, WW, MFI, DD.....) and we have so many laughs along the way! Sorry to say, but you're probably stuck with me for a while longer!

And Amanda, I'm honored to have you on our team, you are amazing to work with. Not to sound cliché but with all heartfelt sincerity, I could not do it without you, without your reminders,... Show more

Woah, when was this posted??   I love my job, my team, and the MFI community! Thank you Brent, for the opportunity you've provided to me, for teaching me so so much, for being an amazing leader, mentor, and above all else, being a sincere compassionate friend. We make an amazing team, small, mighty, and we get it done! (Well most of it... !!)  It's been a wild ride this time around, look at how much we've done! Train the Trainer, Demo Day, Webinar Program (#notoiletfur), grown the Community, surpassed 50,000 members to our LinkedIn Group, worked with amazing suppliers, property management professionals, and a million abbreviations that only we understand (SS, LIRec, NL, MM, WW, MFI, DD.....) and we have so many laughs along the way! Sorry to say, but you're probably stuck with me for a while longer!

And Amanda, I'm honored to have you on our team, you are amazing to work with. Not to sound cliché but with all heartfelt sincerity, I could not do it without you, without your reminders, your patience, your integrity! We are so lucky to have you too!

Brent Williams I love how #notoiletfur has become a critical part of MFI's story! 😂 Tamela Coval, you'd be thrilled!

Anne Sadovsky I adore Felicia...she is warm, friendly, smart, helpful! She held my hand through the technology
part of working remotely! Congratulations!!!!

Guest Insider Felicia Happy anniversary! This community would not be the same without you. Every Friday night workshop session and random text brings me such joy and always delivers great results. You are a goddess and we are so lucky to have you in this fam!

Guest Insider Felicia is one of the most SUPERFANTASTIC people that I know. MFI is elevated to another level because she is part of it. As a presenter and host, I have had the opportunity to be the recipient of her kindness, support, and encouragement. And as a guest on my video-podcast show, the SUPERFANTASTIC Exchange, she championed MFI and shared incredible stories and gold nuggets of wisdom.
Blessed that Felicia is part of my virtual world and in my network.

CONGRATS on 5 years with MFI!

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What are the latest trends in apartment marketing for 2023?

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Are there any Flex users here? How has your experience been?

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Guest Insider Not good. Terrible communicators and not very helpful.

Guest Insider Hate it

Guest Insider It would be great if it worked how it’s supposed to. But it doesn’t. Issues all the time with residents payments and the worst part is you can’t speak to anyone at customer service on the phone. You have to email and it takes so long to fix the issue via email. I just want to talk to a real person And as a manager you have no way of helping the resident with their issue, you just have to refer them back to flex. I wish it was better.

Guest Insider Terrible

Lauren Tagliatela Why??

Brooke Frederickson Lauren Tagliatela the biggest complaint about Flex that I've seen is that their customer service is awful. They don't have phone customer service and if you send an email you may or may not get a reply several days later. With that being said, when it works, it works great.

Guest Insider Lauren Tagliatela I second this . I’ve had maybe 5 tenants use it and only one was able to use it a full lease term with no issues . The rest either the payment would not come through or they could not get to speak with someone to answer questions

Kathy Chaney Lauren Tagliatela same when there's an issue customer service is terrible

Lauren Tagliatela Is it the tenant's that are typically delinquent that are actually using it?

Malinda Wheeler Lauren Tagliatela a resident cannot be delinquent and use Flex. Once they get caught up they can use the service.

Kelley Agnew Negative. Bad experience.

Katie Roncadori Yes, we have had very minimal issues and most of them have been user error on the resident's part. We love having it as an option for our renters who need flexibility.

Brooke Frederickson Lauren Tagliatela for many residents this would be cheaper than late fees.

Katie Roncadori The integration and set up (we use Yardi) was super quick and straightforward too.

Shannon Clark Abort mission.

Grace Howard Flex is great until your residents need to actually speak with someone.

Guest Insider Flex has definitely helped my residents! I highly recommend them!

Jennifer Trick I’m a bit leery referring residents to use it. Multiple residents have had issues with the payment transferring to our system and they can never get a hold of anyone at Flex. It seems like it could be beneficial but they have some things to work on. Multiple communities within my company have had similar issues.

Guest Insider Yes, so far it’s working out well.

Judy Rossington My residents are using it, and I have no complaints yet. They seem to like it.

Guest Insider We have been using it for over a year now and love it. Giving the residents another option for how to pay their rent. It integrates well with Onesite . We have had very few issues and our reps are very responsive if we do have any. Love it.

Guest Insider I have Flex and love this option. The customer service is via email, but they’ve always gotten back right away or my Rep is very responsive. My residents like the flexibility of splitting rent payments.

Don Wilson Works good for our residents.

Guest Insider We offer Flex, but I'd like to know if theirs another comparable option.

Guest Insider My residents are digging it!

Guest Insider I have it and it really helps my residents.

Karen Mallinger We have a lot of residents who use it and find it beneficial. We’ve had a few hiccups, but nothing major and the number of them has been small.

Guest Insider I have them on my entire portfolio and have not received any negative feedbacks with the exception of the resident being cut off from being able to use however that is usually due to them not keeping their end of the bargain.I have about 18% of portfolio that is using the service , it is a great option for the residents to have.Plus I get a nice maint in the bank account before begin of month.

Guest Insider OMG! I love flex! They have been a lifesaver for my residents this last 12 months. Especially coming out of Covid who doesn’t want to give our renters options to stay current with their rent and yet give them flexibility? My client loves it too because he’s seeing more income come in on the first of the month and it is at no cost to him. I hope you revisit this product, it’s been a lifesaver for my sites!

Guest Insider We’ve been using it about a year now, and it’s working very well. We have a lot of residents who have taken advantage of it, and it seems to be working well for them.

Joshua Hinton Recently started using it and no problems so far.

eric rivera What is Flex?

Lauren Tagliatela Eric Rivera, it’s a way for residents to pay rent in two payments but the company flex pays the housing providers on the 1st of the month in full.

Guest Insider We offer that to our residence and have for the last couple of months but we’ve had no takers. It’s not very popular at my community.

Liz Clement Lauren Tagliatela I use it at my property and for the most part it has been great. Yes they don’t have a phone number you can call if there is an issue, however, I’ve used it for nearly three years and I’ve had MAYBE 6 issues. It’s a great program that cuts down on delinquency. My best recommendation is to ADVERTISE IT EVERYWHERE. Social media, email blasts, door to door. Even discuss it upon move in. If talked about correctly, you can get a lot of residents to use it!

Guest Insider Horrible…more of a headache than it is worth

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Nikki Hodges is friends with Gerry Hunt

Mek is friends with Gerry Hunt

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Success in leadership is heavily dependent on good communication. During our state conference last month (time flies!), Tammy Longo and I talked about Leading from the Pack: Developing leadership skills while working for someone else. In addition to being the loudest presenters who definitely had too much fun, we shared some thoughts on improving your communication, no matter what your role in the organization is.Some leade ...

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Guys the NAA lease agreement states there is no charge for access to the building & amenities. Does either of your properties provide fobs and if so, how do you label it on the move-in sheet etc?

Guest Insider You can charge a $45 “deposit”, then charge for replacements when lost or not turned in at move out

Jam Modeste This May be the solution! Thanks, checking with our local attorneys for guidance.

Guest Insider Jam Modeste with most key fob software you can also just issue them their private code to use as well if they don’t want the convenience of the fob. With this system you will always know who’s entered and what time etc. so if their is vandalizing it’s easier to pin point who all was in during the timeframe the issue was reported

Guest Insider There should be a fob addendum where you can charge is they lose the amenity key or fobs. We only charge if they aren’t returned.

Chris Finetto The NAA isn’t responsible for your NOI. There’s addendums for that stuff, you can also delete or strike irrelevant info.

Guest Insider They are listed in the key section.

Jam Modeste Thanks everyone! We charge for lost keys etc. But also would like to charge for a key fob. However, I don’t think we can add an addendum to charge a fob, if the paragraph states we cannot charge for access. Checking with our attorney for guidance.

Guest Insider Jam Modeste charging for a lost or unreturned fob isn’t charging for access. We add the replacement fees where it discusses fob and key fees.

Megan Goodmundson Charge for lost fob. But getting a fob issued at move in is included. Replacement is a fee.

Judy Green We do not charge for fobs and it is considered a key or other on the TAA lease. We do charge if lost or damaged.

Patty Peterson Upon move-in we have the NAA lease/addendums and we include a separate addendum that is from the system we use in Rent Manager that is called Apartment Damage Charges and there is a line item for lost or not returned keys

Guest Insider Edit to add on the special provisions

Guest Insider My last community list fobs on the lease in open section of lease and it states if not returned there is a charge

Guest Insider Even though it’s an NAA lease each state slightly varies. Special provisions mentioned about is always a great solution for lacking content if your version doesn’t offer a fob charge area.

Carletta Richardson-Cheeseboro In student housing we would charge $50 for a lost FOB.

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Question for everyone! Do you have any success stories of residents who have provided valuable feedback or suggestions that led to improvements in the apartment community or its amenities?

Brent Williams, Amanda Hill and 1 other

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Lauren Niziol is friends with Eric Franco

In uncertain financial times, with inflation and expensive labor costs, protecting your investment and ROI can be challenging. However, for multifamily property owners and managers, focusing on existing residents is one of the most effective ways to achieve this. Retention is much more cost-effective than acquiring new ones. Satisfied residents are also more likely to renew their leases, which means a more stable income for your property.Here are ...

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The company I work for is going through major changes because a partner pulled out unexpectedly.Because of that there was a decrease in budget resulting in some of the higher up corporate workers being terminated or laid off.These "upper management" positions at the main office were basically self...

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Lauren Niziol I'm so sorry you are dealing with this! There is a lot to pick apart here. If I were to help resolve this conflict or try to get to the bottom of the abrupt change in culture the first question I would ask is this:
Were these corporate employees involved in directly managing or communicating with property-level staff before the lay-offs?
Or was the job of acting as liaison between the property level employees and corporate the role of the individuals that were laid off?

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