• loader

Who do y’all use for force placed insurance on site? I’m sure there’s more than one company. Who’s the best? Who’s awful? And, why??

Grace Howard We use RLL - renters legal liability. They’re pretty decent, as far as forced liability goes. I ALWAYS encourage them to get their own renters.
loader
loader
Attachment
Nikki Summers We use better NOI, protection choice.
loader
loader
Attachment
Guest Insider MRI's Multifamily Insurance (MFI) offers 3rd party policy tracking and PO Box Monitoring via their Intelligent Insurance Product - MFI works with any property management system and utilizes a resident insurance portal powered by AI (Artificial Intelligence) and team of experts to review all types of insurance policy documents and alert your team and the resident to coverage gaps. The MFI team takes it further by proactively reaching out to residents and requesting updated insurance and providing forced placed coverage for the gaps. We offer a super resident friendly program that also wholly protects the asset at all times. Reach out for references.
loader
loader
Attachment
Can't comment or like? Make sure to log in or register for a free account!

Hi, I’m thinking about starting a career in residential property management in the next few months and had a few questions for you all:
1) is it normal to get a lot of training in the beginning as a new leasing agent, or is it more sink or swim?
2) what is the best time of year to get hired in the business?
TIA!!

Guest Insider When I started out as a leasing consultant, it was minimal training and then I was thrown to the wolves. It sucked and was incredibly stressful but I saw it with new LCs over and over again. Training a whole new team would be easier in the winter because leasing velocity is typically much lower. A quieter office allows for more training and a slower ramp up, but it also limits the amount of scenarios they may find themselves in one day. I don’t think there’s ever a perfect time for training.
loader
loader
Attachment
Heather Blume Getting hired in the spring means it's the busy ish season moving into the crazy summer months. And it really depends on the company on how much training you get. A lot of this job IS learning on the job, but make sure you're hired by a manager who does not seem annoyed at having to train you. Look for someone who wants to help you grow your career, not just someone who says it. Ask a lot of good questions in the interview - remember, you are interviewing THEM. Fair Housing training is not optional and make sure you learn from someone who is passionate about teaching it because it's a facinating area of study. Most companies will give you the basics of it before they let you answer the phone. And yeah, it can be sink or swim, but that's all about the manager you have and the training department you've got supporting you, so always inquire about those things too.
loader
loader
Attachment
Guest Insider Look at irem.org for training info - books and webinars
loader
loader
Attachment
Can't comment or like? Make sure to log in or register for a free account!

Resident moves into a mold free unit. After living there for 7 months they report mold that, when observed, is completely consistent with not doing a good job ventilating (e.g. exhaust fan) or cleaning, and is easily cleaned with household cleaners.
They begin to howl about their rights and mold remediation.
How do you proceed?

Read More...

Guest Insider i explain how to clean and kill any type of bacteria that is assumed mold. I also explain that the assumed mold was not present at the time of move in and true mold does not just appear that quickly. I try to help understand the differences in mildew and mold and different care and still test for the potential to have all bases covered.
loader
loader
Attachment
Renae Maisano Take sample and send to lab.
loader
loader
Attachment
eric rivera I hold them responsible for all damages.
loader
loader
Attachment
Can't comment or like? Make sure to log in or register for a free account!

Hi everyone!
I've worked in property management for almost a decade but never been through a fair housing case.
The property I live at (not work at) sent out a property-wide email stating any kids under the age of 18 are not to be allowed outside alone without a parent even in cases of bus stops / walking home from school. My daughter walks home from the bus stop and I was issued a lease violation and told I have 2 more chances until I get a...
Show more

Guest Insider Lawyer up if you need things to happen faster.
loader
loader
Attachment
Guest Insider Update:Fair Housing and TWC took the case on and expedited it as a priorty.Here are the laws broken as follows:804(b) or (f), and 818 of Title VIII of the Civil Rights Act of 1968 as amended by the Fair Housing Act of 1988. & Discriminatory acts under Section 818 (coercion, Etc.)Still in the process of locating a lawyer to repersent multiple residents cases here if a settlement between HUD & Management company(and of course the residents) is not agreed upon.Once lawsuit is in process and more information is recieved I will post articles & if residents contact the news.I have recordings, evidence, and paperwork that will come out when the time is right.After discussing with the lawyer and if given the OK I will release the property / company information, I just do not want to step out of my legal rights zone or put residents in more fire / retaliation.Thank you all for the advice!
loader
loader
Attachment
loader
loader
Attachment
Can't comment or like? Make sure to log in or register for a free account!

Anyone leverage technology they like to make documenting the Move-In/Move-Out process easy for themselves and residents?

We just use a standardize pamphlet that's like 10 pages long and has every possible configuration of rooms, living rooms, bathrooms, and expect the resident to indicate which of...

Read More...

Guest Insider Livly is a resident app and it has the option to do the inspections through the app and allows them to document with photos as well.
loader
loader
Attachment
Guest Insider We use RentCheck. It’s an app. The resident takes pictures of all areas you tell them to. It has worked great for us. We also use for move out inspections and yearly inspections. It makes a pdf with all pictures, comments, and etc.
loader
loader
Attachment
Guest Insider Happy Inspector
loader
loader
Attachment
Can't comment or like? Make sure to log in or register for a free account!

How much of a rent discount does your property management company offer to employees? (Property Managers excluded)
 



Guest Insider Mine was 10% off the lease amount. Extras like storage units or pet fees not included in discount eligibility. Max discount $200.
loader
loader
Attachment
Shanna it wont let me select an option but ours would be 100% plus all utilities covered (except wifi/cable)
loader
loader
Attachment
Guest Insider 20% office staff
40% maintenance staff
loader
loader
Attachment
Can't comment or like? Make sure to log in or register for a free account!

Is it just my sites or are others seeing apartments returned in extreemly poor condition at move out? Even with residents who only lived in the unit under a year have way more damages than we saw a few years ago.

Guest Insider My best guess is that more people are working from home or staying home sick the past few years due to the pandemic. More time at home would likely lead to more wear
loader
loader
Attachment
John pippitt Here we find that as soon as 30 days to vacate is given we schedule ours only on Wednesdays to give us time to order and schedule accordingly then we reach out to our vendors so we have no issues with not being able to schedule them in so our turn times at minimum is 3-5 days and ready no later than 7 days with that no issue with conditions either bad or good is a problem
loader
loader
Attachment
Guest Insider Great process, Melanie. I first learned about the idea of a pre-walk when I got into military housing. Also, during that time, we offered a pay and go option where the resident would pay us a set fee, for example $200 for a 2 bedroom, then could leave without cleaning. All belongings and trash had to be removed by the resident, and this fee did NOT cover damages, just cleaning. Over time, we noticed that most residents would choose this option, so I have brought the idea to conventional management. It really works!
loader
loader
Attachment
Can't comment or like? Make sure to log in or register for a free account!

Anyone have any creative ideas for me in this case. Have a good long term resident. (Guy). Lately lots Of issues with his unit, police involved etc. spoke to him today and he just informed me that he got married, moved wife in and had two kids with her. Wife has two older teens as well. I told him that we are getting police calls and complaints about his unit. Never told the office he got married nor that other people were living in the unit... Show more

Guest Insider Breach of lease so you can evict both....have attorneys serve. U can be nice and maybe do a mutual rescission if you previously had a prior good rapport and don't want to tarnish rental history...attorneys will draft and serve.Pick your battles
loader
loader
Attachment
Guest Insider Trespass her and tell him if he lets her come back he will be evicted!
loader
loader
Attachment
Guest Insider You do know what needs to happen and how. Your just dreading the actions Your about to have to do. Remember everyone has a story, it's part of the human experience. You have to keep your emotions out of this and do the job. Good luck.
loader
loader
Attachment
Can't comment or like? Make sure to log in or register for a free account!

We manage our own properties. The tenant pool is very thin this year. Out of 17 applications we have had, we have only be able to approve 5 so far this year. Is anyone else having to wade through numerous applications before you can find a decent tenant?

Read More...

Jose Maciel Same for the last 6 months or so.
loader
loader
Attachment
Guest Insider January we had 29 applications/ 17 denials. So much fraudulent right now
loader
loader
Attachment
Megan Goodmundson Ive never heard of denials for job hopping or for working at temp agency. I realize private owners have way more wiggle room but perhaps the criteria has been set too strict for the market you serve.
loader
loader
Attachment
Can't comment or like? Make sure to log in or register for a free account!

Community Manager without a valid driver's license! Always has to catch a ride with someone, everywhere! How do you feel about that? Is it against your company's policy?
Things that make you go Hmmm?🤔

Lesli Frazier All employees must have & keep a valid Driver License.
loader
loader
Attachment
Guest Insider Has nothing to do with being rude. What one should have to do all should have to do. All employees should have reliable transportation and up to date insurance.- It is a burden when others feel obligated because they know this person needs a ride.- Lives on site so that isn't a problem.- What about just running simple errands that kind of come with the job, this person can't.- Drive a golf cart, this person can't. Or should I say shouldn't.Just wanted to see people's opinions, but it is company policy for all employees to have transportation and insurance. Thanks!
loader
loader
Attachment
Guest Insider Group member I don't think there is an issue if they cannot drive. What off property errands are required by the position? Why do you need a license to drive a golf cart, what state are you in?
loader
loader
Attachment
Can't comment or like? Make sure to log in or register for a free account!

Hi!
Just wondering what average raise is when going from leasing consultant to assistant community manager. About 400 units.
(In major city)
Thanks ahead of time!

Read More...

Cynthia Fox Our Assistants make $18-22 per hour depending on property size and performance. Plus commissions.
loader
loader
Attachment
Guest Insider Your local HR team , even the PM should be willing to share pay ranges by job. Values should be in quartiles.In most cases, a company is reluctant to offer more than 20% increase for job changes. It is a stupid rule.If you are asked to take bottom quartile pay, ask, what success do I need to demonstrate to get to mid range pay ?Then go do it.
loader
loader
Attachment
Guest Insider Got promoted from LC to APM at same the same complex and got a $2 raise. Took a job across country for a $18 pay raise. The money is out there (11 months experience as an APM)
loader
loader
Attachment
Can't comment or like? Make sure to log in or register for a free account!

Thoughts??
Resident in a first floor apt calls after hours to say he is locked out. We don't respond to lockouts, so Resident is advised to contact a locksmith. Locksmith (supposedly) says he can't help because privacy lock is engaged. Locksmith and fire department (again, supposedly) advise Resident to break patio glass panel to access apartment. Resident now refuses to pay for glass replacement (roughly $700).
Question: Has anyone ever...
Show more

Guest Insider I don’t know of a company that does lock outs at all anymore. It is too dangerous. So many suits for letting the wrong person in, maintenance being robbed and so on.
loader
loader
Attachment
Terry Ragland I've had the privacy lock flip on me in a hotel room and lock me out...
loader
loader
Attachment
Becky Smith You should do lock outs ... you can charge them for it if necessary... that is just ridiculous
loader
loader
Attachment
Can't comment or like? Make sure to log in or register for a free account!

Hey all! Okay I can’t do this anymore. I share an office with my assistant. It’s a small office. Everyday we come in an she smells like cat pee so badly! It’s on her clothes I’m assuming. It’s so bad that it triggers my asthma and my sinusitis horribly to where I have to double up on my allergy meds and take pain meds for severe headache and Sudafed for my sinuses! My HR and my boss are at a loss of what to do. What can I do?! I love her she’s... Show more

Laura Bruyere This could be a tricky HR situation. Have you asked her if she has a cat, & did she bring it with her today or just it's perfume? Always approach with empathy & understanding. Maybe try to address the odor without addressing the individual.
loader
loader
Attachment
Dave Scruggs Well, she is obviously "nose blind" from being around the smell so much. Just tell her. May embarrass her at first, but she will appreciate it later.
loader
loader
Attachment
Guest Insider It’s a hard conversation. I’ve had to have a very similar one with an associate with bad BO. But you have to address it with empathy and kindness before others start complaining.
loader
loader
Attachment
Can't comment or like? Make sure to log in or register for a free account!

Quick question folks…
How would you all begin the unit turn process on a unit that has fecal matter in it? It’s a 2 bedroom unit, with the matter everywhere in one of the bedrooms (smeared on the walls, in the carpet, smeared in the closet, window seal, etc.) Past resident basically used the...

Read More...

Guest Insider It might be cheaper to remove sheetrock and start over in the one wall decorated room. Get everyone to sign nda....who wants to be the next resident.Charge resident for damages.
loader
loader
Attachment
Guest Insider Bio hazard cleanup by a vendor then clean an rehab by maintenance. Pest control and final cleanup.
loader
loader
Attachment
Guest Insider Best information I could provide without an inspection is to start by removing the source of the odor, which is carpet, padding, and fecal matter. Then disinfect the entire room. If the walls are permeable you may need to remove them. If you intend to leave flooring in pace it is recommended to seal the flooring to prevent odors returning in high temperature seasons such as summer.

Last step is to run Ozone for minimum 2-3 days

At the end of the day, and if you have the option m, you need to weigh the cost to clean or replace.

You will need to contact a company such as Restoration Management Company, who specializein Biohazard cleaning among other things. Don’t call a maid service or contractor to save money, they are not certified to handle these types of losses and you would be creating a liability for you and/or the owner.




Hope this helps!
loader
loader
Attachment
Can't comment or like? Make sure to log in or register for a free account!

I have a tenant who passed out a notice to tenants in his building threatening eviction for noise. He also called the police today on a family who just brought their newborn home from hospital. The noise is not abnormal it’s an apartment complex there is some level of noise. Police stated they had to walk the building 2 times and still didn’t hear anything out of the ordinary.
I want to send a property wide notice out to tell tenants to not...
Show more

Guest Insider First amendment does not allow a tenant to threaten other tenants with eviction.
loader
loader
Attachment
Tina Asher Non renew.
loader
loader
Attachment
Robert Hoop Impersonating management with an eviction notice to their neighbors? They have to go. No questions. Eviction.
loader
loader
Attachment
Can't comment or like? Make sure to log in or register for a free account!
  • Event starts in: