Does your maintenance supervisor complete actual work orders or does he/she just delegate them all?
Our large property (600+ units) is way behind on work orders dating back to 60 days or more due to a number of emergency calls over the summer and being short staffed. Typically, we are rarely behind....
So…..I work at a small company where I am the one that gets the brunt end of everything. We use AppFolio so I decided to come up with my “alter ego” in AppFolio. I made up a name for this person and basically, it takes the heat off of me. The “alter ego” adds fees that the tenant gets for whatever reason, answers texts through AppFolio and kind of takes that pressure off of me, so to speak. For example, we do campus housing and code enforcement is so...So…..I work at a small company where I am the one that gets the brunt end of everything. We use AppFolio so I decided to come up with my “alter ego” in AppFolio. I made up a name for this person and basically, it takes the heat off of me. The “alter ego” adds fees that the tenant gets for whatever reason, answers texts through AppFolio and kind of takes that pressure off of me, so to speak. For example, we do campus housing and code enforcement is so strict around the campus area for trash cans not being bought up, outdoor furniture like couches on the porch is not allowed, etc. So, my alter ego adds the charges in AppFolio and sends emails out and is able to answer any questions so it takes the pressure off of my real name and if I need back up, I can always come in as my real self. I know it sounds weird but it is actually helpful. Has anyone else done this? Show more
Curious if anyone has experience with charging a premium for access to washer/dryer hookups?
One of our complexes has washer/dryer hookups, but they are in a common area in the basement of each 4-family -- they are not in unit.
The residents supply their own W/D, and thus, not all residents do, so a...
Hey yall! I want to get the office staff at my community a gift/gifts (at the community I live at) and need some suggestions for ideas. They’re truly an amazing team and I appreciate everything they do - and being in the same industry I know how hard the job can be at times.
Does anyone have some suggestions?
Has anyone had people contact them about a sale post (whether professional or personal) on Marketplace, and demand that you give them your cell number, so that they can send you a code, to verify that you are real?
In the last week I have had two people do this -- one on an item I was selling and one on a post for a rental.
Is this something new or is it a scam? Personally, I feel it must be some sort of scam, but thought I would throw this out...Has anyone had people contact them about a sale post (whether professional or personal) on Marketplace, and demand that you give them your cell number, so that they can send you a code, to verify that you are real?
In the last week I have had two people do this -- one on an item I was selling and one on a post for a rental.
Is this something new or is it a scam? Personally, I feel it must be some sort of scam, but thought I would throw this out there to see what other members experience has been recently with this.
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One of my non-renewal policies is that if a resident has been late 5+ times in a 12-month period, or in their current lease, we don't renew.
I have quite a few residents who fall under this category right now, and I'm wondering, for those with the same/similar policy, do you call the resident and...
Have you ever been community manager of a large, chaotic community and felt like, “this is just too much and I am going to actually lose my sanity”? 🤡 To a point where you are doing the most and you are so personally dedicated to success that it’s just not mentally healthy? Have you ever felt like you are the only overly dedicated person on the entire team and that you’re just pulling the entire chaotic ship while everyone else gives only 50%?
I know this is a long shot...But where can I go to report an Amazon driver? I just want the residents to know I’m doing what I can even if it’s just going through the motions.
How are leasing incentives structured at your company for stabilized communities?
In comments - does it vary at all from property to property (stabilized) or city/state? Would a specific way motivate you/team more?
How do you respond to a resident asking why another resident has a certain dog against pet policy when its a reasonable accommodation?
Question for vendors?
I want to start by saying I think we all appreciate the work you do and the partnerships you provide to us at management companies. With that, when did it become appropriate to go on over load sales mode? I’m talking vendors who already have our business and want more, and...
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What do you do for a staff that is super burnt out?? Our large community is basically a non-stop, revolving door of leasing and issues. The team is super burnt out. Any tips??
I started a Property Managers Leadership Roundtable monthly for all our properties. I'd like to include a bookclub element. What is your go to leadership book?
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Hey! I was wondering if someone could help me understand how to math something out.
The first half of the year, my site did not reach occupancy. Now we are exceeding. What I want to figure out is: what percentage occupancy do I need to maintain the rest of the year to meet my budgeted NRI.
I’m sure this seems silly to some of you but I’m not a math whiz and need it broken down in a way I’ll understand.