Found this post from a resident (not mine). What would you all do in a situation like this?😕

Should a regional manager be put in charge of the property from which they were promoted? Should the staff report to the property manager or should they continue to report to the old manager that is now the regional manager? The staff has been instructed to call the regional manager and ignore the manager if the staff doesn't like an answer that they get from the manager. The regional schedules meetings and work on property and purposely leaves...Should a regional manager be put in charge of the property from which they were promoted? Should the staff report to the property manager or should they continue to report to the old manager that is now the regional manager? The staff has been instructed to call the regional manager and ignore the manager if the staff doesn't like an answer that they get from the manager. The regional schedules meetings and work on property and purposely leaves the manager out of the loop so that they don't know what is going on. The regional then tells the manager that they are not a good leader. How can a manager lead when they are undermined by their boss on a daily basis? Should the manager quit and move on? Show more

Security Cameras… Any rules around a property releasing common area video recordings to a resident requesting…

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Scenario: resident is elderly and old. Has been telling me he’s dying for the last few months.. didn’t ask why as he always says he has health issues. All of a sudden he emails me a mold spore report with counts. Never once brought this concern up to us nor has any work orders regarding it. His private report shows high counts of some stuff but the moisture and humidity levels are witching normal range with no concerns. What would you do? To my...Scenario: resident is elderly and old. Has been telling me he’s dying for the last few months.. didn’t ask why as he always says he has health issues. All of a sudden he emails me a mold spore report with counts. Never once brought this concern up to us nor has any work orders regarding it. His private report shows high counts of some stuff but the moisture and humidity levels are witching normal range with no concerns. What would you do? To my knowledge we’ve never done an actual mold test or report in apartments and only do moisture and humidity readings. Do you do full remediations according to these “mold tests”? The only visible growth from his report is mildew on the ac vents and mildew on ac coil.. Show more

ACM’s- Is your delinquency bonus paid monthly or quarterly?

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What is the average renewal increase % you are charging lately?

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Anyone familiar with doing March Madness brackets as a community event? My residents has asked to do one and we would like to participate but don’t know should we print them out and give it to residents or try and make them digital. What has been anyone else’s experience with this? Thanks for your help in advance.

Hello! For those using centralized assistant managers, I'm interested in your implementation approach. How did you manage the surge in resident issues previously addressed by assistant managers? Did residents call a central office, or did you delegate more responsibilities to leasing agents, or...

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In Cinicinnati Ohio. Im house hacking in a 4 unit multifamily building. I have one of my units listed on Facebook. A Potential tenant is inquiring about it.
He has a picture of a rifle with a snake in his background profile picture and a picture of a handgun on his chest. I do not want guns on my property, so I really don't want to offer it to him. As a novice, how should I decline him tactfully?

**Suggestions??** We had a guy and lady (friends) apply for a 3BR. The lady was denied due to a prior eviction, but the guy was approved. We called and explained and cancelled the application. The next day the guy calls and applies again and says he’s going to live there by himself and that the lady will not be living there.
We aren’t dumb…we all know she’ll live there secretly.
Aside from getting a written statement from him confirming he...**Suggestions??** We had a guy and lady (friends) apply for a 3BR. The lady was denied due to a prior eviction, but the guy was approved. We called and explained and cancelled the application. The next day the guy calls and applies again and says he’s going to live there by himself and that the lady will not be living there.
We aren’t dumb…we all know she’ll live there secretly.
Aside from getting a written statement from him confirming he understands he is the only person permitted to live there, I feel there is nothing more I can do.
Ever had this happen?? This is a very nice luxury community. When they came in to tour they brought a group of like 6 people and were somewhat loud and unruly. I can see it all becoming problematic. I’d prefer to stop it upfront before he moves in, but I don’t believe there is anything I can really do. Show more

 Would love to hear what alternatives to traditional "petty cash" you are using - a reloadable card? How do you and your teams manage it? Fill out a report and send in all receipts each month? Accounting puts the total back onto the reloadable card?
 

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When a resident provides a written notice to vacate (email or a letter provided to the leasing office), can the leasing office legally force the resident to sign their company NTV form and say "the notice starts from when we receive this form back"? Or would a court recognize the letter from the resident as a legal notice?

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What's your favorite and/or most used amenity? ( besides a gym/pool )

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I made a leap from conventional onsite property manager to an executive management role for a section 8 portfolio recently.
The new company does EVERYTHING by hand-(Hand printed ledger cards, spiral bound work order books, paper checks hand delivered to the employees, the whole 9…it borders on feeling like I’m in a Quantum Leap situation). To be fair, I knew what I was getting myself into, and part of my stipulation for leaving my long time,...I made a leap from conventional onsite property manager to an executive management role for a section 8 portfolio recently.
The new company does EVERYTHING by hand-(Hand printed ledger cards, spiral bound work order books, paper checks hand delivered to the employees, the whole 9…it borders on feeling like I’m in a Quantum Leap situation). To be fair, I knew what I was getting myself into, and part of my stipulation for leaving my long time, VERY cushy gig for this was that the brand new PMC owner was motivated and willing to get the company into the 21st century. I’m just learning sect 8, so forgive me if I’m asking stupid questions, but is there a reason they have kept EVERY SINGLE PIECE OF PAPER since the company started in the 1970s? Like EVERY page for EVERY property for EVERYTHING. In banker boxes as far as the eye can see & in stacks taller than my head. Can these old docs be scanned and stored digitally, at least, and the paper versions shredded? I mean, leases, I get, but all the other stuff for the MOR and REAC reports?? Can’t they be digitally sent to HUD & kept on a computer? I mean, they send the docs to us electronically, so….?
Regardless, they need property management software YESTERDAY. We need to get direct deposit started ASAP. Suggestions from anyone in the know for anything and everything welcome. Please…any vendors that might be reading this, please don’t try to sell me something-I’m not ready for that yet. I just need feedback from property folks now. Show more

What does your management company say about ring camera? Any addendums in your leases?

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