Anyone have any creative ideas for me in this case. Have a good long term resident. (Guy). Lately lots Of issues with his unit, police involved etc. spoke to him today and he just informed me that he got married, moved wife in and had two kids with her. Wife has two older teens as well. I told him that we are getting police calls and complaints about his unit. Never told the office he got married nor that other people were living in the unit...Anyone have any creative ideas for me in this case. Have a good long term resident. (Guy). Lately lots Of issues with his unit, police involved etc. spoke to him today and he just informed me that he got married, moved wife in and had two kids with her. Wife has two older teens as well. I told him that we are getting police calls and complaints about his unit. Never told the office he got married nor that other people were living in the unit. Spoke to him today he says it’s not easy to get her to leave. She’s an alcoholic and I think they must fight when she’s drunk. Hence why police are coming to their unit. We don’t want her on property. How do we get her off property without evicting both? ( Texas) Show more

We manage our own properties. The tenant pool is very thin this year. Out of 17 applications we have had, we have only be able to approve 5 so far this year. Is anyone else having to wade through numerous applications before you can find a decent tenant?

Read More...

Community Manager without a valid driver's license! Always has to catch a ride with someone, everywhere! How do you feel about that? Is it against your company's policy?
Things that make you go Hmmm?🤔

Hi!
Just wondering what average raise is when going from leasing consultant to assistant community manager. About 400 units.
(In major city)
Thanks ahead of time!

Read More...

Thoughts??
Resident in a first floor apt calls after hours to say he is locked out. We don't respond to lockouts, so Resident is advised to contact a locksmith. Locksmith (supposedly) says he can't help because privacy lock is engaged. Locksmith and fire department (again, supposedly) advise Resident to break patio glass panel to access apartment. Resident now refuses to pay for glass replacement (roughly $700).
Question: Has anyone ever...Thoughts??
Resident in a first floor apt calls after hours to say he is locked out. We don't respond to lockouts, so Resident is advised to contact a locksmith. Locksmith (supposedly) says he can't help because privacy lock is engaged. Locksmith and fire department (again, supposedly) advise Resident to break patio glass panel to access apartment. Resident now refuses to pay for glass replacement (roughly $700).
Question: Has anyone ever witnessed a privacy lock locking itself when no one is home? Resident (though never having complained prior) insists the deadbolt (front and patio doors) was loose and locked itself. The claim is that it was an "Act of God" as stated in Lease verbiage regarding responsibility for damages.
I'm all for covering costs if we are at fault, but this seems a bit far-fetched. 🤔 Show more

Hey all! Okay I can’t do this anymore. I share an office with my assistant. It’s a small office. Everyday we come in an she smells like cat pee so badly! It’s on her clothes I’m assuming. It’s so bad that it triggers my asthma and my sinusitis horribly to where I have to double up on my allergy meds and take pain meds for severe headache and Sudafed for my sinuses! My HR and my boss are at a loss of what to do. What can I do?! I love her she’s...Hey all! Okay I can’t do this anymore. I share an office with my assistant. It’s a small office. Everyday we come in an she smells like cat pee so badly! It’s on her clothes I’m assuming. It’s so bad that it triggers my asthma and my sinusitis horribly to where I have to double up on my allergy meds and take pain meds for severe headache and Sudafed for my sinuses! My HR and my boss are at a loss of what to do. What can I do?! I love her she’s awesome but I just can’t handle this anymore. 😭 Show more

Quick question folks…
How would you all begin the unit turn process on a unit that has fecal matter in it? It’s a 2 bedroom unit, with the matter everywhere in one of the bedrooms (smeared on the walls, in the carpet, smeared in the closet, window seal, etc.) Past resident basically used the...

Read More...

I have a tenant who passed out a notice to tenants in his building threatening eviction for noise. He also called the police today on a family who just brought their newborn home from hospital. The noise is not abnormal it’s an apartment complex there is some level of noise. Police stated they had to walk the building 2 times and still didn’t hear anything out of the ordinary.
I want to send a property wide notice out to tell tenants to not...I have a tenant who passed out a notice to tenants in his building threatening eviction for noise. He also called the police today on a family who just brought their newborn home from hospital. The noise is not abnormal it’s an apartment complex there is some level of noise. Police stated they had to walk the building 2 times and still didn’t hear anything out of the ordinary.
I want to send a property wide notice out to tell tenants to not pass out notices to bring their issues to the office and we will handle it.
How do I word this?
This tenant is never happy with how things… and now other tenants feel they are being harassed by him Show more

Happy New Year All.
I was searching the MultiFam ShareSpace for ideas on Vendor setup and compliance and I was wondering if anyone had any insight to the topic?
I manage my company's vendor setup and compliance, which for years, has been a very manual process. Our company has grown a lot in the 7...

Read More...

We see so much negative, let’s talk the good!
What is something, outside of a raise, that your manager/boss did to make you feel extra appreciated and valued?
I’m trying to brainstorm unique ways to show our on site team a little extra love that’s not a pizza party equivalent...[img][/img]

Read More...

Dallas Market - in your opinion, which property management companies have really stuck out to you in regards to employee satisfication/retention, benefits, values, etc.? Would love to hear some industry professionals opinions!

Read More...

My final day with my company was today. I loved my coworkers and residents, but there was no growth/promotion in the company unless my boss quit or a new region opened up and I was blessed with the opportunity to transfer. Due to extremely sad circumstances (son’s father was murdered this summer) a higher salary was now needed rather than just wanted. Happy to say I’ll be starting with a company as PM in Training 1/3/23 with the same company my...My final day with my company was today. I loved my coworkers and residents, but there was no growth/promotion in the company unless my boss quit or a new region opened up and I was blessed with the opportunity to transfer. Due to extremely sad circumstances (son’s father was murdered this summer) a higher salary was now needed rather than just wanted. Happy to say I’ll be starting with a company as PM in Training 1/3/23 with the same company my sister and mom work for as corporate members! This industry runs through my family’s blood; my mother owner a corporate relocation business for 10 years, my aunts, cousins, sister and mother are still in the business because of my mother’s drive to bring equal housing to corporate employees. And no, their current employment with the company I am transitioning to has nothing to do with the offer I received because of my worth, drive and commitment to this industry to succeed! I love the multifamily industry so much, it’s such a rewarding job to have to be able to give someone the home they wanted. Lease violations, maintenance emergencies and evictions suck, but at the end of the day your residents really do appreciate what you do for them…maybe I’m just lucky with the residents I have had over the years. On to bigger and better things for me in 2023, and I can’t wait! Show more

Can employers do random unit inspections on an employees dwelling just because they live onsite? No 12hr notice, no 24hr notice JUST a RANDOM unit inspection ( anytime of day) 3X a year.

I just wanted to share something… I left the industry and I’m now working outside of the industry… I showed up to work this morning and as I was cleaning the exterior windows, vacuuming the office and dusting I thought about it and my new coworkers probably think I’m crazy. I then looked down and I have small paint drops on my $200 suit jacket from when I had to paint an apartment in order to help my team and not “get in trouble”.

I honestly...I just wanted to share something… I left the industry and I’m now working outside of the industry… I showed up to work this morning and as I was cleaning the exterior windows, vacuuming the office and dusting I thought about it and my new coworkers probably think I’m crazy. I then looked down and I have small paint drops on my $200 suit jacket from when I had to paint an apartment in order to help my team and not “get in trouble”.

I honestly think I have ptsd from my previous supervisor and I say this because some of the expectations of regionals are unreasonable and they don’t see it.

Don’t forget about your mental health and others in this industry because the stress and exhaustion is real and you don’t realize how much it impacts you until you leave a toxic environment. Show more