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Anyone have any creative ideas for me in this case. Have a good long term resident. (Guy). Lately lots Of issues with his unit, police involved etc. spoke to him today and he just informed me that he got married, moved wife in and had two kids with her. Wife has two older teens as well. I told him that we are getting police calls and complaints about his unit. Never told the office he got married nor that other people were living in the unit... Show more

Guest Insider Breach of lease so you can evict both....have attorneys serve. U can be nice and maybe do a mutual rescission if you previously had a prior good rapport and don't want to tarnish rental history...attorneys will draft and serve.Pick your battles
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Guest Insider Trespass her and tell him if he lets her come back he will be evicted!
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Guest Insider You do know what needs to happen and how. Your just dreading the actions Your about to have to do. Remember everyone has a story, it's part of the human experience. You have to keep your emotions out of this and do the job. Good luck.
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We manage our own properties. The tenant pool is very thin this year. Out of 17 applications we have had, we have only be able to approve 5 so far this year. Is anyone else having to wade through numerous applications before you can find a decent tenant?

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Jose Maciel Same for the last 6 months or so.
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Guest Insider January we had 29 applications/ 17 denials. So much fraudulent right now
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Megan Goodmundson Ive never heard of denials for job hopping or for working at temp agency. I realize private owners have way more wiggle room but perhaps the criteria has been set too strict for the market you serve.
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Community Manager without a valid driver's license! Always has to catch a ride with someone, everywhere! How do you feel about that? Is it against your company's policy?
Things that make you go Hmmm?🤔

Lesli Frazier All employees must have & keep a valid Driver License.
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Guest Insider Has nothing to do with being rude. What one should have to do all should have to do. All employees should have reliable transportation and up to date insurance.- It is a burden when others feel obligated because they know this person needs a ride.- Lives on site so that isn't a problem.- What about just running simple errands that kind of come with the job, this person can't.- Drive a golf cart, this person can't. Or should I say shouldn't.Just wanted to see people's opinions, but it is company policy for all employees to have transportation and insurance. Thanks!
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Guest Insider Group member I don't think there is an issue if they cannot drive. What off property errands are required by the position? Why do you need a license to drive a golf cart, what state are you in?
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Hi!
Just wondering what average raise is when going from leasing consultant to assistant community manager. About 400 units.
(In major city)
Thanks ahead of time!

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Cynthia Fox Our Assistants make $18-22 per hour depending on property size and performance. Plus commissions.
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Guest Insider Your local HR team , even the PM should be willing to share pay ranges by job. Values should be in quartiles.In most cases, a company is reluctant to offer more than 20% increase for job changes. It is a stupid rule.If you are asked to take bottom quartile pay, ask, what success do I need to demonstrate to get to mid range pay ?Then go do it.
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Guest Insider Got promoted from LC to APM at same the same complex and got a $2 raise. Took a job across country for a $18 pay raise. The money is out there (11 months experience as an APM)
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Thoughts??
Resident in a first floor apt calls after hours to say he is locked out. We don't respond to lockouts, so Resident is advised to contact a locksmith. Locksmith (supposedly) says he can't help because privacy lock is engaged. Locksmith and fire department (again, supposedly) advise Resident to break patio glass panel to access apartment. Resident now refuses to pay for glass replacement (roughly $700).
Question: Has anyone ever...
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Guest Insider I don’t know of a company that does lock outs at all anymore. It is too dangerous. So many suits for letting the wrong person in, maintenance being robbed and so on.
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Terry Ragland I've had the privacy lock flip on me in a hotel room and lock me out...
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Becky Smith You should do lock outs ... you can charge them for it if necessary... that is just ridiculous
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Hey all! Okay I can’t do this anymore. I share an office with my assistant. It’s a small office. Everyday we come in an she smells like cat pee so badly! It’s on her clothes I’m assuming. It’s so bad that it triggers my asthma and my sinusitis horribly to where I have to double up on my allergy meds and take pain meds for severe headache and Sudafed for my sinuses! My HR and my boss are at a loss of what to do. What can I do?! I love her she’s... Show more

Laura Bruyere This could be a tricky HR situation. Have you asked her if she has a cat, & did she bring it with her today or just it's perfume? Always approach with empathy & understanding. Maybe try to address the odor without addressing the individual.
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Dave Scruggs Well, she is obviously "nose blind" from being around the smell so much. Just tell her. May embarrass her at first, but she will appreciate it later.
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Guest Insider It’s a hard conversation. I’ve had to have a very similar one with an associate with bad BO. But you have to address it with empathy and kindness before others start complaining.
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Quick question folks…
How would you all begin the unit turn process on a unit that has fecal matter in it? It’s a 2 bedroom unit, with the matter everywhere in one of the bedrooms (smeared on the walls, in the carpet, smeared in the closet, window seal, etc.) Past resident basically used the...

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Guest Insider It might be cheaper to remove sheetrock and start over in the one wall decorated room. Get everyone to sign nda....who wants to be the next resident.Charge resident for damages.
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Guest Insider Bio hazard cleanup by a vendor then clean an rehab by maintenance. Pest control and final cleanup.
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Guest Insider Best information I could provide without an inspection is to start by removing the source of the odor, which is carpet, padding, and fecal matter. Then disinfect the entire room. If the walls are permeable you may need to remove them. If you intend to leave flooring in pace it is recommended to seal the flooring to prevent odors returning in high temperature seasons such as summer.

Last step is to run Ozone for minimum 2-3 days

At the end of the day, and if you have the option m, you need to weigh the cost to clean or replace.

You will need to contact a company such as Restoration Management Company, who specializein Biohazard cleaning among other things. Don’t call a maid service or contractor to save money, they are not certified to handle these types of losses and you would be creating a liability for you and/or the owner.




Hope this helps!
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I have a tenant who passed out a notice to tenants in his building threatening eviction for noise. He also called the police today on a family who just brought their newborn home from hospital. The noise is not abnormal it’s an apartment complex there is some level of noise. Police stated they had to walk the building 2 times and still didn’t hear anything out of the ordinary.
I want to send a property wide notice out to tell tenants to not...
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Guest Insider First amendment does not allow a tenant to threaten other tenants with eviction.
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Tina Asher Non renew.
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Robert Hoop Impersonating management with an eviction notice to their neighbors? They have to go. No questions. Eviction.
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Happy New Year All.
I was searching the MultiFam ShareSpace for ideas on Vendor setup and compliance and I was wondering if anyone had any insight to the topic?
I manage my company's vendor setup and compliance, which for years, has been a very manual process. Our company has grown a lot in the 7...

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We see so much negative, let’s talk the good!
What is something, outside of a raise, that your manager/boss did to make you feel extra appreciated and valued?
I’m trying to brainstorm unique ways to show our on site team a little extra love that’s not a pizza party equivalent...[img][/img]

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Guest Insider Gave time off to spend the day at a spa and then nice dinner
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John Sigman HAND WRITTEN note of appreciation...sent to their home via US mail. Could include a gift card if you feel like your words aren't valuable enough.
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Donje Putnam Sent me food because food is my love language!
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Dallas Market - in your opinion, which property management companies have really stuck out to you in regards to employee satisfication/retention, benefits, values, etc.? Would love to hear some industry professionals opinions!

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My final day with my company was today. I loved my coworkers and residents, but there was no growth/promotion in the company unless my boss quit or a new region opened up and I was blessed with the opportunity to transfer. Due to extremely sad circumstances (son’s father was murdered this summer) a higher salary was now needed rather than just wanted. Happy to say I’ll be starting with a company as PM in Training 1/3/23 with the same company my... Show more

Winston Williams So sorry for your loss. I have been in the industry 34 years. I do plan on retiring in the next 2-4 years. I love this industry but it has changed so much. Owners expect miracles without giving you the tools or support to achieve it. The enjoyment I use to have in this industry is fading. Does anyone else feel this way?
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Guest Insider I’m so sorry for your loss. I hope that your new role is the biggest blessing! Sometimes there isn’t any growth potential with a company and the only way you can advance is to go elsewhere. I had the same issue myself. Congratulations on your new opportunity!
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Lilah Poltz So sorry for your loss!
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Can employers do random unit inspections on an employees dwelling just because they live onsite? No 12hr notice, no 24hr notice JUST a RANDOM unit inspection ( anytime of day) 3X a year.

Donje Putnam In Virginia, the Employee usually signs an Employee Addendum, and I would imagine it would need to have the right to inspect at any time in that. What does the Employee Addendum/Lease Agreement state? Under regular law here, you have to give the tenant 72 hours notice (a COVID era time frame, it used to be 48).
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I just wanted to share something… I left the industry and I’m now working outside of the industry… I showed up to work this morning and as I was cleaning the exterior windows, vacuuming the office and dusting I thought about it and my new coworkers probably think I’m crazy. I then looked down and I have small paint drops on my $200 suit jacket from when I had to paint an apartment in order to help my team and not “get in trouble”.

I honestly...
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Lori Lindley I’m sorry your experience was so bad but there are some good employers in our industry
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Guest Insider I agree so much. I also had to leave the industry due to a Regional and I am so happy right now. My pay is way less but my stress is a zero now.
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AMY M EARP-MAYS Old tennis court turned “traffic garden” to get the biking fun out of the parking lots. Kids loved it and the local bike shop did safe biking demos, lessons and games. Bonus: It turned an eye sore into curb appeal
Eye Candy and a local “must see”. This idea was made possible by Chuck Smith and the New Home Media team.
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Guest Insider We created a 24 hour sundry shop from an old conference room no one used. there was a concern, but our profit on it (100%) goes to the property. With the 3 months we have had it profit margins are staying at 40 to 50% and projected at 43%. It's a self check out kiosk where they can tap their phone or insert their card. We do have cameras also that deter theft. The company is called "impulsify" they keep track of what was purchased and do the ordering for us, they let us know when it will show up and then we do have to stock it. Once a month they send a spreadsheet with everything we have, and how many we are supposed to have, then we send back what we actually have minus anything that has expired. We also have input on what different items the residents want and to get rid of the products that don't move. It's self check out just like at a hotel or Walmart. We are averaging over $1,000 a month profit that goes straight to the community!
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Gregory Speck The newest and taking multifamily by storm are CLOZZITS! Average rent bumps across the country are $45 per unit, ROI up to 37%, and they're a differentiator in the midst or all your comps. Affordable & Easy (2 HR Install Time). Clients include LivCor, Waterton, and Knightvest...just to name a few. [email protected] or 682-350-9375
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